An open letter to US Airways

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1-08-2009 @ 2:26PM

Rooster said...

I fly USAir on a weekly basis - mostly due to the fact that they are the only airline that serves my hometown.

I was looking for a gate agent to help me prior to a flight yesterday in Charlotte, and actually found her hiding behind the podium - apparently wanting to avoid the customers until the last minute before boarding. Its not the first time I've seen that behavior from their agents.

USAirways seems to hire customer service employees from the bottom of the barrel in their hub cities. I guess you get what you pay for - but I do wonder if the airline is tripping over a dollar to pick up a nickel.

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