Click on a label to read posts from that part of the world.
10 things I hate about staying at a hotel

What can cost upwards of $250 per night, has poor climate control and a bad bed? Of course, I'm talking about the hotel. This home away from home has been my residence on the road for quite a decent chunk of my traveling life, but I honestly can't remember ever having spent a night in a hotel that beat the comfort of my own home.
It isn't all doom and gloom though, I really appreciate the hard work most of the hotel staff put into keeping me happy, and there is nothing like the sight of a familiar hotel chain name when you are far away from home in a country you have never been to.
No amount of pampering or luxury can seemingly replace the luxury of your own bedroom. So, here are the 10 things I hate the most about staying at a hotel:
The bed
They say there is no place like home. And nowhere is that more the case than in a hotel bed. I've slept in hundreds of hotels, and not once did I ever find a bed that made me feel at home. Sure, I've stumbled into my room drunk, and passed out in the bed, but that doesn't count.
I'm not sure whether it is because the mattress has been used by too many people, or just the subconscious thought of sleeping on poorly washed sheets.
The minibar
The minibar itself is a fine amenity. In the past I've been suckered into spending $6 for a diet coke, and did not care one bit. But the newfangled automated minibar with sensors really annoys me. Sometimes I just want to open the minibar to check out the assortment of beverages, and would love to do so without an evil computer instantly thinking I robbed the place of all their overpriced liquor. I'd also like to ask hotels to stop stocking the minibar with too many obscure products. Sometimes a guest just wants a damn Snickers bar, and is not in the mood for a $12 organic dried peach and carrot whey protein energy bar.
Internet connectivity
There is something strange going on in the world of hotel Internet connections. I can stay at a cheap and smelly Holiday Inn, and get free Internet access, but the $200/night Hilton still thinks it's cool to charge me $19.95 for 24 hours of online access. Apparently the minds in marketing have concluded that anyone who can afford an expensive hotel will be willing to spend even more.
Thankfully many hotels are allowing me to get online using my Boingo account, but Internet access is clearly still a major money maker for some places.
The worst offenders can be found in Europe, where it is perfectly normal to run into a hotel demanding $35 a night for access to the web. Not only is the price a major issue, I still run into hotels where the speed can only be described as "molasses crawling uphill in the winter".
The Bathroom

Note to hotel cleaning crews: clean my bathroom. I mean really, how hard is it to make sure all the mold and pubic hair is washed out of the shower before you declare my room "spotless"?
I can often tell how good a hotel is by taking a 5 second glance at their bathrooms. More often than not, a hotel will consider a bathroom "upgraded" by merely replacing the shower nozzle with a new model.
And while I am on the topic of the shower; water pressure is another of my pet peeves. Hotels seem incapable of providing the right water pressure. I either find a shower that can shoot the tiles off the wall, or one that barely has enough pressure to rinse me clean.
The TV
The hotel TV is supposed to entertain you. But when you are faced with nothing but a selection of local channels and the occasional 24 hour news source, it is hard to get in bed with the remote and relax.
Thankfully more and more hotels are upgrading to flat panel TV's and a wider assortment of channels, but many hotels still have a fugly wood grain TV with 9 channels of nothing, and a sticky remote.
There are still hotels out there where they offer Nintendo 64 games for a mere $19.95 a day. Even the most bored of kids won't be able to entertain themselves for long with one of those 11 year old consoles.
The alarm clock
There are 2 things I hate about the hotel alarm clock; it is often impossible to program and there is always someone who sets the alarm for 4:30 am in the hope that I forget to turn it off before going to bed.Thankfully I'm finding more and more hotels that upgraded their alarm clock to a more pleasant unit, and some have even started adding those nice iPod friendly alarm clock (just don't forget to bring your iPod home when you leave!).
The hotel restaurant
If I arrive at my hotel after a long flight, I'll often end up having to eat at the hotel restaurant at least once. Hotel restaurants are part of a global conspiracy to spread horrible food. Most of them have the same menu, with the same boring dishes.
It takes a lot of effort to make a burger taste bad, but the hotel restaurants have it down to an art. Of course, the only thing worse than a bad hotel restaurant, is having that same bad food delivered to your room for twice the price.
The thermostat
The hotel thermostat is evil. Inside the innocent looking device is a mind that is out to get you. You will never, ever manage to get the temperature in your room set to what you want. When you arrive, it'll be in the 80's. When you turn it down a little and leave, you'll get back to a room in the mid 40's. Just once, I wish a hotel would put a thermostat on the wall that does not force me to wake up every 4 hours to change its setting.
Sneaky hotel fees
Resort fee, energy recovery fee, towel fee, charitable contribution fee.
