Air New Zealand Takes In-Flight Service to a New Level

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I really enjoy flying Air New Zealand's international business class, it's among the best flights that I've experienced.
I'm curious though as to how the airborne concierge will work for every passenger. Does the concierge walk up and down the aisle of the aircraft taking notes from passengers who need concierge service? Will the concierge have a little desk with a phone tucked away in the corner of the aircraft where they will be busy finding hotels, arranging birthday cakes, and researching connecting gates?
I think it's a fabulous idea, and could put some of the glamour and luxury back into flying, and am curious as to how it works. I hope it works out well for them, and that other international airlines follow suit. I suspect that Singapore and Emirates will jump on the bandwagon immediately!

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