Gadling

The word 'angry' has many conotations of use and meaning. Reading the exchange & circumstances between the customer and the ticket attendant I see it (angry) as more like 'upset'. Angry does not mean that a person will be disruptive or combative, it usually means the person is upset and ticked off about the incident - and will do nothing beyond being 'angry' inside. I believe the airlines have gone too far in this case. It's much like the time (years ago in the news) when two girls were arrested because they were overheard by another passenger saying the word 'bomb'. They were talking about a movie one of them saw and she told her friend, "It was a bomb!", meaning it was a great movie. While it is understandable for the airline to be concerned and have security investigate, it was unreasonable to arrest them and ban them from future flights all because of one word in their many words of their conversation was taken out of context.