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Galley Gossip: A question about flight attendant buddy passes
Hi Heather,
I had an intriguing conversation with my best friend yesterday. His mom is now a retired American Airlines flight attendant. I've always been enamored with his ability to just hop on a flight whenever he wants for virtually no money. Just yesterday he was telling me the story how his mom only gets one registered companion (or whatever they call it) and since his sister is her register person, his mom had to find a friend to put him on as that persons registered person. That got me thinking, I wonder if I can find a really cool chick that I can compensate nicely to have her put me on as her registered companion (or whatever). Then I thought of who I know that's a flight attendant and I remembered your blog! Since I'm running my small company, I'm always forced to pay ridiculous fares for last minute trips, and the inability to be more flexible with my flights. Wanted to hear your thoughts on this. Do you know of this taking place? Or is it too good to be true? Anyway, great blog!....looking fwd to hearing from you.
Best,
Jason
Dear Jason,
Do you feel me smiling as I simultaneously shake my head slowly back and forth? Do you know this is a HUGE flight attendant pet peeve - asking for passes? You must have no idea how many times people ask flight attendants about their buddy passes, and these are mostly people we rarely even know, like people we just happen to meet in the course of our day! Like the mailman, or a taxi driver, or even a random colleague of the spouse. Just last month my son's preschool teacher hinted around for a pass. And my mother, who is also a flight attendant, was hit up by a nurse at her doctor's office.
You mentioned that your friend, the one whose mother is an ex flight attendant, is able to fly back and forth whenever he wants for "virtually no money", but that little bit of money is actually a lot of money to a flight attendant who is probably making on average 40K a year, and that's only if he/she works for a major airline and has decent seniority with the airline. Keep in mind that money is automatically docked out of a flight attendants pay check, which, after we pay our bills, could be described as "virtually no money" leftover for anything else. Did you know that flight attendants also get stuck paying the taxes on your trip at the end of the year? We do.
Perhaps you've heard the phrase, "Marry me, fly free?" That has since been changed to "Marry me, fly standby!" Have you flown standby recently? Do you really want to spend your day running from gate to gate, waiting for an agent to call your name, praying each time the agent picks up the phone that they'll please call your name, please call your name, please call your name, only to feel as if you've just won the million dollar lottery when your name is actually called?
When I mentioned on Facebook that someone I didn't know had asked about compensating a flight attendant for a buddy pass, Tom, a flight attendant, wrote, "I can get you a standby pass, which will allow you to 'stand' around all day then drive home mad at me!" Bob, the singing pilot, added, "I only give buddy passes to people I hate. Then I can gleefully relish when they get stranded in Senegal for 10 days."
Every airline is different when it comes to how their buddy pass system works. Flight attendants, spouses, and immediate family members are able to travel for next to nothing. Whereas it costs a flight attendant almost as much to give a friend a pass as it would if that same friend had just bought the ticket outright. Now it's a totally different story if the friend traveling on a pass gets upgraded to a first or business class seat, because then the pass becomes quite a steal, but our VIP travelers can't always get those premium seats and they're on the standby list way ahead of you!
As far as compensating a flight attendant for a travel pass, I do not know any flight attendants who'd be willing to put their jobs at risk like that. Most airlines state that it's against company policy to use travel benefits for work related reasons.
Jason, have you seen how cheap airfares are today? They're so cheap that whenever I fly with my son I almost always buy a ticket, just so I can get where I need to go without any stress. In order to save money these days, airlines are cutting back routes, which means most flights are going out full, which means if you want to fly standby, you better be prepared to do just that - stand by - All. Day. Long. Now if you have a business to run, or someplace you really need to be, can you afford to take a chance on not making it to your final destination?
Seven years ago I met my husband on a flight. Eight months later we were engaged. Thing
s moved pretty quickly for us. But even so, I did not make him my travel companion until three months into the relationship - and I loved the guy! Why? Because those passes must be earned. There's a reason we don't give them out to just anyone, the most important reason being that if you act up on a flight and someone reports it we can actually lose our flying benefits! And that's the reason most of us became flight attendants in the first place.
If someone does sign you up as a travel companion, it's a pretty big deal. Before 9/11 all a flight attendant had to do was hand someone, anyone really, a paper ticket, and that was that! Off they went. Times have changed and now that everything is computerized you'll have to fork over your social security number, along with some other pertinent information about you, in order to fly on that very same pass. Not to mention, at my airline, once we pick a travel companion that person is locked in as our companion for a year, and we're only allowed a certain number of travel companions per year.
