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The top 5 myths about getting upgraded

Business class. The promised land in the front of the aircraft with wider seats, free drinks, meals and checked bags. Who wouldn't want to take the opportunity for a free upgrade once in a while?
Yes, it is possible to purchase a coach ticket, work the system and get upgraded to the front of the airplane. Is it easy? No. Is there an inexpensive shortcut? Not really. Contrary to many empowering articles out there, upgrades are a tightly controlled, regimented benefit that are doled out to only a few deserving passengers.
Many of the oft repeated tricks to sneaking up front have expired with new technology, prolific resources on the web and plain old common sense. So we've compiled the top five myths about getting upgraded to save you time and embarrassment at the airport. Read on for the details.
2. See an empty seat? Grab it. Flight attendants have manifests that show which passenger is sitting in which seat and whether or not they got upgraded (haven't you ever seen Executive Decision?). So if you happen to find a seat up front that hasn't been taken and are able to slip in, they're going to notice during the preflight checks and you're going to get the boot.
3. Ask the flight attendant for an upgrade. Flight attendants have no control over who gets upgraded when – there always might be one last business class passenger coming down the jet bridge right before departure, so they can't give away a seat. After the boarding door is closed? Maybe if you're discreet, but with everyone watching, the flight attendant will most definitely say no.4. Ask the ticket agent to put a special code on your e-ticket. This just doesn't happen. Any request for upgrades are managed by a different system that's independent of your reservation. If they add anything to your ticket or boarding pass it's going to be SSSS.
5. Be charming and polite. While airline employees will surely appreciate your kind behavior, any deviation from the set upgrade process shows favoritism and is something that the agent could get nailed for. Shouldn't you always be charming and polite anyway?
It's important to remember that behind paid upgrades, the entire engine behind getting moved up front is fueled by elite status, the preferential treatment that one earns after flying a certain high volume of miles -- usually over 25k. If you're close or you think that you'll get close to that limit this year, you should check out Gadling's Guide to Mileage Running.
So the fact of the matter is, 90% of upgrades are managed by a computer system that automatically upgrades those who pay for an upgrade and elite passengers that worked hard to earn them. The other 9.5% of upgrades are handled by gate agents at the airport who sweep up any elites or paid upgrades that fell through the cracks. That remaining 0.5%? That's your window of opportunity. Better think of a creative approach.












Reader Comments (Page 1 of 1)
McCool Jun 1st 2009 10:16AM
Don't know if it falls into your 0.5% but there are also FOPs and FOSs. That is, Friends of the Pilot and Friends of the Staff (or Friends of the Flight Attendants, if you must). Furloughed pilots/staff, industry employees (whether or not on the way to assignments), and other friends, can be moved up by the pilot (highest priority) or other staff.
This has not happened to me but I have seen it many times. Luckily, it has happened a few times for passengers seated next to me; thus, I ended up with extra room when my neighbor(s) moved up to a premium seat.
I have moved up for unexplained reasons. I guess it is part of your 0.5%. Myth or not, my best guess is that I was charming and polite.
Heather Poole Jun 1st 2009 12:34PM
The Captain does make the final decision regarding everything on board the aircraft...
As far as employees getting free upgrades, just because an employee is upgraded at the last minute does not mean the employee didn't pay for that seat. I commute in first class from time to time and I do pay for the seat. The fee is automatically docked out of my pay check.
The only people I've upgraded for free, when there are seats available, are uniformed military personel.
Brent Schmidt Jun 1st 2009 8:21PM
Yup, nearly every time I've flown with orders in hand I've gotten bumped up to FC... happens all the time to Army buddies too, and my younger brother who's also in the Army whenever he's in uniform to fly. :)
Kent Wien Jun 1st 2009 9:41PM
Grant,
Since you're an FOP on your flight to Paris on the 16th, let's see if that works!
Very well said. I agree with each item above, but #2 is especially offensive to crews.
Kent
Grant Martin Jun 1st 2009 9:49PM
Shh, don't tell anyone, they'll make us take a laviators picture together. :)
Kent Wien Jun 1st 2009 9:58PM
Too late. Now it HAS to happen. Oh, this is going to be hard to explain to any witnesses.
philipb Jun 2nd 2009 2:19PM
Actually I did get the "nice guy" upgrade on an airline I rarely fly and have no status on. The poor gate agent was being beaten up by every passenger in line after some weather delays. I waited until last, confident that I was going to be bumped from the flight anyway, smiled at the agent & told him I genuinely empathized with his situation. He smiled, thanked me and handed over a first class boarding pass!
Over my many years in the air I've probably scored this type of perk 5 or 6 times.
Bob Jun 2nd 2009 7:41PM
#2 can also be seen as a security issue.