The TSA took my baby story: The relationship between psychology, customer service and traveling with a young one

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If she is as prone to anxiety as she says (e.g. emergency xanax) the procedure may have been slow because they had to take an inordinate amount of time to calm her down. They are not going to run a check on someone who is busy panicking or yelling. While the box is a bit much, past that point she did a lot to slow down the procedure itself. They even had trouble just getting her to hold her arms out rather than forward. A shouting, panicked traveller is going to slow things down not only for herself but everyone around here. I really fail to see how this is a surprise to anyone?

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