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Galley Gossip: That Day - 9/11 (plus a chance to win the book Reclaiming The Sky)

That day, September 11, 2001, was the day I landed in Zurich, Switzerland for a week long vacation with my mother who is also a flight attendant based in New York. That morning, the morning we sat on a strange bed in a hotel room far away from home, our eyes glued to the television, we watched in horror as it happened, as an airplane, one of our airplanes, carrying our fellow crew members, along with our passengers, crashed into the World Trade Center. Like you, we were stunned, and scared, and could not believe what we had just seen so far far away from home. Little did we know our lives had changed forever.
"Don't even bother going to the airport until the 21st," said an airline representative over the phone after I told her we were airline employees trying to use our flight passes to get out of Switzerland on a flight, any flight, to the United States.
"How much to purchase a ticket?" I asked.
"Let me see....the only seat available is on the 28th, in coach, and that costs..." I could hear her fingers clickity click click clicking, working their magic. I held my breath. "$8,000," she finally said.
"Just keep going to the airport," said a Delta Captain laying over at our hotel. We were in the lobby waiting to check in - again, when he spotted the red CREW bag tag wrapped around my suitcase. "We were able to get a few standbys out the other day."
So that's what we did, my mother and I, we woke up early each morning, checked out of the hotel, walked to the train station in a daze, our bags rolling behind us, where we boarded a train in the dark to go to the airport. Hours were spent waiting to get on one of two flights, the only two flights going to the United States. All other flights had been canceled. One flight departed early in the morning and another left later in the evening and we were number 800-and-something on the standby list. Yet we continued to go to the airport and wait it out every single day, just like thousands of other people desperate to get home to family and friends.
Eventually some passengers did leave. By car. A couple of them decided to drive to other airports in neighboring countries. A few days later they returned. My mother and I still sat waiting, waiting, waiting in the terminal with little hope of getting out any time soon.
When we did finally make it back to the United States, I found myself in Texas, where my parents live, and that's where I decided to stay until October. The route I'd flown for two years straight, New York - Vancouver, had been wiped off my schedule the entire month of September - never to return again. Which left me with a little time off that many of my colleagues were not fortunate enough to experience. I was lucky and I knew it.
The most vivid memory I have of that time, my time in Texas, took place in a popular oyster bar. There I was catching up with an old college friend I had actually run into at the Chicago airport the day I flew to Zurich. He had been on his way to Japan. We sat at a small table discussing what had happened, and the days that followed, while the people around us ate and drank and laughed, having a grand ole time, as if nothing had happened, while a television above the bar rolled footage of the recovery process going on in New York, my crew base since 1995.
Eventually I did go back to work, back to New York, less than a month after that day in September. I'll never forget the smell, as it lingered in the air, strange and unexplainable, for months. And whenever I'd return to my crash-pad in Queens after a flight, I'd step out of the car and onto the curb, only to be greeted by stacked cardboard moving boxes. Japan, several boxes were labeled one particular afternoon. Most likely belonging to the opera singer living at the end of my hall, because shortly after that, the hallway became eerily quiet. (I still miss her beautiful voice.) As people left New York in droves, and the odd smell refused to dissipate, my colleagues continued to go to work, back to the airport, back on the airplane, back to where it all started on that day in September.
"Remember the soot on our windows in the apartment when we got back to New York?" my mother said after I read the first part of this post to her over the phone. "And the memorials set up for our coworkers in Opera
tions?"
As my mother reminded me of all I could not remember, of what I did not want to remember, a chill went down my spine. What I do remember was flying into New York, the airplane low over the city, the passengers glued to the windows as they looked out to where the Trade Center had been, a dark hole on the ground that continued to smolder for far too long.
"I often wondered if the pilots were tipping the wing of the airplane in the direction of where the Trade Center had been in respect to what had happened," my mother said.
On the jump-seat I sat on my first trip back, minutes after takeoff, when the flight attendant sitting beside me asked, "What are you going to do if something happens?"