For those of you who think air travel today sucks, try traveling as a "non-rev" (non-revenue passenger). Non-rev's have no rights - none, zero, zilch! And are quite familiar with the phrase, "I'm just happy to be here," even if here is a middle seat in the last row of coach next to a screaming child on a flight that has been delayed for hours - three days after the original departure date.
A FEW TIPS FOR NON-REV TRAVELERS:
- Go for the first flight out. Even if the flight is booked full, the first flight out is notorious for passenger drop off. So set the alarm and get to the airport early.
- Back away from the gate! The agent is busy trying to get the flight out on time, which is a huge priority for airlines, so sit down and try to relax. You'll only make things worse if you hover over the one in control of the empty seats
- Pack light - And don't check your bags. You really don't know which flight you'll actually get on, or if you'll even get out at all. Once the bag is checked you won't get it back.
- Come prepared and be flexible- There's a very good chance you'll get stuck at the airport all day, especially during weekends, holidays and summer months. It will make your life a lot easier if you're familiar with the flight numbers and departure times to your final destination. It's also a good idea to have a back up plan. For instance, when I couldn't get to Dallas from New York, I flew from New York to Boston to Dallas. It doesn't always have to make sense.
- Don't make special requests. Oh, no, no no, don't even think about ringing the flight attendant call button! Unless it's an emergency. Repeat after me, "I'm just happy to be here, I'm just happy to be here, I'm just happy to be here...." And try to mean it!
- Don't push it! If you have to be somewhere important, give yourself at least a day or two to get there. Just in case. I recently ran into a teary eyed standby passenger who had missed her son graduate from military academy due to not being able to get out on the last flight of the night.
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Reader Comments (Page 1 of 1)
Trevor Price Jul 9th 2009 11:34AM
I've traveled on a buddy pass three times now, always between Denver and Berlin. The first time things couldn't have gone better for me. I got on all the flights I was supposed to get on and flew business class from JFK to TXL. While there we decided to ad another couple days to our trip, no problem. Flew back the day we wanted on the one flight a day from TXL to JFK then on to ATL and finally home to DEN. Don't ask me how but I was in business the first leg and first the last leg. I declared my love for the buddy pass then, less than half the price of a coach seat and flew mostly in first/business.
The next time didn't go quite so well. Got there no problem, business class again from JFK to TXL. Getting home was another story. The weather was bad in NY which meant lots of delays and cancelations. I ended up stuck in ATL for an extra day, luckily I had friends I could call to stay with in the middle of the night.
The third time is when it got really bad. I couldn't make it out of Berlin and after trying for two days I decided to get on a train and head to Dusseldorf. I was the LAST person on the plane to ATL the next day. I was just happy to be there! ATL, I've always disliked that airport but this trip really made me hate it. I get to the gate for our Denver flight and I'm number 60 or so on standby with about 10 open seats... not going to happen but I wait anyways. After waving goodbye to several Denver flights I call it a day and book a hotel for the night. Next day... watched three Denver flights pull away from the gate before giving up and booking another hotel.
All told I probably spent more that time than if I would have just booked a seat in coach. The good thing about it though is I got to take the ICE train all the way across Germany, had a GREAT meal at an italian restaurant in Dusseldorf and got to see friends in ATL. As long as you're flexible, buddy passes are great.
Trevor Price Jul 9th 2009 11:36AM
I've traveled on a buddy pass three times now, always between Denver and Berlin. The first time things couldn't have gone better for me. I got on all the flights I was supposed to get on and flew business class from JFK to TXL. While there we decided to ad another couple days to our trip, no problem. Flew back the day we wanted on the one flight a day from TXL to JFK then on to ATL and finally home to DEN. Don't ask me how but I was in business the first leg and first the last leg. I declared my love for the buddy pass then, less than half the price of a coach seat and flew mostly in first/business.
The next time didn't go quite so well. Got there no problem, business class again from JFK to TXL. Getting home was another story. The weather was bad in NY which meant lots of delays and cancelations. I ended up stuck in ATL for an extra day, luckily I had friends I could call to stay with in the middle of the night.
