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UPDATE: Inside the Dirtiest Hotel in the United States
Two weeks ago, I told you about TripAdvisor's list of the Dirtiest Hotels in the United States. And this morning I broke the news that I was going to be giving you a firsthand look at the dirtiest hotel of all, the Hotel Carter. Well, that's exactly what I intend do to. So wash your hands, grab some Purell, and don't touch anything, because we're going inside the Dirtiest Hotel in the United States.
Located on 43rd Street and Eighth Avenue in New York City, the Hotel Carter is, technically, in a great location for tourists who want to visit Times Square and be close to the Theater District. However, it's also close to the Port Authority and the surrounding area that is known for dive bars, strip clubs and general seediness. In fact, right next door to the Hotel Carter is Cheetahs, which boasts that it is a gentlemen's club, steakhouse and sushi bar. I guess that would explain the fishy smell.
Walking into the lobby, I was greeted by two doormen who immediately asked to see my room key. When I alerted them that I was checking in, one of the gentleman insisted on escorting me to the front desk. No unregistered guests would be getting into the Hotel Carter, which foiled my plans of having fellow Gadling blogger Jeremy Kressmann and some other friends come over to lend moral support. I checked in at the front desk with two inches of Plexiglas between the desk clerk and me. I slid my reservation confirmation, ID and credit card through the small slit and couldn't help but wonder if I was in a hotel or a pawn shop. I confirmed with the clerk that no visitors were permitted, so it was clear that I would be on my own.
The lobby is surprisingly huge and well-staffed. There were employees there to help guests make travel arrangements, a gentleman sitting at the "Handicapped Check-In" desk and several other staff members milling about. I got into the elevator and headed to the eighth floor to see what the Hotel Carter's "single room" had in store for me. For $89 (in New York City), I had low expectations.
Arriving at the lobby, I noticed that the hallway was incredibly depressing. It's dimly lit, hideously carpeted and way too much of a reminder of The Shining. Had those creepy twins showed up asking me to play with them I would not have been surprised. I would have wet myself, but I would not have been surprised. The carpet was weathered and worn. There was an exposed light bulb on the ceiling. It wasn't filthy. It was just sad. It began to dawn on me that the Hotel Carter may be the place where dreams go to die.
I found room 812 and was perplexed to find that there was a screen at the top of the door that allowed light and sound to come through. Undeterred, I swiped my key card and entered the room. What I found wasn't that shocking. It was moribund but it was not shocking. There was a barren and stark room with no artwork, no stylistic flourishes and no personality. Just a king-sized bed, a 19" television and a solitary chair in the corner. It looked like a room in a psychiatric ward of a hospital. But it didn't look dirty. It just looked sorrowful.
I was not alone in the Hotel Carter. I know this not only because I saw other guests in the lobby and hallways but because I heard each and every one of them. I heard the people in the hallways. I heard my next door neighbors. I heard my upstairs neighbors. Noise-proofing has clearly never been a priority of the Hotel Carter's management.
I set to work on learning all I could about the cleanliness of the room. The commenters on TripAdvisor had shared tales of soiled sheets, roaches, mice, bed bugs and much more. Thankfully, I came prepared with my homemade hazmat suit and a UV light. If there were animals or bodily fluids in room 812 of the Hotel Carter, I was going to find them.
I started my investigation with the bed and ran the UV light over the bedspread, sheets and pillows. Remarkably, I saw nothing. No spots, streaks or stains. Undeterred, I pulled the sheets back to see if anyone had left any pubic hairs behind. Again, however, there was nothing to see but white, low thread count sheets. The bed appeared to be clean. I sat down. I laid down. I found the problem with the bed. It was the most uncomfortable mattress ever. Is that a crime against humanity? Absolutely not. Can you sometimes not see bed bugs? I think so. I got up and felt relieved that I had my coveralls on.
I got down on the floor and took a look under the bed. I scanned it with the UV light. I saw nothing. If there was ever a corpse underneath the bed, the carpet has since been replaced.
