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Reader Comments (Page 1 of 1)
7-11-2008 @ 6:16PM
MarKeane444 said...
When did we become packages instead of customers?I now avoid air travel after a 13 hour flight from Cancun, Mexico to New York. The airlines' attitude toward passengers is dismissive and blaise. Customer service changed when the industry created the hub system. This system is wasting time and fuel. Why should we be transported to Ohio to make a trip from New York to Orlando, Fl.? THe companies deserve to be bankrupt for this misjudgment alone. So what happens? The outgoing CEO gets millions of dollars for mismanagement.
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