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Why people aren't flying. (Hint: It's not just the fares)
A recent reader poll by Consumertraveler.com crowned Southwest as respondents' favorite airline, with 71 percent saying that service was the reason why. The same poll revealed that "comfortable seating" was the main reason consumers who chose JetBlue as their favorite did so.
Airlines are losing money ($11 billion worldwide this year, according to one estimate), fewer people are flying, and, despite capacity cuts, the average fare paid is going down. Now one would think that if you have fewer seats to sell you'd be able to charge more for those remaining. But while scarcity pricing works in most other industries, it appears not to in air travel. The airlines park planes in the desert, but fares stay the same on most routes or go down (depending on which statistics you believe, average ticketed fares have fallen about 20 percent this year compared to last, far more than prices have dived in most other industries). So why is there insufficient demand for air travel?
Airfarewatchdog believes that a lot of people aren't flying because, to put it bluntly, flying is a big PITA. If air travel were a better experience, we believe, more people would take to the skies, even at higher fares. But, of course, improving the product will cost money that the airlines don't have and we'd all have to pay higher taxes to fix our antiquated air traffic control system.To test our theory, we're running an admittedly unscientific poll asking readers, "If you aren't flying as much as you used to, what's the number one reason why?" The options are:
- "Fares are too high"
- "I'm afraid of losing my job"
- "Air travel is a pain what with all the delays and fees"
- "None of the above"
But it's not just the raw numbers that are interesting. We also asked for comments, and that's where things get revealing. I think we got one email complaining about high fares (not surprising since fares are trending down), but dozens lamenting the sorry state that air travel finds itself in. People are, to put it mildly, fed up.
Paul Schrodt writes from Columbus, OH, "I used to fly during the winter months to Florida. Now, because of fees and other airline shenanigans I just drive, and enjoy the trip a whole lot more. Let's let the airlines suffer until they come to their senses again!" Whew.
To be fair, several respondents complained about hassles beyond the airlines' control. Joseph Kraatz of Oceanside, California, spoke for many when he wrote, "By the time I drive to the airport, find a parking space, get to the terminal, then go through the ridiculous inspections, I have wasted 3 hours. I can drive to Las Vegas in six hours and arrive way before my flight. Is there something wrong with this picture? You bet there is. People should completely stop flying on trips of anything less than 1000 miles."
But others have stopped flying simply because it's an uncomfortable experience. "Airlines have crammed more seats into their flying aluminum cans," one reader laments. Another gripes that seats are "as thin as cardboard" and that he has taken to riding the bus for trips of less than four hours. "The bus seats are much more comfortable and the travel time is comparable. I also get to see a bit of the country side and I've yet to have a bus fail to leave the terminal on time."But perhaps the reader who summed it up best was the one who simply noted that, "flying just isn't fun anymore. It's an ordeal--uncomfortable, crowded, and unhealthy."
So what's the answer? Re-regulation? Higher fares? Fewer airlines? Allowing foreign carriers to serve domestic routes (imagine flying Singapore Airlines nonstop from New York to LA)? One thing is clear: airlines can't go on forever losing billions. Something has to give. And until airlines are profitable again, they probably can't afford to make flying with them a more pleasant experience. You want friendlier airline staff? Stop cutting their pay and benefits. Comfier padded seats? That will burn more jet fuel, so be prepared to pay for it. And so on.
Even I don't fly as much as I used to. I travel frequently between my home in New York City and Boston, sometimes more than once a month. And although I created a site called Airfarewatchdog, I usually take the train. The only thing that enticed me to fly recently was a sale on JetBlue combined with a 20 percent promo code discount, bringing the tax-included round-trip fare to $66. But on the train I get more legroom, two-by-two or even single seating, no lines, no hassle, and because I travel the route often, free upgrades to first class, where I'm served a hot meal at my well-padded seat by friendly attendants. It's almost like flying...used to be.
George Hobica is the founder of Airfarewatchdog™, the most inclusive source of airfare deals that have been researched and verified by experts. Airfarewatchdog compares fares from all airlines and includes the increasing number of airline-site-only and promo code fares.