"What do you mean?" I asked, knowing full well what he meant. It's just I didn't, at the time, have a plan. I mean I had a few ideas of what I could do, but I didn't know exactly what I would do, if, in fact, it came to that. God how many times did I pray sitting on that jump-seat after takeoff that it would not come to that!
"Here's what I'm going to do," said the flight attendant as he motioned to the insert of soda sitting on the linoleum floor beside his jump-seat. He grabbed a can of Pepsi and made quick and aggressive throwing motions. "Bam! Bam! Bam!"
Soon after that, every flight attendant I met had some sort of plan, each plan more original and ingenious than the next. My weapon of choice, a can of soda inside a long sock that I would swing if anyone tried any funny business, I kept hidden behind the last row of seats in whatever cabin I happened to be working that day.
There were times, only a few, when strange things did happen on-board my flights, and I remember wondering if what had happened was really a "test run" for a future attack. And there were other times, only a few, when passengers would do things, very strange things, to take advantage of the situation that had developed on that horrible day. One of those times included an elderly gentleman, a Koran, a book of weapons, and an intense stare full of hatred. We, the crew, decided to ignore him.
One passenger we chose not to ignore walked on-board the aircraft - not a couple of years ago, but just last week, causing Heather, my coworker, to say, "There's a guy seated in the first row of coach who gave me chills." We were flying from Los Angeles to New York. "It looks like he might be traveling with three others because he keeps making eye contact with one in business class and one in the back of coach."
Immediately I hopped off my jump-seat and made way up the aisle. The guy was young and...well...kind of odd looking and nervous acting. I asked him a random question, just to feel him out, and he answered in a way that left me feeling nothing - no chills, no sixth sense telling me to keep an eye on this guy. Who knows why Heather had felt the way she did about that guy during boarding, but for whatever reason, something made her feel that way, and I'm glad she did not discount that feeling. No one should.
Whenever I hear about an unfortunate accident involving an aircraft, I'm still taken back to that day in September. I can't help it. Those were my airplanes. My crew members. My passengers. And yet I still go to work, because I want to go to work, because I love what I do, given all that's changed since September 11, 2001.
The following is a quote from a flight attendant in the book, Reclaiming The Sky, by Tom Murphy, a quote I could have written myself. Reclaiming the Sky tells the personal story of several aviation employees - some who died, others whose job descriptions were transformed before their eyes, and countless more whose entire lives were forever altered on September 11th, 2001...
"It doesn't sound like a big deal, balancing customer service and security, but the aircraft is full and people are crowding the aisle. You ask yourself, is the man lingering in the aisle suspect or merely inconsiderate? It's two minutes to departure, we're getting ready to close the door, and suddenly I'll see we're getting half a dozen late boardings - standbys and maybe a few wheelchairs. I'll smile and find space for everyone, but over my shoulder I'll see that passengers I've asked to turn off their electronic equipment continue making cell phone calls. Then someone will need to use the bathroom at the same moment an unescorted minor asks for their grandma, usually at the moment an overhead bin won't close. Then comes an announcement from the cockpit and I'll see the gate agent standing by the door ready to close it, with their foot tapping, which I can't see, but I know it's tapping..."
...And probably continues to tap, as passengers continue settling into their cramped seats, and the crew (minimum crew, mind you) continues to provide the best service they can with little to offer, and all the while fuel costs continue to rise, along with your ticket price. It's not easy traveling today - for crew and passengers alike. Yet there we are, all of us in the flying tube together.
Tell us about your traveling experiences after 9/11, by Friday, September 12, 2008, by 5pm and you'll have a chance to win a copy of the book Reclaiming The Sky, by Tom Murphy. Two winners will be chosen. Good luck!
- To enter, simply leave a comment below describing a post-9/11 traveling experience.
- The comment must be left before Friday, September 12, 2008 at 5pm Eastern time
- You may enter only once.
- Two winners will be selected in a random drawing.
- Two Grand Prize Winners will receive a free copy of Reclaiming The Sky, by Tom Murphy.
- Open to legal residents of the 50 United States and the District of Columbia who are 18 and older.