The third time is when it got really bad. I couldn't make it out of Berlin and after trying for two days I decided to get on a train and head to Dusseldorf. I was the LAST person on the plane to ATL the next day. I was just happy to be there! ATL, I've always disliked that airport but this trip really made me hate it. I get to the gate for our Denver flight and I'm number 60 or so on standby with about 10 open seats... not going to happen but I wait anyways. After waving goodbye to several Denver flights I call it a day and book a hotel for the night. Next day... watched three Denver flights pull away from the gate before giving up and booking another hotel.
All told I probably spent more that time than if I would have just booked a seat in coach. The good thing about it though is I got to take the ICE train all the way across Germany, had a GREAT meal at an italian restaurant in Dusseldorf and got to see friends in ATL. As long as you're flexible, buddy passes are great.
Immanuel M. Karatarakis Jul 9th 2009 12:40PM
1990's... the joyous times of air travel. It was so much fun to travel back then. Damn 9/11 and damn modern airline procedures. :-(
Henrique Jul 9th 2009 12:39PM
great article! I worked for an airline in the late 90s and remember how easy it was to get, give and use buddy passes. but somewhere along the way, between the boom of online last minute ticket sites and 911, the buddy passes lure became gloom.
mind you, now i am a frequent flier and more and more i view mileage tickets the same way as buddy passes: almost useless!
Roti Jul 9th 2009 12:57PM
I work for an airline and I usually only reserve buddy passes for extreme emergencies. Examples being funerals, sudden illnesses, family crisis, etc. My company has changed from the old system of charging us for the pass riders voyage. However, in many cases I find myself paying the fee just to be a nice person..
I had one experience which slowed me down from from a co-worker whom I work with on an outside job. The woman whom I gave the pass to decided to return to where she lives at the last minute before having to report for my other job. I recall her calling me frantically from the gate and handing the gate agent the phone for me to tell them she had to go to work. I wanted to die at the moment. I apologized profusely to the gate agent and explained that this person is not familiar with pass riding. She finally made it to work and for me it was my last time giving her any passes.
Another incident I had a former airline employee who no longer works for my company drop off her unaccompanied minor at the airport and simply left him there long before the flight left. The child was a special needs child who caused some issues at the gate but was able to be controlled at the gate. The grandmother former airline employee was supposed to stay with the child until the plane take off. She didn't. Lucky for me the ground personnel knew the former employee and knew of my reputation and that saved my rear end. After that I made a promise that I would never randomly issue passes unless as stated above in an emergency or that I am flying with then.
My company will suspend your flying benefits in a heartbeat if you violate their polices. Yes, we are personally responsible for the behaviour of our pass riders and it is not worth the risk. I rather purchase a cheap ticket for someone which I have and just give it to them. If a flight attendant or pilot was ever caught selling their flying benefits, that could result in them potentially losing their job all together. For me the compensation is not worth the risk. I rather work a second job as I do.
Unfortunately, for me pass riding is a way of life as I am a commuter to work. There are times when I do not get a seat as the flight is full. At that point I am happy if I end up on the flight attendant jumpseat so I can get to work.
There are times I do not have to report to work until 8 p.m. or 9 p.m. and I find myself getting up at 1 a.m. or 2 a.m. just to make the first flight out. I am constantly watching the weather channel to make certain that there may be no cancellations. Always planning alternative routes to fly to get as close as possible if I can not make to my desired airport. Other headaches include checking the loads, which can change at the last minute, not being able to wear casual clothes as I may end of on the jompseat, also having to introduce yourself to the crew who may not always be happy to have you in a jumpseat as their workspace is being invaded. You may have to leave a day earlier than you want to avoid weather or get home a day later because of weather.
Last and most importantly, always be prepared to purchase a last minute ticket if your situation requires you to be there pronto! That situation has happened to me in the past buying a last minute ticket on a competitor airline just to get to work.
I have to ask myself at times why do I do this to myself. LOL! I guess flying gets into your blood.
Blondie Jul 9th 2009 5:02PM
Took my daughter to HNL earlier this year--we were flying IAD-LAX-HNL. Then, oops! Weather in ORD changed everything and the Company re-routed revenue passengers through LAX. After standing by ALL DAY LONG for a couple of seats, we decided to take the last flight to Maui and overnight there, then buy a ticket on Hawaiian to get to HNL the next day. My "free" benefits cost:
a.) our unused hotel room in HNL ($150)
b.) our new hotel room in Maui that we used for 9 hours ($130 on Priceline)
c.) our positive space tickets OGG-HNL ($230)
d.) companion fare ($250.38)
e.) my fare ($136.40)
Total: $896.78
Free? Not hardly....
