Click on a label to read posts from that part of the world.
Galley Gossip: Flight attendant pet peeve #5 - You're still here?
I'm wearing the blue polyester dress, you know the one, and I'm standing two rows behind you, an arm draped over a seat, a hand gripping the plastic handle of my Travelpro bag. When the lights are turned to bright, I turn around and look at my coworker, and without uttering a word, our eyes say everything that can possibly be said.
Finally you step into the aisle, look at me, and then smile, so I smile at you, and while I'm smiling I watch you dig around inside three different seat back pockets.
"Thanks for a nice flight," says a voice over the PA, and just like that the voice is gone, along with the rest of the passengers, and crew. It's just me, my coworker, and you.
When it comes to the deplaning process, there are three types of passengers...
THE ME FIRST PASSENGER: Jumps out of the seat before the seat belt sign has been turned off. If there are other me first passengers standing in the aisle, they will push each other out of the way in order to be the first me first passenger off of the airplane. Don't you know the first one on should always be the first one off, even when he's sitting in business, not first.
THE NORMAL PASSENGER: Waits patiently in the seat until the passengers sitting a few rows ahead stand. At this point the normal passenger gathers their belongings, and when the time comes, steps into the aisle, grabs the suitcase out of the bin, and begins to walk to the front of the airplane, not once breaking the rhythmic deplaning flow. Thankfully most passengers are normal passengers - when it comes to getting off the airplane.
THE I'VE GOT ALL DAY (AND NIGHT) PASSENGER - I do hope this is not you. Granted, you are very nice, and quite polite, a dream passenger really, and I did have a wonderful time talking to you in the galley, but the time has come to say goodbye, so buh-bye. Adios time. Look, it's not forever, we can do this again, but at another time, on a different flight. So go, please, now! No offense, don't mean to be rude, but the layover is short!
Again I turn around and look at my fellow coworker who is looking at her watch. "Nine hours and twenty minutes," she mumbles, shaking her head.
Remember, this nine hour and twenty minute layover includes the hour I will get ready for work in the morning, as well as the twenty minutes I need to take the hotel van back to the airport and make my way through security. Which means the layover is more like eight hours. Don't forget that eight hours includes the ten minute van ride to the hotel tonight, as well as the amount of time it will take the van to get to the airport in order to take us to the hotel, not to mention the time it takes to check-in once we're at the hotel, after we get in line behind you. Which means that eight hour layover is starting to look more like seven. If you leave now.
While I continue to stand there, waiting, still waiting, I'm wondering why you are just now reaching for your luggage in the overhead bin, and why little Johnny does not have his shoes on, and why your wife or husband or whoever it is you are traveling with is now on all fours looking under the seat, not your group of seats, but three rows ahead, and why oh why are you now standing on the armrest to get a better look into that empty overhead bin?
"I think we've got it all," you say, but before I can breath a sigh of relief, you place your suitcase on the ground and unzip your rollaboard. "You don't have to wait on us, because we'll probably be a few more minutes here."
I'd leave if I could, but I can't, so I don't, which is why I'm still standing there, one arm still draped over the seat, a hand still gripping, gripping, gripping the plastic handle of my Travelpro, as a swarm of cabin cleaners make their way to the back of the airplane. That's when I think I hear, "Mind if I use the bathroom?"
"Oh...umm...sure." I struggle to move my wheelie bag sideways so you can get by, and as you pass me by, I find myself wondering why? Why here? There's a much cleaner bathroom in the terminal. Why now? The flight was five and a half hours long. Why me? Don't answer that!
Okay, here's what I don't get. You came to the airport at least an hour before departure, waited in line at security, and then found a place to pick up a few snacks where you had to wait in line to pay, before heading over to the gate area to wait your turn to board. Once on the aircraft, you waited to takeoff, and after we finally took off, a few minutes late, you found yourself waiting for a drink. After enjoying your adult beverage of choice, you spent a very long time waiting to land, and while you waited five hours for this bird to touch ground, you may have found yourself waiting in line to use the lavatory. Eventually we land and you wait your turn to deplane, very patiently, a little too patiently. You've finally gotten your things in order, and little Johnny is wearing his shoes, and your wife or husband or whoever it is you are traveling with is no longer crawling around on the floor, so what, exactly, are you waiting for now?
You sling a heavy bag over your shoulder. "I think we're ready."
I smile, and this smile is for real, and together we walk to the front of the aircraft. At least I think we're walking to the front of the aircraft, because you stop, turn around, and look at me. "Mind if I double check one more time to make sure I have everything?"
"Oh...umm...sure, go ahead," I say, struggling once more to move my wheelie bag sideways, and as you pass me by, I find myself wondering why?
CHECK OUT THE OTHER PET PEEVES...
- Flight attendant pet peeve #1: Answer please!
- Flight attendant pet peeve #2: Back to your seat, please!
- Flight attendant pet peeve #3: You want me to do what?
