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Galley Gossip: The passenger didn't ask for much

It happened right after the woman wearing black yelled at me because she had to wait in line to use the lavatory in coach, and that happened shortly after I noticed she, the woman wearing nothing but black, was eyeing the bathroom in business class, which is officially designated as the business class bathroom, which explains why there were three business class passengers stretching in line as they patiently waited their turn.
I pointed to the rear of the aircraft. "There are two other bathrooms in the back and I only see one person waiting in line."
The woman in black looked at me as if I had two heads and snapped, "I fly international all the time and we always travel in business class." I smiled and did not point out the obvious, that today she sat in coach. She glared at me and added, "I've never been so uncomfortable in my life!" Then she went on to use the phrase cattle car three or four times in three or four different sentences, giving me a piece of her mind. All this because she didn't want to wait in line to use the bathroom like everyone else. Thankfully we only had thirty minutes left in flight.
"Is there anything I can do to make this flight better for you?" I asked. It's true, I really did ask that. Of course she had no suggestions - none, zero, zilch. But she did call me honey and used the word cattle car one more time before stomping off to the back.
This is when it happened. This is when I took a deep breath, turned, and the young woman who had complained about feeling sick before we even took off out of Los Angeles, the one I had tried to talk into not flying because she felt sick, the same one who may or may not have thrown up in the bathroom (depending on who you asked), which in turn may or may not have been the reason why the sink was now overflowing with what may or may not have been water, brown water, and why the bathroom had been locked off, looked at me angrily and said, "I haven't asked for much on this flight!"
Oh really?
This passenger had asked for more than any other passenger in my fourteen years of flying! But I did not tell her that. Instead I kept my mouth shut and got down on one knee, like I had several times before on the flight, looked her in the red eyes, and listened as she not so very nicely added, "And I've been pretty nice on this flight, considering the circumstances..."
The circumstances? I just nodded and waited for what I knew would be an insane request, because all she had done the entire flight was make odd requests. Oh she did not disappoint when she demanded to be the first one off the airplane when we landed. 
That was not going to happen. She sat in coach. There were at least 40 passengers ahead of her in first class and business class combined.
"The only way you're going to get off this airplane before anyone else does is if we call the paramedics to meet the flight," I told her very sternly. "Do you want me to tell the Captain you're sick so he can radio the ground?" It was not the first time I had asked, nor was it the first time she had declined.
How it all went down...
During boarding - There I stood between business class and coach greeting passengers and hanging coats when she who looked to be in her early twenties pulled me aside and told me she felt ill, that she'd been sick all day, that she had a fever, and then she looked me earnestly in the eye and asked, "Is there a first class seat available?"
Immediately the bells began to ring in my head - alert, alert - scammer, drama queen! I told her no, because there were no seats available. And even if there had been an open seat she still would not have sat there, considering she paid for coach, not first. Then I suggested she deplane, talk to the agent, and take another flight when she felt better. I didn't want our passengers to get sick and I definitely didn't want to bring whatever she may or may not have had back home to my two year-old son. Of course she waved me away and told me she'd be fine.
During the beverage service - Because her seat was beside the business class galley and because I happened to be working in business class that day, she rang her call light and looked directly at me. I held a linen lined tray in one hand, four drinks balancing on top - diet coke, water, ginger ale, and Chardonnay, when she said, "I don't feel very good. Can I have a cup of tea. But not in a Styrofoam cup. Can I get it in a mug, a real mug."
I forced a smile and nodded.
"Oh do you have herbal tea
?"
During the meal service - As my partner and I picked up thirty meal trays and shoved them into a dirty cart, I heard her say it once again, that she was ill, which was quickly followed by, "Can I get something to eat?"
"Of course." I told her the buy-on-board food options in coach, but she just shook her head and said, "I can't eat that. I have a special diet. Do you have any cooked vegetables?"
"Cooked vegetables," I repeated, wondering why she didn't bring her own cooked vegetables on board with her since she had such a special diet. Please note that I normally never - ever - offer business class food to coach passengers, but she did look a little pale and I did not want to divert. "All we have left in business class are rolls and cheese and crackers."
