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10 things I hate about staying at a hotel

What can cost upwards of $250 per night, has poor climate control and a bad bed? Of course, I'm talking about the hotel. This home away from home has been my residence on the road for quite a decent chunk of my traveling life, but I honestly can't remember ever having spent a night in a hotel that beat the comfort of my own home.
It isn't all doom and gloom though, I really appreciate the hard work most of the hotel staff put into keeping me happy, and there is nothing like the sight of a familiar hotel chain name when you are far away from home in a country you have never been to.
No amount of pampering or luxury can seemingly replace the luxury of your own bedroom. So, here are the 10 things I hate the most about staying at a hotel:
The bed
They say there is no place like home. And nowhere is that more the case than in a hotel bed. I've slept in hundreds of hotels, and not once did I ever find a bed that made me feel at home. Sure, I've stumbled into my room drunk, and passed out in the bed, but that doesn't count.
I'm not sure whether it is because the mattress has been used by too many people, or just the subconscious thought of sleeping on poorly washed sheets.
The minibar
The minibar itself is a fine amenity. In the past I've been suckered into spending $6 for a diet coke, and did not care one bit. But the newfangled automated minibar with sensors really annoys me. Sometimes I just want to open the minibar to check out the assortment of beverages, and would love to do so without an evil computer instantly thinking I robbed the place of all their overpriced liquor. I'd also like to ask hotels to stop stocking the minibar with too many obscure products. Sometimes a guest just wants a damn Snickers bar, and is not in the mood for a $12 organic dried peach and carrot whey protein energy bar.
Internet connectivity
There is something strange going on in the world of hotel Internet connections. I can stay at a cheap and smelly Holiday Inn, and get free Internet access, but the $200/night Hilton still thinks it's cool to charge me $19.95 for 24 hours of online access. Apparently the minds in marketing have concluded that anyone who can afford an expensive hotel will be willing to spend even more.
Thankfully many hotels are allowing me to get online using my Boingo account, but Internet access is clearly still a major money maker for some places.
The worst offenders can be found in Europe, where it is perfectly normal to run into a hotel demanding $35 a night for access to the web. Not only is the price a major issue, I still run into hotels where the speed can only be described as "molasses crawling uphill in the winter".
The Bathroom

Note to hotel cleaning crews: clean my bathroom. I mean really, how hard is it to make sure all the mold and pubic hair is washed out of the shower before you declare my room "spotless"?
I can often tell how good a hotel is by taking a 5 second glance at their bathrooms. More often than not, a hotel will consider a bathroom "upgraded" by merely replacing the shower nozzle with a new model.
And while I am on the topic of the shower; water pressure is another of my pet peeves. Hotels seem incapable of providing the right water pressure. I either find a shower that can shoot the tiles off the wall, or one that barely has enough pressure to rinse me clean.
The TV
The hotel TV is supposed to entertain you. But when you are faced with nothing but a selection of local channels and the occasional 24 hour news source, it is hard to get in bed with the remote and relax.
Thankfully more and more hotels are upgrading to flat panel TV's and a wider assortment of channels, but many hotels still have a fugly wood grain TV with 9 channels of nothing, and a sticky remote.
There are still hotels out there where they offer Nintendo 64 games for a mere $19.95 a day. Even the most bored of kids won't be able to entertain themselves for long with one of those 11 year old consoles.
The alarm clock
There are 2 things I hate about the hotel alarm clock; it is often impossible to program and there is always someone who sets the alarm for 4:30 am in the hope that I forget to turn it off before going to bed.Thankfully I'm finding more and more hotels that upgraded their alarm clock to a more pleasant unit, and some have even started adding those nice iPod friendly alarm clock (just don't forget to bring your iPod home when you leave!).
The hotel restaurant
If I arrive at my hotel after a long flight, I'll often end up having to eat at the hotel restaurant at least once. Hotel restaurants are part of a global conspiracy to spread horrible food. Most of them have the same menu, with the same boring dishes.
It takes a lot of effort to make a burger taste bad, but the hotel restaurants have it down to an art. Of course, the only thing worse than a bad hotel restaurant, is having that same bad food delivered to your room for twice the price.
