An open letter to US Airways

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Michael,

It was very kind of you to acknowledge work well done by the employees that helped you, in addition to calling attention to your issues.

As a former customer service representative for US Airways, I can empathize with the frustration you might have felt dealing with the situation over the phone.

It is fortunate that you were able to deal with airport staff directly, and that ultimately you got your bag back.

It sounds like one bad apple spoiled the whole bunch for you. Maybe consider giving US Airways another chance.

:)

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