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Plane Answers: Customs, hurricanes and those annoying 'dings.'
Welcome to Gadling's feature, Plane Answers, where our resident airline pilot, Kent Wien, answers your questions about everything from takeoff to touchdown and beyond. Have a question of your own? Ask away!Michael asks:
How are customs and immigration inspections handled for air crew? Is there a separate set of rules, since you won't (usually) be staying for long. And if you do vacation perhaps, then what?
Some countries require a work visa for crew members, since part of the job involves working in their country.
There are usually separate lines for crew members, but other than that, there aren't many differences during the customs inspection. There may be more restrictions for tax free imports for crew members than someone vacationing.
And when a crew member goes on vacation, they're just like everyone else.
Guillermo asked:
On flights between North and South America, how are your flight plans affected by the presence of a hurricane in the Caribbean or Gulf? Do you fly over or around them?
This has been a difficult week to fly on the east coast of the U.S. and the Caribbean. Flights are dispatched only if they can avoid these hurricanes. Occasionally, deviations that add hundreds of miles to a flight plan may be necessary since we can't fly over the tops of these storms safely.
I was flying to the Caribbean during Ike and Hanna and we were able to navigate well around both storms and enjoyed a rather smooth ride each time. My next Cockpit Chronicles entry will detail the path that we took around both Hanna and Ike complete with radar views and of course, pictures.

Michelle 'chimes' in:
The "dings" that go off over the cabin speakers on take off, landing, and during the flight - what do they mean? - I know that most people probably associate them with the seat belt sign or the electronic devices sign.
But on my last flight I really paid attention to them. It seems like they ding at certain altitudes maybe? I noticed that a little while after takeoff while we were still climbing the ding went off, but nothing really happened. The attendants were still in their jump seats and it wasn't time for everyone to pull out their iPods yet.
This is just one other thing that knowing might help calm my nerves on each flight.
I've had a couple of people ask this question this week. These 'dings' fall into five different categories at my airline. I can't speak to the procedures elsewhere, but I'm sure they're similar.
- During the FAA required sterile cockpit period, any calls from the flight attendant can only pertain to a safety issue. This prevents distractions while we're flying the departure or on the approach to land. So the moment the airplane has climbed above 10,000 feet, or descended below 10,000 feet, the no smoking sign is cycled to mark the end or beginning of the sterile period.
- Anytime the pilots turn on or off the fasten seatbelt sign or the no smoking sign.
- Anytime a passenger presses the fight attendant call button.
- Anytime a flight attendant or pilot calls on the interphone to another flight attendant in the front, mid or aft cabin, you'll hear a double-ding.
- Finally, a repetitive ding signifies that someone is smoking in the lavatory. Don't panic though–I've been on two airplanes where this repetitive ding was just a problem with the system that could only be reset on the ground, making for a rather annoying few hours for passengers.
I had the opportunity to discuss this with two of the people at Boeing who were responsible for these alerts while I was sitting next to them while deadheading from Miami to Dallas one day.
When I complained about the single type of 'ding' for so many different types of events, they said they had studies that showed that people can differentiate between 6 or 7 different types of sounds.
They also pointed out that a message pops up on the EICAS (one of the front displays) when the ding comes on to let us know what the alert is. That's only true on 30% of our 757/767's. The older versions don't have that text alert to supplement the dings.
Lately, we've had a couple of random airplanes that ding every time an ATIS (the airport weather) is printed up, even though we asked for this print out seconds earlier.
Boeing tends to get the cockpit and systems design elements right 99% of the time, but there are still some annoyances that pop up after we operate these airplanes for five, ten or even twenty years.
I guess there's always hope that they'll fix this issue on the 787. And maybe they'll come up with a method to reduce the cabin dings as well.
Do you have a question about something related to the pointy end of an airplane? Ask Kent and maybe he'll use it for next Friday's Plane Answers feature.
Filed under: Plane Answers








Reader Comments (Page 1 of 2)
Neil Sep 12th 2008 2:15PM
Interesting questions and answers there! That picture of the radar view is pretty impressive!
Michelle Sep 15th 2008 5:38PM
Thanks Kent! So I was partly right about the altitude part, but I had no idea there were so many reasons why the "ding" would go off. Now I know, so next time we fly I can think of some new questions for you :) Knowing about how you deal with big storms is interesting as well. Another notch in my plane knowledge belt!
Tom Sep 13th 2008 3:08PM
The "Ding" sound you hear means someone left the door open .
charlie Sep 13th 2008 4:00PM
left the door open???????? I always thought it meant either someone left the window open or it was time for the flight attendant to bring the flight crew their martini's
DarkBass Sep 13th 2008 3:30PM
Ding!
CAPTAIN QUAGMIRE Sep 13th 2008 3:38PM
it means ALL AVAILABLE STEWARDESS' REPORT TO CABIN "GITTY GITTY"
Chuck Sep 13th 2008 4:06PM
The DING!! means the person in the Bathroom should sparay some air sanitizing spray.
DJ Sep 13th 2008 4:33PM
LOL....you mean 'giggity'.....? :-P
DJ
JED BOYLE Sep 13th 2008 4:08PM
This is an interesting piece of useless information
Angiebaby Sep 13th 2008 4:55PM
And ding-ding DURING the flight means, "Ding, ding... Your time is up! Ahh haa ha!
Jim Sep 13th 2008 4:59PM
That is funny well said
Angiebaby Sep 13th 2008 5:00PM
Hey, I just thought of something! If the pilot trips the signal and makes the ding-ding bell go off through out the entire flight, and the flight attendants sell headseats for, oh, a conservative $50 bucks a pop (conservative per airline standards) the airline would have another way to wheedle a few bucks from us!
mimitod1 Sep 13th 2008 5:48PM
Listen Mr. Arrogant,
The only reason a sane Flight Attendant calls the cockpit is in an emergency!!!!!!!!!!!!!!! Get a grip on that ego, huh!!!!!!!!!!!!!!
lee Sep 13th 2008 6:06PM
some airlines are different, especially for emergency signals- some chime for a notice of immenent landing, some don't.
Usually, this is what they mean-
1. fasten seatbelt no smoking on/off
2. below 10,000, sterile cockpit / above 10,000, open cockpit
3. F/A to F/A, cockpit to cabin
4. THREE CHIMES- Capt. to Lead F/A emergency
5.SIX CHIMES- brace for impact
rsm Sep 13th 2008 7:13PM
i have 2 and a half decades flying , and this is not the first time your blog misrepresents to the general public the long legacy of those of us who have dedicated our careers . first of all , all the "dings" are of no one's business that does not need to know . . . does 9/11 mean anything to you ? and 9/11 is not finished . . . do your homework . . .
AB Sep 13th 2008 7:38PM
Glorified bus drivers. Flying an airplane is a learned skill. That is all. Knowledge that any one can attain and training with a test. That is all. Pilots should never forget where they come from and know that they are nothing special.
ROWENA Sep 13th 2008 7:53PM
AB, YOU MIGHT THINK THEY ARE GLORIFIED BUS DRIVERS, BUT THE TRAINING IS PRETTY EXPENSIVE. I DO NOT SEE A BUS DRIVER TAKE THE RISKS THESE PILOTS TAKE. I THINK YOU ARE A FRUSTRATED PILOT.
Alan Sep 13th 2008 7:56PM
I always thought it was the beginning of "Ding Dong The Witch Is Dead".
Mikel Sep 13th 2008 8:07PM
A "DING" on my computer lets me know that Southwest Airlines has some special fares! A good way to save $$$.
Annonymous Sep 13th 2008 10:09PM
Ding....fries are done....ahahahahhaha