Click on a label to read posts from that part of the world.
So how well do these digital boarding passes work?
Digital boarding passes in this eco-friendly, high-tech world are the next new big thing among the big airlines. Continental, American and Northwest are rolling out service to airports all over the country, and if you haven't got a kiosk at your local airport, there is probably one on the way.In concept, the system is pretty simple. When you check in online, instead of printing off your boarding pass you're given the option to receive it digitally onto your phone or PDA. In addition to saving paper, the big advantage is that those on the go without a printer can just flash the barcode (it's actually a matrix code) at security and at the gate then not have to worry about the slip of paper.
In actuality, the system still needs some time to get going – or rather, the airport employees still need some time to adapt.
This past Friday on the way to New York's LaGuardia airport I was given the chance to try out a digital boarding pass on my iPhone. After the jump I'll tell you how it went.
From my desktop terminal at work, getting the boarding pass was easy. I went through the normal online check in procedure and instead of clicking "Check in and print boarding pass" I selected the e-boarding pass option and hit continue. The software then asked me for my carrier (AT&T), device (iPhone) and mobile phone number, digested them and sent me a text (SMS) message containing an online link to the pass. Opening that page with Safari gave me a one-page boarding pass with the QR code and gate information which I took my merry way to the airport.
Walking up to the security checkpoint at McNamara terminal, I cheerfully greeted the TSA agent with my iPhone and driver's license extended.
"Oh.... one of those," she said. The agent reached in front of her to a device just smaller than a breadbox, flipped a switch on the back of it and a red light illuminated at the top. Gesturing to me, I flipped my phone face down on to the window and let it sit. Nothing happened. Gently I waved the phone back and forth."Stop that," she scolded me, and asked me if my backlight was on. As she poked at the machine a bit I turned the phone back to me and zoomed in on the QR code. Then I flipped it back over to the red light and it immediately accepted it. The agent silently gave my ID back and ushered me into the security line, where after a brief wait I found myself pushing my belongings through the X-ray. But what to do with the boarding pass that I was supposed to show the metal-detector wielding agent?
I waved my phone at him as my belongings were swallowed by the monster.
"Put it anywhere, just don't keep it on your body."
"It's got my boarding pass," I muttered, probably too quietly.
"Put it anywhere, just don't keep it on your body."
Okay. I tossed it in the vanishing bin and walked through the X-ray.
"Boarding pass?"
I told him it was on my phone and shrugged. The agent visibly rolled his eyes and paused.
"I'll.... just need to pat you down." He felt the pockets of my sweater and my jeans, turned me around and patted my lower back. Then he sent me on my way, ushering for the next passenger to pass under the magnetic arch.
Since I was a little late for my flight, I reached the gate only twenty minutes before departure. By that time the boarding zone was nearly empty and the gate agent was attending to a few stragglers. Walking up to the gate I showed her my iPhone with the QR code still zoomed in. She didn't bat an eye, gestured to another red light and I flipped my iPhone over the top of it. The machine blipped happily, like a child who has just eaten a grilled cheese sandwich, and passed into the jetbridge, one sheaf of paper saved.
In summary, the system is works fairly well and I can see it being fairly useful some day when I'm in a hurry on the way to the airport. The small drawbacks I can foresee, which largely have to do with phone battery life, can be planned around, and in the worst scenario you can always get a paper copy. Once the TSA and airline staff are all up to speed on procedure, I think that the technology will really gain traction.












Reader Comments (Page 1 of 1)
Matthew Firestone Nov 26th 2008 7:28PM
Hey Grant,
Cool post - actually, Japan has been using this exact same system for more than 5+ years now. It's really popular in advertising because you can use your phone to scan the code and learn about a new product or record the website and other retail information. You also see these codes at bus stops, which are used to ping the server and figure out when your bus will arrive. It's very, very cool technology, so hopefully it'll catch on in the States.
Anyway, happy turkey day, and safe travels.
-Matt 'Big in Japan' Firestone
Andy Fuchs Nov 28th 2008 5:59AM
I'm travelling with my iPhone boarding pass (mostly Lufthansa) since quite some time all over Europe and it's great! No more paper to forget and more and more airlines enter the game...
I love it
Firtch Nov 28th 2008 7:54AM
I just did this with Contenenal Airlines with a layover each way Seattle-Austin on my T-Mobile G1. I also got the "oh, one of these" but mostly it confused the living holy heck out of TSA. Going through the metal detector:
"Please have your boarding passes out!"
"Mine's on my phone!"
"uhhhhhhhhhhhhhh... here, pass it over the top of this plexiglass.. ok, now let me go get the scanning gun"
(people behind me grumble as he fools with it)
None of them know you had to scan the whole 2d barcode, I had to show them they couldn't just hold it still. And then when they tried to hold it still, they just showed me the screen that said it couldn't be read and shrugged, "Sorry!" until I just started showing them how to use it before they even asked. Theirs had like a green scanner, and I was able to keep the backlight on. I also left it in the upper corner of the screen without zooming in.
I was suprised the gate agents didn't know it had to be moved across the green scanner either. I did it for them.
I won't be doing this again until after enough rolled-eying TSAs and audible-sighing passengers test it out for me.
Dave Nov 28th 2008 1:51PM
I had a similar experience a few months back on an Air Canada flt from Vancouver. I was thrilled when I was offered the option to get an e-boarding pass. That thrill wore off at each point in the check-in/security/boarding process as I got the "what's that" question or the above mentioned eye-roll. At one point they passed my phone around between 3 or 4 staff and supervisors trying to figure out what to do with it.
Interesting to note, I haven't been able to try this option since. Seems AC is not offering it any more.
John MacR Nov 28th 2008 4:56PM
Used this a couple of months ago on AC with my Blackberry 8830. Similar experience with airline and security staff, but they did take it after some talking among themselves. That problem might go away.
One problem that might not - the laser scanner at the gate would not see the barcode, perhaps due to reflections of the screen. They had to type in the code by hand.
I went back to paper.
Alex Shore Dec 1st 2008 7:35AM
I used my iPhone to checkin at LAX recently. The security people had a system down, although I'm not sure how well it works when things get chaotic at the security area. The person checking the boarding pass and ID saw that I had my boarding pass on the phone and yelled over to one of the guys at the metal dectectors: "This guy is clear!". Then I had to make sure I ended up at the right line where the person had yelled over to. When I got to the gate, the only potential problem I saw was that the iPhone screen was switching between portrait and landscape mode when the gate agent moved the phone around to scan it, and in landscape mode it cuts off the bar code image. Anyways it ended up scanning fine.
Alex Shore
www.tripchill.com
Dean Collins Jan 16th 2009 3:40PM
good to see some real world uses of QR codes.
If you want to see places you can implement QR codes for you own business (or personal use) check out www.Conation.net/QR for a 60 sec dummies overview.
Cheers,
Dean