- Flight attendant pet peeve #4: Turn around, look that way!
Filed under: Galley Gossip









Reader Comments (Page 1 of 1)
Bill Oct 23rd 2008 11:25AM
You may be certain that this family has not arrived, on time, for any appointment, in many years. Idiots are everywhere.
Dean Oct 23rd 2008 12:15PM
Heather - thanks for your insight into the world of the flight attendant. I always look forward to your articles here. While I know you don't like the people who hold you up at the end of the flight, I hope you don't have anything against travelers like myself who just wait until the plane is almost empty, to get up, and deplane. At least when I decide to get up, I have everything ready, and will be out of your way as quickly as possible.
Heather Poole Oct 24th 2008 1:27AM
Dean,
You sound like the perfect passenger, not too pushy, and not too slow. :) I'm glad you're enjoying my posts and your comment has made my day. Usually I tend to lay low after a Pet Peeve Post, as people have a tendency to get very angry (it's just a pet peeve, that's all!) so I do appreciate what you have to say, especially today!
Frank Oct 23rd 2008 7:16PM
LOL, Heather. You have such a GOOD insight into the job and totally understand the "social behavior" we interact with on a daily basis.
Like, the RINGER. You know the one. ...it's Row 20...you walk up the aisle and locate the row and ask, "Someone need help?" PILLOW is blurted out. Nothing else. You locate a pillow, they grab it out of your hand. No thank you. And, you head back to the galley. ....is it?...yep! Row 20. "I NEED a bottle of water!" Yet, you explain company policy is glass only, they sigh. 30 minutes later...............
....you dont even have to visually check down the aisle. You head right for Row 20......and this time they get raised eyebrows.
Heather Poole Oct 24th 2008 1:33AM
Frank - good to hear from you again! BTW, I need to pass off your last tip to another Gadling writer - good stuff! THE RINGER (LOL), yes, the ringer is very annoying, and will be an upcoming pet peeve! :)
DJ Oct 24th 2008 1:48AM
Is there anyone on your flights that you like, are you always so disgruntled with your job? Would be nice to see you hear without complaining. You should have chosen a different career. Those passengers are paying your salary
anonymous Oct 30th 2008 10:12AM
DJ I don't see Heather complaining about her job.I see the exact opposite:someone who clearly loves what she is doing and makes light of those not so easy situations.By the way Heather I enjoy your blog.I am also a flight attendant(very junior a little under a year) and I look forward to reading it especially after a long flight and the layover is intended only for rest.I have sent quite a few of my coworkers the link and they too are enjoying what your work. HAPPY FLYING!!
:-)
Brian Nov 24th 2008 12:31AM
Ms. Poole has a very good attitude all through her weblog. She's a well-balanced, level-headed, even-handed customer-service and safety professional and writer. In short, she sounds very patient to me in all the weblog posts that I've read.
Paying an airline for a fare doesn't entitle one to be an inconsiderate nincompoop.
Heather Poole Oct 24th 2008 1:55AM
Oh DJ DJ DJ- I like passengers, and I actually keep in contact with a few I've met on my flights. But how can I write a pet peeve about a wonderful passenger and flight? It wouldn't be a pet peeve, now would it? BTW, it's JUST a pet peeve, that's it! Everyone has them, regardless of the job, even when you work a job you love, and you know I love my job because I say it all the time!
Frank Oct 25th 2008 12:07PM
DJ
........the girl definitely loves her job. Trust me, she lives on the West Coast, but she's based in the East and computes....groan. And, she has an infant. My gawd, you can only imagine that lifestyle and how she makes it work. And she writes this column too!
Hats off to Heather,
frank
Heather Poole Oct 25th 2008 1:31PM
Thanks Frank! I couldn't have put it better.
Frank Oct 25th 2008 7:59PM
Pet Peeves exist, but we build so many more beautiful memories and in this case, meet beautiful people doing our job:
READ ON............all F/A's can relate to this one!
Lunches
I put my carry-on in the luggage compartment and sat down in my assigned seat. It was going to be a long flight. 'I'm glad I have a good book to read. Perhaps I will get a short nap,' I thought.
Just before take-off, a line of soldiers came down the aisle and filled all the vacant seats, totally surrounding me.
I decided to start a conversation. 'Where are you headed?' I asked the soldier seated nearest to me.
'Chicago - to Great Lakes Base. We'll be there for two weeks for special training, and then we're being deployed to Iraq '
After flying for about an hour, an announcement was made that sack lunches were available for five dollars. It would be several hours before we reached Chicago, and I quickly decided a lunch would help pass the time. As I reached for my wallet, I overheard soldier ask his buddy if he planned to buy lunch.
No, that seems like a lot of money for just a sack lunch. Probably wouldn't be worth five bucks. I'll wait till we get to Chicago ' His friend agreed.I looked around at the other soldiers. None were buying lunch. I walked to the back of the plane and handed the flight attendant a fifty dollar bill. 'Take a lunch to all those soldiers.'