I decided to move on to the bathroom. Surely it couldn't be as clean as the bed. While it wasn't the nightmare that TripAdvisor commenters described, it also wasn't clean. There was a large brown stain on the floor next to some crusty brown spots. A sweep with the UV light revealed traces of other nefarious liquids that had, at some time, found their way to the tile floor. Above the mirror and the oddly placed toilet paper and towel rack was a dirty vent that seemed to trap all the dust and other particles so that you can savor them. The tub was not much better, as there was a tremendous amount of discoloration on the tiles and grout. I ran the faucets in the sink and the shower. The water ran clear in both but the grimy tile walls of the shower made me feel as if no amount of bathing in that stall could result in cleanliness. Would I go barefoot in this bathroom? Not without getting my tetanus booster.
I ran my gloves over the dresser/nightstand but couldn't find any dust. What I also couldn't find were the handles to two of the dresser drawers. They had been removed (or stolen) and not replaced. The two drawers that I could access were empty. No Gideon Bible. No Hotel Carter notepad. No rat feces.
I scanned the floor with the UV light to see how the carpet was holding up. Not surprisingly, there were several spots that showed themselves under the scrutiny of the black light. The highest concentrations were around the bed and outside the bathroom door. Where the walls and floor met, the trim didn't sit flush on the floor and there were signs of filth. Around this time I was starting to feel uncomfortable having the room light turned off and was feeling a bit claustrophobic.
Needing to feel less confined, I decided to open the curtain. That didn't help. My view was the other building that was less than two feet away. In fairness, that's not entirely uncommon in Manhattan. But at the time I found myself pretty disappointed. I needed to see signs of life and I didn't want to see them inside the room.
The room felt musty. My hazmat suit was not particularly breathable (I blame the shower cap) and I was beginning to feel exhausted. I needed to sleep. I stared at the bed. It appeared clean. It passed the UV test. But in my head, the TripAdvisor comments about bed bugs terrified me. I'd get bites all over my body. I'd bring them home with me and get them in my apartment. I'd have to send all my clothes and linens out to be cleaned while my apartment was subjected to a bug bomb. The thoughts raced through my mind and psyched me out. I couldn't sleep here.
It was pushing midnight. I packed up my gear, took one more look around at the room filled with nothing but signs of loneliness and shut off the light. I walked down the depressing hallway one last time and tried to think of what this hotel must have seen over the years. The room seemed like the perfect place to commit suicide. I have too much to live for. I had to leave.
The elevator arrived at the lobby, which was still filled with several employees. I dropped my key card in the check out box and noticed the quizzical looks that everyone gave me. They didn't understand why I was checking out without spending the night. I couldn't have used the room for a hooker. Their strict "no guests" policy (and my aversion to venereal diseases) assured that. I decided to let them remain perplexed. I figured that I probably wasn't the first person to use the Hotel Carter for a few hours and then leave mysteriously in the middle of the night. Besides, they'd find the packaging that came with my coveralls and rubber gloves and draw their own conclusions.
So, is the Hotel Carter the dirtiest hotel in the United States? Not from what I could see. It's unkempt. It needs major renovations including new paint, carpeting, and lighting in both the rooms and the hallways. The bathroom tiles need to be completely replaced along with the vents. But overall, it's just not that disgusting.
However, it is the single most depressing hotel I have ever been in. In fact, it may be the bleakest place I have ever been. Period. The whole environment is joyless. The wan lighting wears on you after a while. It just makes you sad. The uninterrupted white walls offer no stimuli to keep your mind focused on anything other than the sadness of the room. If there was a sequel to The Shining about a hotel that made you despondent instead of insane, it would be filmed at the Hotel Carter.
All in all, I would not recommend the Hotel Carter. It's just too miserable. I truly believe that every time someone checks into the Hotel Carter a unicorn dies. And I love unicorns.
Check out my Hotel Carter Gallery below while I take a shower and try to find a reason to smile again.