The list goes on and on, and each year hotels find new ways to add a couple of bucks to my bill. Of course, some of these fee's and taxes are imposed upon the hotel by the local government, but the hotels are not without blame here either. The worst offender I ran into, was an airport hotel in Europe where the additional fee's and taxes were more than the room rate.
The boutique hotel phenomenon
In the past, a hotel with tiny cramped rooms would be called a bad hotel. Nowadays it is called "a boutique hotel". The smaller the room, the more bohemian it apparently is. I've stayed in a $240/night hotel where there was not enough room to squeeze past the dresser and the bed. But these hotels justify their existence by adding mood lighting, dark wallpaper and filling the bar area with hip people.
Needless to say I am not a fan of the boutique hotel, but I'm man enough to admit that I might just not be hip enough to fit in.








Filed under: Hotels and Accommodations












Reader Comments (Page 1 of 4)
Zach Dec 3rd 2008 3:37PM
Great post--I'm with you on the Internet. There are some things you can do to improve your lot when staying in a hotel though. Here's a post I wrote for the old Gridskipper on the subject:
http://gridskipper.com/65523/a-guide-to-long-term-hotel-stays
Kimberly Jet Set Life Dec 3rd 2008 4:42PM
Great post- When I am reviewing hotels for my site I always check these categories. My pet peeve is the internet charges too! I stayed at a hotel this summer that was $600 and $15 per day for wi-fi. Nickle and diming is not the way to win repeat business!
I always try to let my viewers know what to expect, even from the best!
Great job:-)
Mark Dec 3rd 2008 4:00PM
Spot on!
To add a couple more... first, regarding the TV - my biggest pet peeve is hotels that install fancy new 50" flat panel LCDs in the room, then don't provide any high-definition channels, so all the programming looks like stretched out, pixelated crap.
And one that you didn't mention... the in-room safe. Half the time it's not big enough for my laptop (a 15" widescreen, which is pretty standard size these days). Usually it's not even bolted down to anything, so someone could grab the entire thing, take it with them, and break it open off site. And finally, several times, I've been unable to open the safe, and been given the "master" codes by the front desk. If they know the override codes and give them out to guests at will, that's not very secure, is it?
One positive thing... at least most places now have a power outlet or two on top of desk. I used to hate having to crawl under furniture or manhandle a dresser to find an outlet to plug in my laptop or phone to charge.
arex Dec 3rd 2008 8:26PM
Just twitted this:
@Gadling Your tweet reminded me of the worst US hotel I've ever stayed at: Super8 in Atlanta... Don't ask why: http://tinyurl.com/6ffpl5
Dave Dec 4th 2008 12:24AM
I agree, I too fly for a living, (in the air cargo side of the house.) And everything in the article is 100% true, however there is one thing that was not mentioned about the showers. And this seems to be mostly a European problem. That problem is where the temp of the water keeps changing back and forth from ice cold to being hot enough to melt steel. Nothing like having to do the hot water dance at 0200 am before getting ready to meet in the lobby with the rest of the crew.
Frank Dec 4th 2008 4:30AM
I have to agree with the tiny room issue ...
I once remember spending the night somewhere in the French countryside, in a hotel from a chain starting with "I" ... The hotel wasn't expensive, but that wasn't the only small thing.. The TV was something like 17'', the bed was for 2, but as small as possible. The pillows were smaller, the bathroom sink was 1/2 the size of what you'd expect. Even the tub, you would only be able to take a bath inside if you're 5ft or less...
And of course, the rest went with it: terrible breakfast, and it was located along the freeway.
While there was no restaurant there, there was one next door. The food wasn't quite edible, but, when you're hungry...
I also have memories of a very distinctive hotel in Lausanne, Switzerland. While it was definitely outdated, it was kind of interesting... From the colors and equipment, I'd date it 1979 (I was there last year). Pink carpet with black dots, pink walls, the radio was a fixed, brushed aluminium unit, with 3 preprogrammed stations ! Of, and I nearly forgot the "Made in USA" bottle opener attached to the bathroom's wall !
Nene Thomasy Dec 4th 2008 8:37PM
As a 38 year as a flight attendant I, too, have spent many nights in hotel rooms. My biggest gripe? Why oh why do hotels in the United States insist on tucking the blanket and the top sheet under the mattress. I have yet to find one that once I pulled out the blanket I didn't also pull out the bottom sheet. Somehow after a long day the thought of having to make my bed is frustrating.
DBowman Dec 5th 2008 11:13AM
I'm also a flight attendant, and my biggest peeve is that the "clean" glasses in your room, aren't really clean. They just wipe out the dirty glasses with the same dirty towel they use to wipe down the bathroom counter and toilet. I have seen this practice done in the U.S. and in Europe. I bring my own plastic glasses to use, and lysol wipes to wipe down the TV remote.
lisa Dec 5th 2008 11:09AM
the reason they are all tucked in is for looks trust me its all about looks not what is comphy for the guest.