The thermostat
The hotel thermostat is evil. Inside the innocent looking device is a mind that is out to get you. You will never, ever manage to get the temperature in your room set to what you want. When you arrive, it'll be in the 80's. When you turn it down a little and leave, you'll get back to a room in the mid 40's. Just once, I wish a hotel would put a thermostat on the wall that does not force me to wake up every 4 hours to change its setting.
Sneaky hotel fees
Resort fee, energy recovery fee, towel fee, charitable contribution fee.
The list goes on and on, and each year hotels find new ways to add a couple of bucks to my bill. Of course, some of these fee's and taxes are imposed upon the hotel by the local government, but the hotels are not without blame here either. The worst offender I ran into, was an airport hotel in Europe where the additional fee's and taxes were more than the room rate.
The boutique hotel phenomenon
In the past, a hotel with tiny cramped rooms would be called a bad hotel. Nowadays it is called "a boutique hotel". The smaller the room, the more bohemian it apparently is. I've stayed in a $240/night hotel where there was not enough room to squeeze past the dresser and the bed. But these hotels justify their existence by adding mood lighting, dark wallpaper and filling the bar area with hip people.
Needless to say I am not a fan of the boutique hotel, but I'm man enough to admit that I might just not be hip enough to fit in.








Filed under: Hotels and Accommodations












Reader Comments (Page 4 of 4)
A Dec 5th 2008 1:18PM
I worked at the hotel once, and while your complaints are valid I would like to say that please do not take out your anger at the Front Desk, yes they are the face of the hotel, but is it really their fault the thermostat does not work? I also understand you are paying money to stay in a room where everything should be clean and the appliances should work, however things do go wrong as they would in your own home. The Front Desk will be happy to call the appropriate department if you treat them with the same respect you would expect to be treated.
Sam Rothman Dec 6th 2008 2:19AM
You are extremely whiney, Mr. Carmichael.
Be a man. Seriously.
The way you get to live at the worst hotel you've ever stayed at is still luxury to much of the world.
The Very Best Will Do Just Fine Dec 5th 2008 1:37PM
If I am going to travel, which I frequently do, I always stay at **** or 5. If you're going to travel, go first class, or stay home. You really can't go wrong with a Marriott, the most comfortable or a JW Marriott. This way you don't have to go online and complain. It sounds like it is time to upgrade your standards and spend a few bucks.
donnie Dec 5th 2008 1:44PM
I rarely respond to stuff like this- but I could not resist. Your observations are totally on target. I travel a lot for business- and am fed up with the quality or lack there of being offered by the hotel industry- I enjoyed a great laugh from your comments. But I fear you are preaching to the choir- Hopefully someone from the industry saw , will assess themselves and act accordingly.
zak Dec 5th 2008 1:44PM
You don't know who preceded you in that hotel room, nor what they did while there. Is it really sanitary? Consider spraying everything with Lysol disinfectant or something equivalent. By the way, if you are spending $600 per night on a hotel room...you must have more money than intelligence.
Rosemary Dec 5th 2008 2:49PM
My husband uses a wheelchair so we usually stay in Holiday Inns on road trips because they have restaurants attached. On a 3200 mile trip in 2006, we were not disappointed in any of them and they were all in the $50-$70 price range. We were especially impressed with the Holiday Inn in Riverton, Wyoming. Spotless and one of the greatest beds I have ever slept in. Total blackout drapes and great food, too.
However, my sister and I stayed in the Holiday Inn just off Canal Street in NYC and paid $450 a night. The room was so small you could hardly open the drawers and there was not enough room for two suitcases. Big disappointment.
I agree with another post. If we could, we would always stay in a B&B. On a month's visit to the UK, we stayed in a B&B every night and were pleased with every one of them.