- Book is valued at $21.95.
- Click here for complete Official Rules.
This post has been dedicated to all the flight attendants who continued to work during uncertain times, flight attendants who reclaimed the sky, and to the flight attendants who lost their lives on 9/11. You are not forgotten...

Terry Thames, American Airlines pilot. This is the first AA flight returning to IAD (Washington Dulles) after the skies were reopened four days after 9/11.
Photo courtesy of Tom Murphy
Filed under: Airlines, Galley Gossip









Reader Comments (Page 1 of 11)
Noah Sep 8th 2008 9:02AM
My best memories are how much more respectful passengers were post-9/11. It seems to have faded a bit, but its still there, under the surface.
Amanda Sep 14th 2008 1:15PM
It seems like everytime I fly now I get the "random search" and am "wanded". Last summer was no exception. While I was being wanded my purse was taken from the conveyor belt at security. I had 2 weeks worth of cash, a credit card, a camera, my mp3 player and more. I was traveling alone. Thankfully, my family hadn't left yet. I was able to be escorted outside of the security by a police office to go get money from them. Also, my flight was delayed 45 minutes so that helped or I would have been late and missed my flight. I was panicked about losing my belongings but after that my flight continued as normal. Later that night at my destination (Louisiana, flew into Houston) I received a phone call from the airline wanting to know if I had lost anything. I told them I had, described it and it had been found...in New York. (I flew into Houston TX remember). It was Fed Exed to me a few days later. To this day, I still don't know what happened or how it ended up in New York, but I was grateful to get it back! I will always be nervous about flying from that day on.
SANDY Sep 8th 2008 9:53AM
really the fact I was flying across the USA but the plane got diverted from Ohio to Atlanta several years ago- we had no idea why- but it was and panic hit everyone because we wondered why it was diverted so far, and they told us- they would reconnect us properly in Atlanta, the fear.
I hate the severe abuse of luggage searching now- yep I know its needed but they lost my luggage and ended up in NYC when I was in Vegas...
there is still alot of fear and I do not travel as much for the delays, waits and reroutes
Bill Sep 8th 2008 11:04AM
Heather-- a very nice piece.
Bill Sep 8th 2008 11:07AM
Heather -- a very nicely written article.
BB Sep 11th 2008 4:06PM
Good catch Bill,
Indeed Heather's article was well written!
Julie Crain Sep 8th 2008 11:19AM
My first flight after September 11 remains one of my most memorable flights. I was traveling cross-country from Raleigh-Durham to San Francisco in mid-November after September 11 to visit family. I knew flying would be a different experience, but wasn't prepared for the scene I encountered when I arrived at the airport and entered the terminal. Just as it had been protrayed on televisions for months, Army soldiers, in full uniform and helmets and armed with M16s, patrolled the space in front of the ticket counters. I remember stopping dead in my tracks. Something else was different too... The space sounded different - no longer abuzz with talk and energy, it was quiet, deliberate, and comtemplative.
I don't remember much about going through security, or waiting at the gate to board. What I do remember in greatest detail is the size of those patrolling Army soldiers. North Carolina has numerous military bases, and I grew up close enough to Fayetteville to be familiar with Ft. Bragg and soldiers. But in my whole life I had never seen soldiers who were so physically large. Each and every one must have been 6' 5" or so. They were more than present in numbers - their physical presence was substantial. Interestingly enough, I can't remember whether or not their presence made me feel safer, or put me more on edge.
My flight took me through Detroit, but the longer leg to San Francisco is what stands out to me. I had brought along a book to read, but I was far too nervous to think about reading. Perhaps it was that anxiety that my flight attendant sensed, for she stood for had to have been hours and talked with me. She shared stories about her family, her kids, and her flight expereinces and thoughts after September 11. I talked about being a teacher, and getting through a national tradgedy as it unfolds with high school students. I think that transparency is what provided the most comfort for me. Yes - we were all nervous, but we were not alone.
