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Product review - Peek mobile email device (part 2)
Welcome back to part 2 of my Peek review. A quick reminder; Peek is a pocket email device that will be on shelves at your local Target stores in 2 weeks for $99. Unlimited email service is $19.99 a month.In this follow-up to my initial "unboxing", I'll describe my experience with Peek in real life use over the past couple of days.
Normally, I'll receive email from all my accounts on one device; my Blackberry. For this test, I actually switched one account to the Peek so I could determine how well it would perform.
The Hardware
As I pointed out in my first look, the hardware impressed me a lot. The device feels great, it looks fantasic and they clearly put a lot of thought into the design. Peek is powered by a 700mAh Lithium-Ion battery pack, which is enough to get it through several days of average use.
It can be charged with the included MicroUSB charger. MicroUSB is becoming quite popular nowadays, and large companies like RIM (Blackberry) and Nokia are including it on their newest devices. Using a spare MicroUSB cable I had lying around, I tried to charge the device on my PC, but couldn't get past the "unrecognized device detected" message on my desktop.
Gallery: Peek portable email device
The same thought that went into the outside, has clearly also been applied to the inside. The interface is clean, bright and easy to navigate. Of course, since the device has just one function, it isn't hard to find your way around.
Email notifications are provided through a vibrating alert, an audible alert and a blinking blue LED above the screen. The settings menu has options for vibrate, 3 levels of audio and silent.
On the email screen, the device displays 8 emails with the sender, subject and time/date. Above the email list, is a signal indicator, battery indicator and the time/date. Next to those is an activity indicator that starts spinning when an email is being sent or received.
In the main email screen, the menu is activated by pressing the scroll wheel. The options in this menu are:
- open email
- new email
- reply, reply all
- save email
- mark read/unread
- delete email
- Sent folder
- Drafts folder
- Saved folder
- Trash folder
- Send/receive
- Contacts
- Peek Manager
Email performance
I did several email tests both sending and receiving emails from the Peek. On average, an email sent to the device arrived in about 5 minutes. Email sent from the device arrived on my desktop anywhere from 30 seconds to 4 minutes later. Since the device won't be used by the Blackberry crowd where every second counts, I don't think these times will bother anyone.
Peek for travelers
Peek operates on the T-mobile nationwide network, which covers most of the country. Peek does not allow international roaming with their device, so once you leave the United States, the device will no longer function. Since the device only provides access to email, you also won't be able to browse flight update information or other online sources of travel news unless it is email based.
The cost
The cost model for getting a Peek is simple; $99 out the door, and $19.95 per month for service. There is no contract and no credit check involved. The device comes with 30 days of service, and to keep that service going, you provide Peek with a credit or debit card. That is all there is to it. No paperwork, no long term commitment and as long as you have a valid credit card, you are good to go.
I'll admit that my initial reaction was "that is too expensive". Then I looked into the alternatives. There really aren't any. It's not hard to get email on a device, most mobile phones currently have some form of email included, but to get that on a prepaid or commitment free device is much harder.
The only close competitor is the T-mobile Sidekick. This swivel-screen mobile phone has been available on a prepaid plan for several years. The downside to this plan is that you'll have to pay the full unconnected price to purchase the Sidekick, which is between $299 and $499 depending on the model. The Sidekick prepaid service costs $1 per day, which includes unlimited email and SMS messages. Of course, because this is a regular prepaid phone, you'll also be able to make phone calls on the device.
Other alternatives involve purchasing a separate smartphone, Blackberry or iPhone. Each of these solutions will usually end up costing more than the Peek. The only solution that costs the same as the Peek service is adding a T-mobile Blackberry to an existing Family Plan ($9.95 for the line, and $9.95 for email-only Blackberry service). Of course, as with all line additions on a mobile carrier, this solution will come with a 2 year contract.
Final thoughts
When you tell a geek about a product like Peek, their natural reaction will be to think it's a crazy concept. $100 for something that only does email? Preposterous! They'll show their iPhone and its GPS enabled Wi-Fi surfing superiority. But to be honest, I doubt that really is the target audience for Peek. When I talk to less technology savvy people, their number one complaint is that most products nowadays do too much. Many of them just want something that can make a phone call, or a camera that just makes photos without trying to be too cocky.