Marcy Richardson Dec 5th 2008 2:35PM
I think we have had some of everybody problems, but one even scarier at a Motel 6 in Ohio. We thought my husband was having a heart attack so he took his 3 nitro pills and I called the front desk for some asprin (you know take 3) and they said they did not have any and did not know where to get any (we were in the back of the motel - so we could not see the convenience store/gas station across the street). So I asked where the nearest emergency room was and he did not know that either, and to make matters worse they were foreign and could not hardly understand anything I was asking. I ended up calling 911 and he butted in the call and ask what I was doing and I told him I was calling for an ambulance. After that call, I called the front desk again, since I am handicapped, and asked if they could help put our suitcases back into the car in case we could not return to the motel and they said NO. I finally got the luggage in the car with the help of the ambulance driver. The ambulance arrived and I followed them 10 miles straight down the same road the motel was on - not a single turn - to the hospital. Thankfully, it was not a heart attack, and we returned to the motel after about 4 hours to find out that the motel personnel had been IN OUR ROOM WHILE WE WERE GONE! We know because they left more towels. Guess, they could come and see if they could go through our luggage but not help move our luggage. I sent a written complaint to Motel 6's main office and all they did was send me a coupon for 10% off to stay at the SAME motel! Like that will ever happen!
K Dec 5th 2008 2:59PM
You forgot one of the worst: paying for parking. You can blow an extra $30 bucks on that alone.
EBeeks Dec 5th 2008 3:49PM
I am shocked at a couple omissions.
1. Lack of outlets. I carry a power strip so I can recharge my I-Pod, laptop, camera battery and cell phone battery.
2. Nothing is near the bed but lamps, the phone and alarm clock. It is obvious there is an outlet for lamps by the bed but you can't reach it and cell phone access seems limited. The hotels assumes you are ONLY going to use the computer at the desk - not sitting in bed watching.
3. I carry a 20 foot internet cable cause wireless access sucks and I want to sit in bed and watch TV while working at my computer. Save the money on the cheeseball desk and get me a nice TV tray.
John Gurowitz Dec 5th 2008 7:16PM
All of you whining babies need to grow up.
These places aren't your home.
If you don't like them don't go there.
I spent 30 years on the road travelling across the country, and yes I've seen them all.
When I went into a new city I usually asked my reps, or the flight crew for a recommendation.
If they had none, I went for a good name, also knowing it could be bad.
If it was I told corporate, and I didn't go back. If it was good I went back on my next trip.
I don't sit around and piss n moan about the situation. I deal with it and move on.
DJ Dec 6th 2008 12:52AM
Don't forget the nasty stuff on the bedspreads...ewwwwwwwwwwwwwwwwwwwwwwww
Devi Dec 29th 2008 9:48AM
I work in a hotel. Holiday Inn Express.
Bed Bugs do happen. We have a company that is trained on what to do. When a guest claims that there was a bug infestation in their room we call in our company. They find the bugs and using their expertise determine if the bugs were from the guest or the hotel itself. If the latter then the guest is reimbursed and often times gets other compensation. Then the room is pulled apart and by our state's standards is rid of the bugs.
We have toilet issues and water issues at our property. Both are due to our owner doing only what IHG requires and nothing more. We could eliminate both problems by spending money to have it repaired. Our owner has flat out told us this, he also explained he will not spend the money. We at the front desk handle all problems quickly and with a smile. We also sympathize with the guests without admitting our faults.
We have free parking and internet and always will. It is a T3 connection which is still pretty fast.
Our beds tend to be a little harder than some to secure longevity.
Our breakfast is free and includes both hot and cold items and all Holiday Inn Expresses will have the same set up so you will always know on your travels what is available.
No glasses all cups are throw aways. IHG wants all properties with HD channels in their area to supply it. Also one movie channel.
Free news paper. 24 hour fitness.
I like my property and I am comfortable in selling it. I also found the Hampton Inn's to be very comparable. Economy hotels tend to be some of the best.
I never suggest using hotels.com or the like. You will get the last picked rooms if you go for the "name your own price" rate. Or if you choose a room type you will almost always pay more than if you called the hotel direct.
Coupons will save you hundreds but don't expect any hotel to take them on event nights so check ahead!
I can vouch for Holiday Inn Express for their commitment to the guest and that their standards vary very little from property to property. I stay at Holiday Inn Expresses on my travels. No I don't always get employee rate. It's harder than you think to get for us which is my only gripe with IHG.