Filed under: Stories, Hotels and Accommodations














Reader Comments (Page 7 of 7)
dean Feb 14th 2009 9:10PM
that doesn't look so bad. i have been i one in north carolina that made me cringe without the lighting. it is off 95 next to a mcdonalds. gross. i slept in my car. and they yelled at me even though i paid for the room!
mariat753 Feb 14th 2009 6:48PM
In the mid-90's I worked doing job training with adults with autism, and one of the places we went was a high-end, well-known name hotel in an Ivy League school town...the drinking glasses were polished with the same cloth used to clean the bathrooms. I've had a horror of hotels and of the glasses in particular ever since.
Rusty Feb 14th 2009 7:37PM
The irony of this is: in NYC, in recent years, some entrepreneurs like Ian Schrager, bought up old welfare hotels with tiny rooms, furnished them in minimalist style without artwork and launched them as "chic", charging hundreds of dollars for the "privilege" to be there. Schrager's accommodations were hardly larger or more colorful. He just charged a LOT more!
Richard Feb 14th 2009 7:29PM
Wow that was disgusting. Thanks for showing that, it only proves my rates are way to low ($79.00 and up to $149.00 per night)but i will keep that way for now.
Please look at my place Hope Apartments
www.hopeapartments.net
The YouTube Video. http://www.youtube.com/watch?v=ul94Nt_QQHg
Located in what is called the most convenient spot in NYC just over the 59th Street Bridge on a site that is close to everything, without paying high city prices. Enter this brand new building that offers Six, one bedroom apartments which are fully equipped with amenities necessary to feel at home. Queen size platform bed in the bedroom. Dining table with four chairs, comfortable living room set-up with large flat screen television and DVD. A queen size modern sofa bed. Open kitchen. Tastily decorated in contemporary style furnishings. Hardwood floors and some with Bay Windows and charming cushioned window seats and some with an outside balconies.
Boni Feb 15th 2009 9:45AM
I had the "pleasure" of staying at the hotel Carter in May08. It truly is a dump. My first impression of the room was "this is a perfect place for someone to come and commit suicide." The curtains were at least 20 years old and full of holes. It wasn't really filthy as much as creepy. It made you feel dirty to be in there. The reason we stayed there is because the person we were meeting was staying there. We paid $129!! My husband was bitten by a bedbug, only once though. There were no washcloths and only two hand towels, no bath towels. So I went to the desk and they only had more hand towels. So I was given 8 hand towels. My husband and I travel the US extensively and I never take shampoo, even the smallest "mom and pop" hotels provide shampoo. Not at the Carter. There was a "gift store" where I could buy some. They had to unlock it because it isn't manned. The only shampoo is Head and Shoulders, full size at $8.
The hotel seemed to be filled with a lot of unhappy foreigners. It is too bad that their opinion of American hotels was formed at the Carter. There was an Asian woman at a desk in the lobby who would listen to complaints and sit there without saying a word. Not one word.
This is truly a hotel to stay away from, unless you are contemplating suicide. If so, the Carter is your hotel!
J Feb 14th 2009 7:12PM
Not that disgusting? Don't forget the "crusty brown spots" on the bathroom floor. It's a nice fantasy to imagine it was lotion or shampoo, but I'm pretty sure someone missed...dried dooky on the floor. If the housekeeper left that, what else did she leave that you couldn't see.
Sally Feb 14th 2009 7:17PM
Hey Mike,
If you want to see some really slimey motels, come to Tucson Arizona. On Miracle Mile (accesable from I10) we have all sorts of motels that were famous and used by the movie stars of their day, in the forties. Don't forget to check out the "No Tell Motel" (I'm not kidding - that's the real name) that's just around the corner from Miracle Mile. The area is now infamous for drug dealers and hookers with most rooms going by the hour.
Sally
janikczyns@aol.com Feb 14th 2009 7:20PM
yea, but was it fun?
Casse Feb 14th 2009 7:51PM
You think this is depressing? If your a hotel critic, come to Reno, NV and check out the Lakemill Lodge on the corners of Lake and Mill St. I had bounced around motel to motel when I moved here, this was by far the worst! The rooms were large but the walls were yellow, the carpets, well I never took off my shoes. I bleached everything, and it still felt dirty and depressing.