Turns out she couldn't eat rolls. She couldn't eat cheese. She couldn't eat crackers. She couldn't eat salad. She couldn't eat nuts. She couldn't even eat chocolate - chocolate! Nor could she eat the delicious homemade combination fried rice the passenger sitting directly in front her had kindly offered. (So I did. It was amazing. Thank you Mr. Exit Row Passenger!) The only thing she could eat were cooked veggies, so I went up to first class to see what was left over after the service and not only did I find uncooked peas from the salad cart, the lead flight attendant actually allowed me to take the first class peas to a coach passenger.
I handed the young woman a silver spoon and a silver bowl of peas. No thank you. No nothing. She took two bites, made a face, and handed it back to me.
During the dessert service - We were just about to pull the carts to the front of business class and start the dessert service when she rang the call light. I didn't have to walk far to turn the light off. The unfortunate passenger sitting beside her rolled his eyes as she said, "I'm violently ill and I need your help to get to the bathroom."
"Okay." The bathroom was four steps away from her seat. "Give me a second."
In the galley I told my colleagues the dessert service was now on hold so I could assist a sick passenger to the lavatory. But when I went to help her stand, grabbing her elbow to help her up, she got to her feet and walked to the bathroom like there was nothing wrong. I handed her a barf bag, shut the door, told her I'd return to check on her later, and then went back to my dessert cart.
After the service - "I'm not going to make it," I barely heard her mumble as I passed her seat on my way to the galley in coach.
Quickly I spun around. "What do you mean you're not going to make it? Do I need to page for a doctor?"
"No no no, I just need...potatoes. Do you have any potatoes?" she asked, and w
hen she asked this it sounded as if it took all her energy just to get the words out.
I took a deep breath and sighed. "We do not have potatoes on board our flight today. Just potato chips. Which you said you can't eat. Are you sure you don't want club soda or a roll because that will make you feel better."
"Yes, I'm sure. Are you sure there aren't any potatoes?"
It was during the potato request that the lady wearing black appeared. Remember her? The one who didn't want to wait in line to use the lavatory? So when the one in black tartly called me honey and then stormed off to the back right before the sick one in need of potatoes said that she hadn't asked for much, it took all my might not to remind her all that she had, in fact, asked for - a first class seat, a business class mug, cooked vegetables, help to the bathroom, potatoes, and to deplane first. That's it. Nothing more.
Photos courtesy of (occupied) travelin librarian, (coach) carrib, (barf bag) ben howes - flicker.com
Filed under: Galley Gossip













Reader Comments (Page 1 of 2)
Raymond Apr 7th 2009 9:25AM
Oh My! This is sooo rich! I have been on a LOA for almost a year caring for my Mom and I HONESTLY can not wait to get back in the air! Some may say I am crazy but really, I CAN NOT WAIT! I want to have these great stories to tell my friends and family again....it always brought a laugh and a smile to all it was told to. Keep up the great work and hope to see you up there again soon!
Brandi Apr 7th 2009 9:26AM
After a month off you've given me something to look forward to ... NOT. : x
Daid Apr 7th 2009 9:31AM
Good grief, glad I wasn't sitting next to that one.
DC Apr 7th 2009 9:43AM
I call your BS. Flight attendants are the biggest bunch of whiners in the air, not the passengers. I fly all the time and have never seen passengers act like they do in the stories I read on this website. FAs, relax, you have an insanely easy job that requires zero brainpower.
John Gage Apr 7th 2009 11:02AM
And I call yours. I fly probably as much as you do and definitely have seen this sort of rude, egocentric behavior, but not from the FAs. As I think about it, you're probably one of these same types and haven't been fawned over like you so obviously deserve to be; could that be the reason behind your snarkiness? To use someone else's word... And if you've never walked a mile in their shoes, don't comment on their jobs.
Brian Apr 7th 2009 6:12PM
What exactly is the definition of "fly all the time" in your world? You know, the one that you live in alone because the rest of us are all busy in the rel one called "Earth". As far as "easy job that requires zero brain power"; we (FA's) DO fly all the time. Sometimes four and 5five legs in a day for three and four days straight with up to fourteen hour duty days. During that time, we are actors, arbitrators, baby sitters, bartenders, cocktail waiters, conversationalists, counselors, dietitions, firefighters, gourmet cooks, hosts, instructors, jugglers, life guards, MINDREADERS, models, nurses, paperboys, plumbers, police officers, safety inspectors, sales persons, sanitary engineers, travel agents, ushers, valets, weather persons, etc. Doing all of that DOES require "brain power". A lot of it. Now, what exactly is that you do in your world? One could only guess not all of the above.