Kathy Scott Sep 8th 2008 12:18PM
We had a dream trip to Hawaii planned for 9/20. We decided that if we didn't go then we were letting the terrorist win. We had a good time but a lot of things were closed because there were not enough tourist.
Deidre Sep 8th 2008 12:04PM
My first flight after 9/11 wasn't until 2005. I had been too afraid to fly and I knew I would be profiled. I'm black, not arabic, but I'm of very mixed heritage, so people tend to have no idea what I am, though as my mother says, in a crowd, TSA wouldn't take any chances with me. So, I wore sandals I could slip in and out of, had my hair down and put any metal objects, as well as my jacket in my bag so I wouldn't set off any metal detectors or look like I might be hiding anything. I followed all regulations to the letter, including getting there extra early. Sure enough, every checkpoint I came to, I had to step out of my shoes and be wanded.
I've lived in the inner city, I'm used to racial profiling and it's always made my blood boil, but this time it was different. This time I was being profiled for someone else's race! I kept waiting for that sick feeling in the pit of my stomach that comes when you know you're being profiled, stereotyped, judged and found lacking because of who you were born to--but it didn't come. Not like I expected it to. I found myself able to take it in stride because my fear of what could be overcame my pride and whatever humiliation I might have felt otherwise.
When I got home I took some time to examine why I hadn't felt that anger/shame/despair mix that I thought would come and I realized that it hadn't come because I had bought into the stereotype myself! You deal with people of Arabic descent every day in the hood, if you want to go to a store that's anywhere near your house, so I thought that since I deal with them everyday and I wasn't of the thought that the people I dealt with weren't in sleeper cells, then I hadn't given into the paranoia, but I had. The fact that I had accepted their racial profiling as valid and okay meant that I had become complicit with people who made those of Arabic descent feel that feeling in the pits of their stomaches.
And that's when that feeling came to mine.
nzm Sep 8th 2008 12:15PM
I'll add my praise to Bill's - nicely done, Heather.
I'm not eligible for the prize as I don't live in the US, but I'll share my story.
I had travelled to the US in early Sept to celebrate a milestone birthday with friends who flew in from all over the world to be with me in New York. We had a great weekend from 09/07 - 09/09: we even visited the WTC towers on the Saturday afternoon and went up onto the viewing platform - some of the last tourists to do so. We flew back to LA on the Sunday evening and on Thursday 09/13, I was due to fly back to New Zealand where I was living at the time.
On the morning of 9/11, we were woken early by my friend's brother phoning us from Ireland to ask us if we were watching the news. We didn't stop watching all day as events unfolded, and each contact made with the various friends who lived in New York was met with relief that they were ok.
My girlfriend's apartment was on the beach within a mile of the 2 take-off runways at LAX and it was forever noisy with at least 4 planes taking off every minute. We mostly remember the absolute silence that descended as the planes were grounded. It was so heavy that it could almost be seen. We could hear the neighbours talking next door - something that wasn't possible when the planes were taking off overhead. Walking in a park above LAX, we could see planes parked everywhere around the airport buildings - so many planes and no movement - it was eerie.
Late that night, a high altitude Airforce fighter jet flew up and down the coast on patrol. Its rumbling engines could be heard for miles and it actually kept us awake more than the noise from LAX had done.
My flight back to New Zealand was delayed until Saturday 14th Sept. I caught a cab to the airport which was subjected to inspection by the military before it could enter the airport grounds. Because only cabs and buses were allowed up to the front of the departure terminals, the LAX drop-off zone was deserted and the cab driver managed to drop me off right outside the Air NZ check-in area.
Inside the terminal was bedlam - people queuing for hours, trying to get on flights after their earlier flights out had been cancelled due to the enforced grounding of all aircraft.
In contrast, the Air NZ area was relatively quiet, so I checked in and then ran the gauntlet of increased security - the first time, in more times than I care to remember since 9/11, that we all had to remove our shoes when going through x-ray.
My plane wasn't full on the LAX - Fiji leg. We sat subdued as the plane taxied and took off heading away from the US west coast. Collectively, we all breathed a sigh of relief. About an hour into the flight, there was more chatter between pax than I can remember on any other flight as we all shared our stories of where we were and how we had been affected by the events.