Cailin Jul 9th 2009 3:39PM
Very good article! I don't work in the air line industry but my mother did for about 33 years and just retired a couple months ago. I have been very fortunate to travel stand by with her passes all my life and still do, but people need to know the rules! Hopefully your message will put people straight. People should just sit there and watch what a gate agent goes through when trying to get a flight off. All these people go up and bug them like they are the most important people in the world and they should stop organizing the flight and deal with their needs, not true, sit down, wait for your name to be called and like you said be happy you are there.
However one small complaint when traveling stand by - i'm always very prepared and have an idea of my position on the list and hate when people below me get upgraded, because maybe they know someone working the flight. its not fair :( it happened to me on a 15 hour flight from Vancouver to Australia, i even saw it happen but i was just happy to be there so i kept my mouth shut, but it still sucked big time.
Good article though! :)
johnmc Jul 10th 2009 11:25AM
This post is excellent advice. Anyone flying on a pass or companion/family benefits is representing the employee and company involved (especially in the case of reciprocal counter agreements or Zed fares on other airlines). I took advantage of this a few times when my wife worked at XE and it helped my 7 yr. old to become the perfect travel companion - knowing that Mommy would get into a lot of trouble at work if he didn't behave is a great motivator. My only regret is that I didn't take AQ up on the offer of $50 flights to OGG when I had the chance.
Brandi Jul 10th 2009 11:25AM
LOL
We (friends/fa's) were talking about this just the other day. Someone sitting in the last row of my best friend's plane asked how he could get her to give him some tickets. There is just something so annoying about people requestion tickets from you ...
Especially family members you haven't heard from for years.
Brandi
Rusty Shackleford Jul 10th 2009 3:20PM
Let me just say... I LOVE, LOVE, LOVE flying non-revenue.
As an employee of the World's largest cargo airline (FedEx) we have
flight benefits with many airlines (we give them a discount, they
give us a discount). Its a wonderful arrangement and my favorite part
about working. But that said you do have to be smart. Heather's tips
are 100% dead on but I'd like to add one or two extra.
1st - Flying standby is a single persons game: It is EXTREMELY hard
to get 2 seats on a plane during peak season. One Seat is doable, but
two... good luck. If you've got somewhere to be, go it alone, or have
you friend by a rev ticket and meet you out there.
2nd - List early! Some Airlines let you list weeks in advance. List
ASAP so you get as far up the list as you can (more on that next).
3rd - KNOW THE PRIORITY RULES. Because FedEx employees (except pilots
and persons on business) are no longer allowed to fly on our own
aircraft (post 9/11 change) other airlines are doing us a favor,
which means... back of the line, the standby line that is. I'm not
sure of all airlines but usually this line goes: Revenue Passengers
(bumped for whatever reason); Paid Standby (some airlines still have
it - AirTran?); That Airline's Employees; then other non-revs. This
sometimes screws up the listing bad. If a flight gets dumped... you
won't make it no matter how many days out you listed.
4th - Flightstats.com is your friend. The "Flight Availability" tool
is excellent at giving you an idea of how your flight will work out.
Seriously, on more then one occasion on days I thought I wouldn't
make it, I logged on found a flight with 6 or more seats and listed
non-revenue.
I can proudly say I've flown non-revenue probably 20 times this year
and only missed one flight (there was a seat, but a revenue passenger
no longer wanted to hold their child, so I got asked to get off - as
an airline employee I smiled, said 'no problem' and watched the plane
leave without me).
If you are smart and courteous you will make it. Best of luck
jetters!
-Rusty
standby? Jul 20th 2009 3:06PM
I've been married to a flight attendant for 6 years and the novelty of non-rev has well worn off. I've stood at gates both domestic and international sweating those last minutes and hoping the agent calls your name. I would rather pay for a ticket these days and know I have a seat when I go to the airport.
As far as the buddy passes, I don't think you mention that those charges usually come right out of the flight attendants paycheck, so they are not only giving you a pass, but fronting the cost...which can be more than buying a ticket in some cases.