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Is the TSA too rough with your stuff?
While waiting in line, just about everyone bitches and moans about the airport security screening process. But of the over 500 million fliers this year, only 12,000 have filed official complaints with the Transportation Security Administration. The rest of us just air our grievances on our blogs.The number one complaint this year is that the TSA screeners mishandle personal property. This includes when items get damaged in the screening process, as well as lost and stolen. A TSA spokeswoman insists that the agency takes theft very seriously, and that the "TSA has let officers go who've taken 50 cents out of a bowl." It's good to know they care -- but we're not impressed with how long it took them to catch one agent who had stolen over $200,000 worth of travelers' property.
The second largest complaint the agency gets is reports of rude treatment. Most TSA agents I've crossed paths with recently have been perfectly friendly, but it just takes one meanie to leave a long lasting bad taste in a traveler's mouth -- and most security lines have at least one meanie, I've noticed.
If you have complaints for the TSA, they urge you to share your comments on their official website, www.tsa.gov. You can also call with complaints or fill out comment cards at the airport.
Filed under: Airports
Reader Comments (Page 1 of 1)
Evan R.C. MacKinnon Dec 20th 2008 12:01PM
They are indeed, I had a very expensive vase from China when I was connecting in New York. I had to keep it in my backpack because it would not fit in my luggage. I had it padded all over with socks and tissues. I asked the officer (politely) to be gentle, and he threw it on the conveyor belt. I was very offended so I said "careful! that's an expensive vase!" or something like that. And he replied with "yeah we've all got expensive shit."