When dinner service started, our cutlery consisted of metal forks and spoons and plastic knives. We all looked at the attendant in disbelief and she defensively responded, "It's FAA rules now - no metal knives." Personally I feel that more damage could be done with a metal fork!
The flight from Fiji to New Zealand was crowded, and the pax from the LAX leg were diluted among the holidaymakers. Arriving in a more relaxed New Zealand after the hype and tension in the US felt like we had arrived on another planet - almost surreal. I knew that I was home when, while waiting for my luggage to appear, I was offered tea and biscuits by the Airport Greeting Staff!
Jennifer B. Sep 8th 2008 7:25PM
My sister was visiting and scheduled to go hom on 9/12. Needless to say, she was stranded with me for several days. Her husband back home nearly rented a car to drive across the country to come and get her. Everyone was a little scared during those days.
I've travelled several times since that awful day. Nothing too frightening has happened (thank goodness), but the security measures have really changed the way I plan my travel and in particular my packing. I always wear slip on/off shoes and make sure I don't have and "contraband" in my carryon luggage. It is different, but I certainly don't mind making these tiny changes if it can help everyone to be safer.
Teresa Sep 8th 2008 3:38PM
My husband and I had planned a trip to NYC for Thanksgiving, November 2001. We both wanted to attend the Macy's parade at least once in our life. After the shock 9/11 we decided we weren't going to be afraid and we were going to keep our plans and have the best time ever. The airplanes were not full but we were not going to be scared. When we arrived in New York the cab drivers and hotel employees were so happy to see us and welcomed us with open arms. We were also happy to be there. We went to the parade, went shopping. saw a broadway play and even ate the best pizza for our Thanksgiving meal. Neither of us had any desire to go near ground zero but we paid our respects by visiting this beautiful city and enjoying our time with the local people.
Alan Sep 8th 2008 5:36PM
Like Heather, I was in Zurich, Switzerland on Sept. 11,2001. I was supposed to fly out on Sept.15 to surprise a friend at her wedding. Well after the 11th I wasnt going anywhere. I had booked first class seats and thought that maybe I would be one of the first when they started letting us fly again. I was right. I got to the airport on Sept. 15th, to late for my friends wedding but! I went to the airport and as usual at Zurich airport there were many machine gun toting police. This is not unusual for Switzerland. I got to the gate and what a panic everyone was in. There were so many people I did not see how they would all get on the plane. Well they did and needless to say, wether you were booked first class or coach, the plane was full to the brim with people wanting to get back to America. When we finally touched down in Atlanta there was a round of applause.
I flew to Zurich many more times in the next 4 years and each time I could only think about 9/11.
John Sep 8th 2008 4:29PM
We had planned a extended cruise from NYC when September 11 happened and were to leave Oakland for New York on Sept 13. The cruise was canceled and we were left with re -planning our trip. We decided that we would fly from Oakland to New York and onward to Cape Town. The first thing we realized was that the airport was very quiet and people were asking each other if they were afraid to fly. There was none of the chatter or noise that one associates with a busy boarding area. We all boarded Jet Blue and the flight attendants were very respectful of how upset the passengers were. The flight was also very quiet until we started our descent into JFK. The Captain came on the horn and thanked us for being so courageous! We all deplaned and every one thanked the flight attendants as well as the flight deck crew for the safe flight. I think that we all realized that FA's and the fight officers are there for our safety first,every thing else is secondary.
Meredith Rowe Sep 8th 2008 4:47PM
My parents had a trip planned just a week after 9/11. I worried about them the entire time they were in the air, although that was probably the safest time to fly.
Jim Sep 8th 2008 4:55PM
My 9/11 story is twofold. First, my mom (who was born and raised in upstate New York) and two sisters went on a girls-only trip to New York the week before 9/11. The reasons for the trip were to visit Mom's childhood home near Syracuse, combined with a run through NYC, which my mom had never visited despite living so near as a child.
