Spirit Airlines receives record fine for mistreating passengers

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Hi everyone!

Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I've been with the company for 2 years and 4 months, and managing the CR team for the last year and a half. Recently, I have been tasked with turning our customer perception around - which is why I am appealing to you here.

As I read through the posts on this and several other blogs, I find that this is the first time that I or my staff see the complaint. Prior to posting something negative about our company, I challenge you to reach out to our customer relations group or myself (Heather. Harvey@spiritair.com). You may also reach our consumer relations via our website, Spiritair.com by selecting the 'Help' tab at the top right corner of the home screen. In the search box please type contact us and select the 'question/comment' tab. We are committed to correcting our mistakes. Your complaints and compliments spur many conversations with upper management.

Our staff is a caring and intelligent group of individuals who see the bigger picture. Help us be a better company by bringing your issue to our attention – if we aren’t aware that there is a problem how are we going to fix it?

You have given us the opportunity to improve our service and we will do our best to do just that.

Please travel with us soon. It is always a privilege to welcome you aboard.

Sincerely,

Heather Harvey
Manager, Corporate Consumer Relations
Spirit Airlines

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