Reader Comments (Page 2 of 2)
Jay Mager Oct 25th 2009 1:56PM
Well all I can say is I have flew for years, And on most of the big air lines,AND THEY HAVE ALL WENT TO THE TOILET.But I when I fly now I go with southwest if I can,So all others go the way you wont thans
Richard Oct 25th 2009 8:17PM
Have you checked the price of Orlando to Seattle by rail lately? And the time differential. Cramped or not, I'll still fly.
dt Dec 13th 2009 12:17PM
Southwest: always personable/helpful. But here's typical Delta: Airborne 45-plus minutes after standing in line 15 minutes to board, had gone to restroom before line but had had water, now needed to "go." Seatbelt sign still on because of minimal turbulence, finally stood up to go, was in pain; when I stood up, attendant appeared and harshly commanded me to sit down. I sat down but quietly told her I was in pain. She said I would have to wait, then sat nearby to "guard" me; meanwhile, way up front, I could see people coming and going to the restroom freely. I sat with my head down and in tears for 10-15 minutes, my husband patting my hand. Finally he begged her and she let me go. Another Delta flight, restroom stayed busy. Finally I went to stand by restroom because there was never time to get up there before someone sitting nearby went in. An attendant commanded me to go back to my seat, that no one could "wait" outside door. I said but I can never get up here in time and she got inches from my face and told me to get back to my seat NOW, which I did (I am always very timid and obedient on planes because I am actually afraid of what an angry Delta attendant might do if crossed, given that they are so mean to begin with). You rock, Southwest.
Adonna Oct 31st 2009 11:00PM
In the last 6 months I have made 2 round trips to St. Thomas in the American Virgin Islands to visit my daughter. The first trip over there was a disaster which included missing my flight and another to get there cost an additional $900.00+ on another airline. This time, the Atlanta airport switched concourses and gates in such a manner I missed my connecting flight to St. Thomas and the only other one was 8 hours later for $450.00+. I spent the night in the airport in the concourse of the replacement flight. The gates (and concourses) were changed 3 times before I finally was able to fly out. I am 73 years old. This was not what I thought flying is now. I understand the security routine and prepare for that, but these constant gate/concourse changes are unbelievable, as well as the extra cost to get another flight. I have no choice but to fly and there aren't many airlines to my destination. I just hate the whole ordeal! ...and Delta particularly!
Bianca Oct 26th 2009 10:30PM
I fly now more, only because my fiance is in the Military and we rarely see each other. The service is usually horrible, rude attendants who seem to need a nap. The baggage fees are ridiculous from the airlines that do charge fees. And majority of the long distance flights dont even get you there on time. It seems like overbooking and mistakes with US Airways is an expected inconvenience on every flight. The flights are not fun anymore, they are boring and burdening. And if you want any type of entertainment, bring your own earphones or expect to pay $5 for some cheapies that will break after one use. And with all the mistakes that pilots are making nowdays, playing on laptops or sleeping till they pass the destination, who would want to risk it??? Cant wait till my honey gets orders, then we can stop this airline nonsense.
CiCi Nov 17th 2009 9:17AM
What I hate most about flying these days is the whole baggage ordeal. I hate having to pay fees for my bags. I hate it that I am only allowed 50 lbs vs the old 70 lbs on international flights. I hate it that now I try to stuff as much in my carry-on as possible and have to schlep that everywhere. I'd pay extra for the actual airline ticket if I didn't have the whole baggage hassle. Go SouthWest--where there are no baggage fees. Whenever possible I will always fly with them so I don't have to deal with the baggage stress
Tom K Nov 17th 2009 9:21AM
I'm retired from a major airline. I have over 28 years seniority. I can fly FREE, but I don't ! Too many hassles. Rediculas pre-flight times. TSA' treat all passengers as guilty persons. They would like to pay ALL employees min-wage while their corporate executives make "The Big Bucks". It has been going on for years. It's called "Corporate GREED"!