Mom doesn't fly, so the entire trip was by car. The three of them met up in Detroit, where Mom and my older sister live, and drove to NYC from there. Among their sightseeing was a trip to the World Trade Center. The morning of Saturday, September 8, 2001, the three of them were in the WTC plaza between the towers. Mom also is quite claustrophobic, so my sisters were unsuccessful in convincing Mom to ride up to the observation deck, so they had to be satisfied with pictures and video they shot from ground level in the plaza. From there, they left NYC and hit the road for Syracuse, unaware like the rest of us of the utter despair and destruction that just three days later would cover the ground they stood on that morning. My brother-in-law made a video collage of the photos they took and set it to the music of "New York State of Mind." We watched it once, then couldn't watch it again. It was just too wrenching.
Less than two months later, in mid-October, my wife and I flew from Detroit to Las Vegas for a planned vacation. I recall, much as an earlier poster did, how eerily quiet the terminal was in Detroit, amid the presence of all the police and armed military types. I'm normally not a nervous flyer, but this time was certainly different. The flight crew was no-nonsense at boarding time, and I recall taking furtive glances around the gate area, looking for potential troublemakers. I recall feeling at once justified for looking, but queasy for the reasons and the newly-skewed logic behind them.
Our flight was quiet yet uneventful, exactly how a good flight should be....a few folks in the back even applauded when we touched down in Las Vegas. But, once we were on the Las Vegas Strip, of all places, came the thing that touched me the most about 9/11.
There, at Las Vegas Blvd. and Tropicana Ave., the Statue of Liberty stands guard in a pool in front of the New York-New York Hotel, a wrought-iron fence then ringing the edge of the pool. An amazing number of well-wishers, many of them firefighters, policemen or relatives and friends of same, had completely lined the railing with photos, flowers, t-shirts, patches and uniforms, in a makeshift memorial to all who had died on 9/11 as well as the brave souls who responded that morning, and who would begin fighting the war on terror in the months to come. The hotel neither encouraged nor sanctioned the placing of those items, but the symbolic Lady Liberty was a natural gathering place where people could go to mourn the nation's loss even from 3,000 miles away.
The memorial grew so quickly that, in early 2002, the hotel decided to make it permanent. A set of glass-enclosed display cases were built along the sidewalk in front of the statue, and these cases now contain a selection of items left in those first days after 9/11, along with a flagpole and commemorative plaques posted at each end of the walk. It's a touching monument to 9/11, especially considering its location and impromptu beginnings. It's well worth a visit whenever you find yourself in Las Vegas.
Linda Sep 8th 2008 5:35PM
We were the first flight out of Cleveland, Ohio. After 9-11. We were going to New Orleans for a confrence.
We waited through security with everyone else this was the first day the airport was back open so it was a little slow going but, no one minded!!!!!!!!!!!!! There was a large show of military. When we got off the plane we were taKen to our hotel accross the street from the World trade center in N.O. that was very strange as it was securied with FBI police etc. I had not even thought about other WTC's until then. I feel so different flying now. I am more mindful of my follow flyer's. I don't mind the check points and I do watch which goes to show that before even though I could have given the announcements myself I was not really watching as were so many of my fellow flyer's. This was a wake up for me. Thank you for your insite. I enjoy reading about the sky's, and I promise to put my bag in whatever space is there!!!!! Without questions. I will also know the first time you ask what I would like to drink. Thank you for putting up with us all!!!!!!!!!!!!
susan varney Sep 8th 2008 5:22PM
i did'nt have any
Susan Smith Sep 8th 2008 6:38PM
My first flight after 9-11 I remember long lines, a lot of confusion, having to be checked and rechecked by security, worried that I wasn't violating any rules about hat to pack and once I was on the plane I was more nervous than I usually was. As the flight attendant brought down the cart it reminded me of how they fought on flight 93.
christopher h Sep 8th 2008 7:44PM
all my post 9/11 traveling reminds me of the folly of the tsa, the new government beaurocracy that does nothing to make us safer