K W L Feb 14th 2009 7:53PM
Good Job, Mike! Don't forget to check for bed bugs. Pull the sheets and observe the seams of the mattress. Small dark spots along the seams are a giveaway for bed bugs. It is the feces they leave behind!
el Feb 14th 2009 10:35PM
you're brave. when i check in any where i request extra towels at the desk.....i line the carpet from the bed to the bathroom, the bathroom floor, a towel goes on the sheet and on the pillow. no part of me touches a surface at all. i try not to think about whether or not the towels are clean.
i am not a peach to travel with.
paty Feb 14th 2009 10:53PM
A few years ago, hubby and I had to make emergency trip to Rochester NY. The reservation we made at a hotel fell thru, so we rode around at 3AM, finally finding a M-6 that had vacancy. Talk about motel from h-ll! Office was bullet proof, what staff there was rude, then when we entered room, turned lights on? Bulbs were so dim we could hardly see, and bathroom bulb was useless. Room was filthy! We were so tired after 14 hr. non-stop trip, we decided to get a few hours, but hubby did one thing. We have traveling van, with clean blankets in sealed plastic. We slept on those, then threw them away. We never unpacked, slept in clothes and left at 6AM. Found a much nicer place, then took care of funeral. Never stay in a M-6!!
Tbudgirly2k Feb 14th 2009 11:17PM
You think that was bad?I stayed at a days inn in Charloette N.Carolina and this was my second time staying there.The first time was fine.It was an older place but seemed clean enough so I was glad to find a room at the same place the following race season.When we got there thr place smelled strongly of pine cleaner and the floors were soaked.We were next to a room that had about 50 people in it and what looked to be solicitation in the parking lot(I can't say for sure) When I called the desk about the wet floors they said the carpets were just cleaned.The partying next door went on all night and the smell made us sick.We had the room Friday and Saturday night but we decided to just drive back to Ohio after the race.I called the hotel and threw a fit and they refunded my money and added that they hoped this experience wouldn't keep me from visiting them again.Yea right!I would be willing to bet that place had all kinds of bugs.I never travel without a can of Lysol and my own bed clothes and pillows,that's the only thing that saved me.NEVER AGAIN!
Shapiro Feb 14th 2009 11:16PM
Many, many years ago, I stayed in a room on 8th avenuenear 34th street that makes this hotel look like a palace.
JAMES Feb 15th 2009 12:48AM
I think that customers should be able to inspect their room before they pay any money.
Bob Wong Feb 16th 2009 2:27AM
OBAMA SLEPT THERE!
Bob Feb 16th 2009 5:39PM
The dirtiest hotel/motel in the US is the Aloha Motel in Chicago Ill. If you are near go look. Ask to check out a room before you check in. By the way they rent by the hour. The health inspector comes by regularly to pick up his envelope.
elissa Feb 16th 2009 10:31PM
I enjoyed the bathroom description immensely. And thank you for the photos. The price certainly is right though - I guess for this reason the Hotel Carter will continue to succeed. Maybe next time you could bring your own tapestry to hang...
Bree Feb 26th 2009 6:44PM
Did any of you guys bother to look at the TripAdvisor pics?
I think You lucked out on your room, Mike...some of this is horrendous.
http://www. tripadvisor. com/LocationPhotos-g60763-d93421-Hotel_Carter-New_York_City_
New_York. html
Kam Mar 2nd 2009 4:51AM
I just knew that this piece was about the Hotel Carter. Stayed here for 4 nights several years ago - and it already must have been the most disgusting hotel in the US.
In the bathroom there was only one knob for the hot and cold - when you wanted to open up one you would need to pull off the knob and attatch it to the hot or cold, whichever one you wanted to use. And underneath the sink the drainagepipe had broken off and had been ductaped to the place where it went back into the wall - what do you mean leaky.... :-s
Yeah not the best experience ever...
And the bed was something totally different. There were two couches, at the head and foot end one, and then they had put matresses on top to make a king size bed, supporting the middle of the matresses with crates. Well it worked and actually got some sleep, but is was an weird contraption.