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Thought you'd heard the last of Clear? Think again!
Clear, the bankrupt airport service that let travelers speed through the checkpoint, abruptly closed up shop last month.The company had burned through all its cash, so within a matter of hours, the entire service was gone, and customers were left with a useless membership, to a bankrupt service.
Almost 260,000 people were also left without any way to get their money back, as Clear made it very clear (pardon the pun) that they wouldn't be handing out any refunds.
Thousands of customers signed up and renewed each week, and even people that paid for the service the same day Clear shut down, were out of their money, and had to resort to credit card chargebacks.
Now, even though Clear is gone, they are working behind the scenes to make things worse. A court ordered the company to refrain from selling the customer information collected from the service.
It isn't entirely clear why they wanted to sell the data, but it is very troubling that a company with very strict privacy rules would even consider violating their own membership agreement. Their database contains everything from names, birth dates, social security numbers, and numerous biometric entries.
Last month, Verified Identity Pass (the company that created Clear) issued the following statement:
"Personal information is safe - all airport kiosks have been wiped clean, and Lockheed Martin (the IT provider for Clear) has started wiping all the databases containing Clear customer data. No customer data will ever be sold, and once the cleaning process is done, there will be no traces of personal information left."
Now that they are in court making a case for being allowed to sell personal data, obviously means they were lying when they wrote that statement.
Another development is even more troubling - I have been hearing from Clear members that they are receiving phone calls from Clear employees, asking whether they'd be interested in signing up for the service should it start up again.
It is obvious that something is going on behind the scenes - either a buyer was found for the entire service, or a new company is planning to start from scratch, picking up the pieces left behind. Whether they'll be able to do this with the membership database maintained by Clear will be up to the courts.
Filed under: North America, United States, Airports, Consumer Activism













Reader Comments (Page 1 of 1)
gadling Aug 20th 2009 3:55PM
Kind of between a rock and a hard place. As ex-Clear user I do not want my data sold, but if a company is buying my data to start a new service, that might be OK. Especially if they give the ex-Clear users a significant joining discount.
Frequent Flyer Sep 19th 2009 10:39AM
I only want the data destroyed as they said they would. I am not interested in anything else from this company or any successor. VIP renewed my membership two months before closing down, they were still paying for advertising and soliciting new customers days before they closed. VIP says they don't have money for refunds but they are paying lawyers to try and overturn the injunction against selling data they said they would never sell and was to supposed to be destroyed. This company is full of liars and cheats and should be prosecuted for fraud as will as sued for civil damages.