The TSA took my baby story: The relationship between psychology, customer service and traveling with a young one

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Reader Comments (Page 1 of 1)

10-17-2009 @ 9:26PM

Hagan said...

Full disclosure: I am not a mom on anxiety medication

That being said, people in the travel industry going to have to deal with jerks, and travelers are going to have to deal with employees on power trips. Obviously, Jaime sides with the mom, Katie sides with the TSA (it's not that black and white; you both cede some issues to either party); the bottom line is that people are people, and when someone escalates an interaction, the other person involved matches their intensity.

Who do you think it was? The person who lied about the phone and being separated from her child (within sight the whole time, we can all agree), or the person who's been trained to deal with this and does so on a daily basis?

http://wanderingfoodie.com - "Expert Traveler"

10-18-2009 @ 4:18PM

Me said...

I was just wondering what the lady had concealed up her left pant leg, in a baggy taped to left calf? Whatever it was, it was found. That covert action alone could have warranted a full body search of the traveler and baby. Who knows what else is hidden? I am not going to make a full judgment on what was found (11:06 to 11:08 in the film), however, in my opinion, I see something that may contain batteries and may even vibrate. Something like that can be really embarrassing appearing on an xray machine viewer. Whatever it was, taping it to ones leg and attempting to walk through an airport scanner is a really dumb idea.

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