Click on a label to read posts from that part of the world.
Hotel WiFi access: Free or fee?
Earlier this year, I happened to be in Zuerich and staying at a rather nice hotel. Not top-of-the-line, Ritz or Four Seasons level but some place still charging north of $300 a night. In other words, not a place I would stay at all the time.Needing to get some work done, I shuffled downstairs and asked about the hotel's wireless connectivity. Yes, there was wireless. Cost: $45 for 24 hours.
Should expensive hotels (or even moderately priced hotels) charge for Internet?
Now, I'm not launching into some annoying, techie talk about how free WiFi is a right. I don't think Internet access is a right. I'd expect to shell out for it at a cheap place on the grounds that one gets what one pays for.
But for places charging $200, $300, $400, $500 a night and up to tack on another $20 or $30 for Internet just makes me feel like my business isn't even appreciated. I almost hear them saying: We're going to squeeze every last penny out of this guy. Worse, they'll think I'm on expenses, which I sometimes am, so they're really thinking I won't care about the principle of the matter because they're sticking it to a faceless corporation.
O.K., let me pull back here.
I tell my friends how annoyed I was that upon graduating from college, my esteemed university charged me $150 for my diploma. My school charged tens of thousands for tuition, I say -- they just couldn't throw in the diploma as a way of saying thanks for my business? I guess this same conceit goes with my problem with pay-to-play Internet at upscale hotels. I mean, they are already overcharging for the room and all that comes with it ($22 burger!). Couldn't they just throw Internet in? Hell, fold it into the cost of the room. Then I'd at least think I was getting something for free.
But reading Joe Brancatelli's latest column at Portfolio.com has at least given me a few things to think about.
Brancatelli tackles just this issue. He says that the cheaper hotels are the ones that will always offer free WiFi, because they see that as their main selling point. In contrast, the luxury brands figure you're staying for other reasons. I hadn't thought of it like that. It still seems a little contrary: you'd think the budget places would not want to be saddled with the cost of Internet without getting money for it, whereas Marriott can afford it.
And I didn't really know how much hotels actually pay for high bandwidth Internet. Brancatelli gives some numbers, and they're not insignificant.
On balance, it still annoys me to be charged for Internet at nice places, because it's the amount these hotels charge. I mean, $5, $10 -- I could live with that. But charging at such a mark up above what I can get at home?
Read Brancatelli's column. What do you think? Hotel WiFi -- fee or free?
Filed under: Hotels and Accommodations, Consumer Activism








Reader Comments (Page 1 of 1)
Brian M Jul 15th 2008 6:42PM
My job is serving free internet out to the masses (public library system), and while the middle of Wyoming isn't Normally hit as hard as a big hotel, we can push 500 users at the same time in the peak summer/vacation months. This is done on a Fiber line (offering 3mbps up and down, and a bit of that portioned off for our internal VoIP and video conferencing uses) that costs $300/month. This is the middle of nowhere, Wyoming.... Large, upscale hotels are NOT in the middle of nowhere and can get this same service for cheaper, or more bandwidth for the same dollar. Considering the number of guests they'll see in a month (more than 300), why are they charging multiples of $10's of dollars for something that costs THEM less than $1/guest? And something that they are required to have to operate the business?
I don't stay with hotels that don't offer it, and tend to stay out of the places that Think they're offering "more upscale services" like bellhops (get yer paws off my bag!), concierge (no, I don't need you to call in a favor for me to get a good seat ~ I did that ahead of time... in the internet), and gaudy.. er, I mean "Upscale" decor.
Maybe I'm just a low-budget snob.... I tend to think of myself as "frugal" or "savy" though. Comes back to the "give a man a fish/teach a man to fish" saying, I'd much rather do for myself if you just allow me the tools.
Moody75 Jul 15th 2008 9:32PM
I travel a lot for business and stay at those $300 a night hotels all the time.