She grabbed my arms and squeezed tightly. Her eyes wet with tears, she thanked me. 'My son was a soldier in Iraq; it's almost like you are doing it for him.' Picking up ten sacks, she headed up the aisle to where the soldiers were seated. She stopped at my seat and asked, 'Which do you like best - beef or chicken?'
'Chicken,' I replied, wondering why she asked. She turned and went to the front of plane, returning a minute later with a dinner plate from first class. 'This is your thanks.'
After we finished eating, I went again to the back of the plane, heading for the rest room. A man stopped me. 'I saw what you did. I want to be part of it. Here, take this.' He handed me twenty-five dollars. Soon after I returned to my seat, I saw the Flight Captain coming down the aisle, looking at the aisle numbers as he walked, I hoped he was not looking for me, but noticed he was looking at the numbers only on my side of the plane. When he got to my row he stopped, smiled, held out his hand, and said, 'I want to shake your hand.' Quickly unfastening my seat belt I stood and took the Captain's hand. With a booming voice he said, 'I was a soldier and I was a military pilot. Once, someone bought me a lunch. It was an act of kindness I never forgot.' I was embarrassed when applause was heard from all of the passengers.
Later I walked to the front of the plane so I could stretch my legs. A man who was seated about six rows in front of me reached out his hand, wanting to shake mine. He left another twenty-five dollars in my palm.
When we landed in Chicago I gathered my belongings and started to deplane. Waiting just inside the airplane door was a man who stopped me, put something in my shirt pocket, turned, and walked away without saying a word. Another twenty-five dollars! Upon entering the terminal, I saw the soldiers gathering for their trip to the base. I walked over to them and handed them seventy-five dollars. 'It will take you some time to reach the base. It will be about time for a sandwich. God Bless You.'
Ten young men left that flight feeling the love and respect of their fellow travelers.
As I walked briskly to my car, I whispered a prayer for their safe return. These soldiers were giving their all for our country. I could only give them a couple of meals. It seemed so little...
A veteran is someone who, at one point in his life wrote a blank check made payable to 'The United States of America ' for an amount of 'up to and including my life.'
That is Honor, and there are way too many people in this country who no longer under-stand it.''
Heather Poole Oct 25th 2008 1:31PM
I love the song, Bob. But I have to say that my favorite is still Lay Across Your Jumpseat, Heather, & Pilot Lap Dance. Where can I get a CD? When and where are you performing next?
A Somebody Oct 27th 2008 11:39AM
Frank - You ROCK!!! While neither my husband nor myself is in the military, I do come from a military family. We are very aware of what a sacrafice these men and women make and are so grateful to them all. My daughter always says "hi" or "thank you" when she sees a soldier in uniform. The soldiers make a difference in our lives by protecting us, but it is civilians like you, Frank, that make a huge difference in the lives and morale of the soldiers!! Thank you!
Bob the semi-talented singing pilot Oct 28th 2008 7:06PM
Heather,
Whenever you have a straggler, just sing this following song over the PA:
[to the tune of "If you leave me now" by Chicago]
--------------------------------------------------
If you leave the plane now
On my layover I might get some sleep
Ooh ooh ooooh ooh oh, baby please just go
Ooh ooh ooooh ooh oh, we don't want you to stay
If you leave the plane now
That's the most important part for me
Ooh ooh ooooh ooh oh, baby please just go
Ooh ooh ooooh ooh oh, we don't want you to stay
You've flown so far just leave this plane behind
How can you really want to stay
Just gather up your crap, why did you make it hard to find
It's time for you to go away
When tomorrow comes, we'll both regret my bad mood from not being awake
If you leave the plane now
That will be the favorite part for me
Ooh ooh ooooh ooh oh, baby please just go
Ooh ooh ooooh ooh oh, girl, don't stay by my side
Oh baby, please just go...
Oh mama, just go home and get some loving...
You've flow too far, don't stay behind...
--------------------------------------------------
- Bob, the badly singing pilot
http://www.myspace.com/maddoggydog777
.
kenc29 Oct 29th 2008 2:16PM
You get in line behind us at the hotel?!? Really? I've never seen that.
Do you see us complaining when you stroll right thru TSA? Do you see us complaining when you put your wheelie in the suit bin, crushing all the suits? Do you see us complaining when you put your wheelies in the best spots behind the first-class or business class seats and the bulkhead?
Traytable Nov 6th 2008 10:54AM
KenC... more often than not, those 'best spots behind the first-class...seats and the bulkhead' are designated for crew stowage.
Suits are stowed as a courtesy after crew luggage is stowed- crew don't really have the option to check luggage as you do, due to transiting different aircraft therefore their luggage must stay in the cabin.
One of the very few 'perks' of he job left, and only because we don't want to be late for the next planeload of passengers waiting for us.