DC Apr 7th 2009 6:11PM
Pfhhhhhh bahahahah you must be kidding me. I fly at a minimum 4 round trips coast to coast every month, not to mention the 6-10 international round trips I take every year. You guys (flight attendants) are a joke.
Heather Poole Apr 7th 2009 6:24PM
DC - It doesn't matter if you fly all the time, because unless you are sitting right next to the drama there's no way you would know what's going on (on the other side of the cabin - behind you - in front of you) because we certainly don't advertise! Just goes to show how good we flight attendants really are at our jobs, because trust me, there's always a problem somewhere - on each and every flight. Pay better attention the next time you fly. Or better yet, get to know a flight attendant ight on your next fland ask them what's going on next time you wander back to the galley
Frank Apr 7th 2009 6:51PM
Ohhh, DC (DICK),
You're back again with your ignorance. It's quite obvious that you are trying to stir the pot again. Yawn. You're last attempt to demean the profession was met with post after post that PROVED YOU WRONG.
Elizabeth Apr 9th 2009 11:40AM
Trust me, we have passengers like these EVERYDAY and just because we make it look easy doesn't mean it is easy!
C. B. Apr 9th 2009 4:06PM
Really? So we're the biggest bunch of whiners huh? I wonder why that would be? Because passengers request the most ridiculous things from us, knowing we have very little to work with and try to make a service as nice as we can. Passengers don't listen to the safety demo, or when we ask them to turn off electronic devices....*MORE THAN ONCE*, bring your seats upright, stow this/that. Passengers need to learn to relax and not give flight attendants such a hard time for just doing our jobs. We don't go to your place of business and pitch a fit over little things. Safety is our #1 priority...and most take that for granted. I wish the public would learn to respect us like they did right after September 11, 2001. Oh how quickly you forget we were the first ones attacked that day. Have some kindness and respect DC, maybe you should try fractional jet ownership...if you're that imporant and disappointed with commercial travel!
ann Apr 10th 2009 11:43AM
your flight attendants have done a great job and you have not had to experience some of the nasty things that happen on the plane. I once had a guy totally go crazy on my flight. he threatened to set the plane on fire and worse if we did not change our destination. This went on for hours. We kept him away from the other passengers and did eveything we could to keep him from following through with his threats. The passengers had no idea any of this was happening. This mental case got jail time. Recently the news reported that a mental patient went crazy on a flight. This passenger smeared feces all over his body and then beat the flight attendant.
Nornny Apr 7th 2009 1:18PM
Fun story! Glad you can laugh and share about it now. Keep them coming, I know there are others who hate these posts, but it's "Galley GOSSIP", I enjoy the snarkiness.
Must be great therapy writing it out. No wonder you love your job.
Annette Apr 7th 2009 10:10AM
You mean you DON'T carry potatoes in your tote bag? LOL!
Heather Poole Apr 7th 2009 6:24PM
I do not carry potatoes in my tote, but I do actually know a few FA's who do carry yams. Once I met a flight attendant with a corn of cob sticking out of her bag.
B Apr 7th 2009 10:40AM
So i read these all the time and never post but i have to! i love these stories! i love to travel (though I dont' get to as often as I'd like...) and I have witnessed passengers like this!
And honestly, I don't think flight attendants have it easy! With the crap they put up with, I think they have every right to bitch it out! Hurray! (plus it gives me something to read and laugh about at my boring desk job ;-D)
Christine Apr 7th 2009 11:01AM
nice hangover
Christine Apr 7th 2009 11:33AM
nice hangover
Amelinda Apr 7th 2009 12:12PM
you deserve a gold star for giving such service to that demanding customer. I can not imagine asking for such things while flying in couch. When in couch I feel lucky to get a blanket and pillow.
MDNomad Apr 7th 2009 12:35PM
Gone are the days people dressed up in suits and felt it was a privilege to fly and not a right. Can we have the old days back? I'd pay more for a ticket. Of course even if you dress a wolf in sheep's clothing, you still have a wolf.