The small charges are nothing but annoying. $5 for water, $20 for internet. They are annoying because they cause extra line items on expense reports and end up being inefficient.
There are a few (like some Hiltons in Asia) that just give you the free water and free internet and charge $20 more per night. Less hassle period and so I choose to stay there.
Darren Jul 16th 2008 12:06AM
Couldn't agree more! Why do the pricey hotels not have free breakfast / WiFi? I'll take the mid-range placed with the freebies, thanks.
Secret Asian Man Jul 16th 2008 1:16AM
This where a WiFi/3G phone with unlimited data and tethering comes in handy.
Of course I prefer free WiFi. Who the Hell doesn't? But if you're gonna charge, I agree with others that something no more than $5 per stay with reasonable bandwidth cap is ideal.
I'm guessing most guests use the Internet for light duty type of surfing. They're not gonna consume huge gobs of bandwidth like a Torrent pirate. So, as mentioned by first commentator, I really don't see it costing hotels very much. So why charge us so much? Well, if they can charge $8 for some mixed nuts, I guess they think its reasonable to charge $20 for Internet access.
SV Jul 16th 2008 2:04AM
I always figured it was one of those nonsensical vagaries of the travel industry.. that I can get free WIFI at a Courtyard or Holiday Inn Express, but have to pay ~$20 per day at the W or JW Marriott. Considering the latter are often four to five times the price of the former, as a business traveller, it bugs me sometimes. Generally I just book the hotel that's most convenient to my destination.
ojala Jul 16th 2008 5:17AM
Right now it's about the opposite;
Smaller, budget places compete against each other with free WiFi and usually implement it the right way. An access point or two connected to a cheap DSL. They don't guarantee it works 24x7 but it's free.
Bigger, upscale places charge for it and have some annoying login pages to go through. I can understand a charge for a business center and yes, it does cost a little bit of money to build WiFi to a large hotel and sometimes it may be tricky to have the coverage everywhere. But those places run much bigger operation anyway and they should implement the WiFi so that most of the investment is future-proof.
paul Jul 16th 2008 1:09PM
No offense, but if you're dumb enough to pay $200-$500 per night for a hotel room, they likely figure you have enough money to not care about little charges. If you stop supporting hotels that charge for wifi, they'll start offering it for free. Suck it up and stay at a Super 8. Affordable hotels always offer free wifi.
David R Jul 16th 2008 3:56PM
I work at a 'mid-range' airport hotel that offers free wi-fi and I concur with everything I've read here. We use it as a lure to draw in guests but just like we don't charge for parking overnight, no one has mentioned that these $300 hotels charge anywhere from $15-$45 to park on the premises. A couple of you are right on the mark - the higher priced properties charge these fees because they know you'll pay it. The fact that midrange hotels give away wi-fi, breakfast (at least continental) and parking does not faze the big operators. This is why you have in room 'bars' in these places with beers going for $7. Cuz people expect it and some pay for it.
As a comical side viewpoint, last week I had a guest who didn't understand why we offered free Wi-Fi but charged a horrendous 25 cents a minute if you wanted to use OUR $1,000 computer and printer in the lobby! She said - "Since I'm already staying here, why would you charge me to use YOUR computer?" I was almost speechless. The usual reply is "Would you prefer we didn't buy a computer and there was no internet AT ALL for those without a laptop?"
www.bookhotelscheaper.com
jon Jul 16th 2008 8:37PM
the hotels that are charging over $300 a night should be able to handle offering internet for free or at least at a low cost
The hotel im currently staying at(gaylord opryland in nashville) offers wireless internet with a mandatory $15 charge for the duration of your stay. so if your going to use the internet or not you are being charged. But that isnt a bad deal for internet access
CJ Jul 17th 2008 10:49AM
I just stayed at the Millenium Mayfair in London for four nights..they charged 20 pounds for 24 hrs..
maybe it's not a lot if you are British, but that converts to $40....I decided no email is that important for 4 days