Stacy Dec 4th 2008 9:38PM
The sheets are tucked under the mattress to make the bed look neater. The sheets and the comforters aren't supposed to have any creases in it. It is time consuming having to tuck all that in. After making so many beds a day the minutes can add up. The hotels also don't like any sheets and comforters hanging on the floor because if you trip over it ofcourse most people these days will want to sue.
Hebs Dec 5th 2008 12:04AM
The sheets are also tucked in for other reasons such as health department regulations. For example, the top sheet should be at least 12 in. from top of bed to the edge of the flat sheet. As someone else mentioned it is also done to be appealing and free of wrinkles,ect. Most times if its not done right people assume we havent changed their linens for that day.
Vatsal K. Naik Dec 5th 2008 6:35AM
Go to the Royal Inn Terre Haute, IN...Gr8 hotel...none of the probs you mentioned above...
R. C. Walters Dec 5th 2008 7:41AM
Get out of the pricey hotels when you can and try something like the Drury Inn in the U.S. when you can.
Gus Dec 5th 2008 8:06AM
I have to say that you are not 100% correct on many things you wrote. Your information may scare someone that is travelling for the first time or second but people like me who is going around the world since 1974 understands hotel problems. I have stayed in many different hotels in the World. from 5 stars to 1 star and have experienced great sleeping nights and enjoyed the restaurant food. I have stayed in hotels like the Hilton family or Sheraton but also had a great time at some Holiday Inns. I will never stay in hotels less then 3 stars unless there is an emergency. Yes, there are those little problems with the air conditioner or heat but not all the time. I may have experienced problems 3% of the time since 1974. I do have to say that in many hotels restaurants the food was much better then the local restaurant. Food quality and presentation depends on where you are. I do agree with you on why they still charge for internet service.
LilSilkPro1@aol.com Dec 5th 2008 2:04PM
It is 'than' not 'then'.
Gary Alexandre Dec 5th 2008 8:05AM
Give Hilton or Hampton a try, I have always enjoyed my stay there, good beds too !!
karen Dec 5th 2008 8:07AM
What babies!!!!
bob Dec 5th 2008 8:32AM
my complaint is the showers. they usually have a mixing valve faucet that is hard to figure out how it even works. very few have a grab bar & the shower floor is very slippery. also, most do not have a soap dish, except down low for those that take a bath.
Harold Dec 5th 2008 9:37AM
What a great post! I know exactly what you mean with some of the motel/hotel charges.
One that I frequent a lot during the summer for car/truck shows told me this year that the rates are going to go up next year "due to the rising gas prices!" ??? I looked at them and asked: Why, are you going to be moving the motel around town every day? We leave in the morning and have to figure out where the motel will be when we return?
The internet also sucked, and wow, look at that! There is a weed growing out of the shower drain! Maybe its a new inside shade kind of thing!
Dr. Dec 5th 2008 8:43AM
Yes, I agree with all of your assessments. I have traveled from the great ole' USA to South Africa & I have to say there is no place like home. Like Mark, I am appreciative for the staff and such, but my first night in a $600/night hotel in Savannah, GA (Westin Spa & Resort) I walked in disappointed without even seeing the spa. I am an absolute neat freak and needless to say I was again disappointed. The bed did not have its sheets tucked under the mattress. The room was done in all white needless to say there was a great deal of discoloration on the duvet, sheets and bed itself and it was supposed to have been newly renovated. The resort, internet fees were exorbitant and then actually "getting to" the internet was another problem within itself. The cleaning staff (even though I tipped well) did not take out old glasses and place with new, they just wiped them off and as I saw on TV, this is a NO-NO! Some used the same rag as they washed down the tub and toilet. The only thing that I could say about this overpriced visit to Savannah that was even remotely worth it was the view of the huge barges passing by the window. Other than that, I felt gouged. Since I have seen so many of those shows on "Nightline" about creeply crawlies even in the upscale hotels, I check the sheets out first thing, but I still sleep with the covers pulled back with my own blanket from home. People may think this is overkill, but I work in a hospital where over 2/3 of the staff were infected with bugs which were attributed to a gentlemen staying at a hotel and bringining them in through the X-ray dept and it took literally 1 month to rid the place of them. Even though I love to travel, I try to stay with someone I know or a place that someone has checked out for me wayyyyyyyy in advance now. I am too old to be shocked to death by pubic hair and other issues such as rotten smells seeping around the door from the other attached room. I am glad I saw this post because I have been disgusted with these issues for at least 15+ years and needed to vent. Good post & responses from all of you. Eisenbahn MD