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"United Breaks Guitars," by Sons of Maxwell, whose guitars were broken by (you guessed it) United
Back in early 2008, the band Sons of Maxwell was traveling on United Airlines from Halifax to Omaha when they stopped to change planes at O'Hare Airport in Chicago. While they were seated in the airplane, the woman behind them shouted, "My God, they're throwing guitars out there!"
A United spokesperson says the airline has contacted the band directly to "make things right." The spokesperson also says she "loved" the video.
Reader Comments (Page 1 of 1)
mandino Jul 8th 2009 1:31AM
This is really cool! :) lol, $3,500 guitars... it's as if it's just a toy... Would love to share this in http://www.baraaza.com/contest/ to give more information for travelers... :)
David Jul 8th 2009 12:28AM
This isn't a new idea:
http://www.last.fm/music/Tom+Paxton/_/Thank+You,+Republic+Airlines
Beth Jul 12th 2009 2:01PM
Hi there! I visited the link you posted. Though the music is fabulous, it is really nothing like what these talented artists have put out in the wonderful video.
Mike Barish Jul 8th 2009 11:42AM
It's a shame that it takes producing a music video, making complaints public via the news or getting your voice out there on a blog is what it takes for companies to respond to legitimate complaints. Customer service used to mean something w/o having to jump through hoops.
I will now step off my soap box.
Shannon Jul 8th 2009 9:56PM
Why am I not surprised that it happened on United and at O'Hare. It is absolutely the worst airline/airport for lost luggage that I've encountered. Last year, they "lost" my suitcase at O'Hare - for four days. They kept telling me it was scanned and at O'Hare but didn't really know why the baggage people couldn't get it on a plane to me. On the 4th day, it was delivered to the hotel 3 hours after we checked out.
mandino Jul 13th 2009 8:24AM
@Shannon
Try using twitter, I know a lot will hear you :) Also, you could probably do a review in http://www.baraaza.com/contest/
Erin Jul 9th 2009 4:19PM
Like Shannon, I lost my luggage on the same airline in the same airport. Not sure why one of the biggest airports would have this type of service. And even more so, why an airline wouldn't take responsibility for something they clearly did (with witnesses). After this video, it is becoming clear who wears the pants in customer service relationships.
mandino Jul 9th 2009 11:28PM
Erin
I'm sorry to hear about that... maybe you could do a review in http://www.baraaza.com/contest/ so that travelers would also get to know about your experience... You could also try to twitter and talk to people... that way, that airport will get what it deserved for being jerks...
Petaluma Pete Jul 11th 2009 12:20PM
Here's a tribute video we put together as a company team effort in response and support of all the Dave Carrolls of the world. - http://www.youtube.com/watch?v=0hRr0YlHsjo - Enjoy!
Beth Jul 12th 2009 1:54PM
Sad isn't it? Wow--and they denied it even after witnesses brought the problem to your attention. I love your music. Do you have an album out? I'd like to buy one. WONDERFUL harmony and music.
Beth Niquette
Beth@niquette.net