Ryanair: Man forced to carry his wheelchair-bound wife onto plane after flight crew refuses to help

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7-09-2008 @ 6:51PM

Teri said...

Emma,
I don't think you and I read the same story here! The story I read didn't indicate who dropped the ball that was to deliver the lift necessary to get this lady on the plane. The version I read stated that Jo Heath made all of the necessary arrangements when she bought her ticket. So either Ambulift or Ryanair dropped the ball. Company policies should consider the customer service when written and if the employee has a heart, they would have contacted management when this came up. Shame on Ryanair. They really humiliated this poor couple. Then added insult to injury with a $200 voucher!!! Common sense would say this poor couple would not use Ryanair again. Certainly, Ryanair would have known this. They may as well have issued a million dollar voucher because these folks won't want to sell out and use this airline ever. I would literally wipe my butt with the $200 voucher and deliver it to the upper management of Ryanair.
Another example of American superiority. The ADA would be advocating on behalf of the Heaths. Wow is this terrible.

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