American Airlines updates fleets with new Boeing 737s

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Reader Comments (Page 1 of 1)

4-23-2009 @ 3:16AM

britaniaraquel@aol.com said...

NOW... AMERICAN AIRLINES HAD THIS GRRRRRRRRRREAT COULDNT PASS UP DEAL FROM MIAMI TO PANAMA....

I LIVE IN SEATTLE SO I FIGURED- SHOOT BOOK THOSE TICKETS THEN LOOK OUT FOR A STEAL FROM SEATTLE TO MIAMI.
GREAT THINKING RIGHT? WELL.. IT WAS UNTIL I LOGGED ON 28 HOURS LATER AND SPENT 2 HOURS TRYING TO FIGURE OUT

HOW TO GET MY FLIGHT SWITCHED BECAUSE I FOUND A KILLER DEAL FROM SEATTLE TO PANAMA, THAT CONNECTED IN MIAMI- AND JUST BY COINCIDENCE WAS FLIGHT 959.. WHICH WAS MY ORIGINAL FLIGHT #.

SO I CALLED AMERICAN.. AND SAID HEY, I AM ALREADY ON 959 I JUST WANT YOU TO HONOR THE DEAL THAT IS ON YOUR WEB SPECIAL, AND CHARGE MY THE DIFFERENCE SINCE IM BEGINNING MY TRIP IN SEATTLE INSTEAD OF MIAMI.

THEY SAID ITD BE 150.00 TO CHANGE MY FLIGHT + MY AIRFARE DIFFERENCE... WELL THAT'S NOT REALLY A DEAL NOW IS IT? THAT TOTALS JUST OVER 300.00 NOR IS THAT DISPLAYING GOOD CUSTOMER SERVICE.

HOLY HELL I WAS ALREADY ON FLIGHT 959 ITS NOT LIKE THEY HAD TO CHANGE MY FLIGHT NUMBER OR ANYTHING...

OH ANOTHER COOL THING, IS THAT MY FLIGHT IS NON-REFUNDABLE.
SO IM SCREWED :) BUT, SHE WAS NICE ENOUGH TO THROW IN THE FACT THAT HAD I CALLED 4 HOURS SOONER, SHE COULD'VE WAIVED THE 150.00 FLIGHT CHANGE FEE. OH MY GOD I WANT TO KILL AMERICAN AIRLINES RIGHT NOW.

AND BOTH PEOPLE I SPOKE WITH AT AMERICAN, DON'T REALLY SEEM TO CARE.

I DID HOWEVER WRITE A COMPLAINT EMAIL TO AMERICAN, AND TOLD THEM I'D BE STICKING WITH ALASKA AND OTHER NON LAME AIRLINES FROM HERE FORWARD.. AND BELIEVE ME- FOR BEING 19 YEARS OLD... I FLY A LOT. THEY CAN COUNT ME OUT OF 80 YEARS OF MY BUSINESS + MY FUTURE HUSBAND, + OUR CHILDREN.. AND ALL OF MY IMMEDIATE FAMILY- BECAUSE MY DAD WILL DEFENITELY BACK ME WHEN I FEEL I HAVE BEEN WRONGED. AND I WILL CONTINUE TO BLOG ABOUT THIS FOR A LONG TIME. I AM SICK OF BUSINESSES RIPPING PEOPLE OFF... AND I HAVE HAD IT.

BRITANIA.

BRITANIARAQUEL@AOL.COM
360-536-5404

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