I won't go so far as saying that Peek is designed for the Jitterbug generation, but it really is perfect for anyone who just wants email, and wants to be left alone the rest of the time. I'd have a hard time trying to convince a corporate email user that Peek could replace his Blackberry, and I would probably be killed if I tried to swap someones iPhone for a Peek.
But even as a hardcore geek, I think Peek is cute. It does one thing, and it does it really well, in a well presented manner, without trying to seem too smart. It is the perfect solution if you want to give your kids email access without the risk of costs spiraling out of control.
There is however a downside to being too easy; I can't help feel that Peek has removed just a little too much. I'll cut them some slack for not including email filters, or any kind of Exchange server compatibility. But the device does not even offer a password protection feature. When I asked a Peek representative about this, they let me know that they are constantly improving the features on the device, so it is certainly something that might appear in a future update.
Filed under: Gadling Gear Review












Reader Comments (Page 1 of 1)
ChangeAgentDes Sep 3rd 2008 10:07AM
Scott, I'm convinced. I've just ordered my Peek.
Maury Sep 3rd 2008 10:59PM
I was hooked until the fact that gen 1.0 has no password protection. That was the deal killer for me. I'll wait until sales slow, the OS gives password protection and the monthly fee is reduced to $9.95. Pass.
fd Sep 4th 2008 7:43AM
How does it handle incoming HTML email (quite popular with some folks) and attachments? Small images, large images, pdfs, office documents?
kzus Sep 6th 2008 11:48PM
Good review, here is my feedback about evaluation of 1st generation peek:
1/ Email receiving is too slow - select "send/receive" from peek manually doesn't help because PEEK Server connect to email server only every 5-15 minutes; push email? forget it.
2/ Doesn't support HTML email;
3/ Doesn't support Google Apps email account;
4/ Doesn't support international language;
5/ Comparing to Blackberry device, its QWERTY keyboard is tough to use, especially the space key, I used BB curve for one year, I know what I am talking about;
6/ Can only open jpg attachment, downloading jpg file is very slow (because of gprs connection only?)
7/ No way to change the email font and size.
8/ The "enter" function with the Scroll navigation is hard to use (need high pressure to push), and not convenient because of its position.
9/ Agree with Maury said, 9.95US$/month service fee will be the best price for Peek device.
10/ It will be great to add MSN/Yahoo/Google IM support into this device, IM doesn't eat bandwidth.
Actually most points list above can be improved by software upgrading, so let's expect something new in short future :-)
Advantages: Small size, well designed, very good battery life, has dedicated 0-9, @ , . key. very simple interface, back key is very convenient.
Jim Sep 11th 2008 9:54PM
This is very similar to the OGO except without IM and texting.
geomom Sep 24th 2008 12:34AM
I was a beta tester and here's my take:
• nice hardware look and feel--I loved the rubbery keyboard, the screen is great, and it feels very solid!
• the click wheel is very stiff and the "back button" is not well placed ergonomically--"Blackberry thumb" is much less painful!
• proprietary charging cable--mini USB would be MUCH preferable
• the "space" key is too small and has a dead spot right in the middle (perhaps that was just my device?)
• Peek server to webmail integration is inconsistent. I am a BB user so I was used to having messages which I read on a BB device show up as "read" in the web view. For Yahoo Mail accounts, all messages downloaded to the Peek server will appear as "read". For Gmail accounts, all messages show up as "unread" on the web view--even when you have read them on the Peek.
• ALSO--let's say you read your mail on the computer and delete a few messages then pick up your Peek and head out the door. ALL message will download to the device whether you have deleted them or not! That means you have to delete everything TWICE!
• the slight delay getting messages didn't bother me nearly as much as the inability to reconcile "read" vs "unread" mail between the device and my web-based email
• no HTML email--I think this is where people are going to be VERY disappointed in the device. Virtually all email is HTML based these days--especially with the target market including moms and "luddites" :-)
dan Nov 7th 2008 8:02PM
Nice concept but needs expanding on.
I would be very tempted if they added IM, RSS and world gsm bands.
In the mean time, i carry on recommending the E71/E63 for your text needs. I picked up an unlocked E71 for $300 as new, slapped in a pay-as-u-go sim and $25pm covers all my data, text and voice needs.