Galley Gossip: Airline Bashing, bringing the world together

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Reader Comments (Page 1 of 1)

7-08-2008 @ 12:52AM

PG said...

Thank you for sharing. Both the repitition and nature of the dialogue must be annoying and boring. I never thought of this before you wrote about it.

I offer a slightly different, sympathetic perspective. Many people seem not to know how to behave socially, which irritates me. Even if they are unable to hold an intelligent, interesting conversation, I wish they could at minimum be polite and courteous. Then, I remember that some people are "front of the house" people, and others are clearly "back of the house" people. Those who have the skills for "both sides of the house" seem rare lately.

One of my pet peeves is when someone at any company doesn't understand how to converse properly with a client, customer or prospect. In my view, even a mechanical enginner or actuary should know how to carry a conversation adequately. Maybe he/she will encounter one on the way to the restroom, on the phone accidentally--or on an airplane. This also entails smiling and saying nothing. If this is too much to ask, I have a constructive solution: Stay in the "back of the house."

For me, the immutable shortcoming with "back of the house" people is that they have no awareness that there is a time and place for things. And for those who might decide to bore an attorney, flight attendant or suit about the perceived flaws of the legal system, airline industry or corporate America, I ask that they just smile and say nothing. :-)

7-08-2008 @ 8:52AM

Adam Brown said...

Hey! What do you have against mechanical engineers? Come to think of it, maybe I need to think of something else when people ask me what I do. "I design air conditioning systems" just isnt getting it done.

7-08-2008 @ 11:19PM

devon jones said...

I work at the reception area of a hospital. I am the switchboard, I also recept people into the computer system for the ER. When I tell people where I work all I hear is complaints about the ER where I work. The other thing people do is ask me medical questions or tell me their entire list of complaints. They also tell me their family and friends list of medical complaints. I get no respect from anyone at my place. I am only the operator and not only do I do that I also leave people into the ER and the Main hospital at night if security is busy. I am responsible to see that the right people are notified about alarms.
I am also the person people waiting to be seen in the ER and have been waiting for a long time come to complain. I cant move it along I don't work in the ER.
People just do not understand that ambulance and chest pain patients have priority over your toothache.
I know it hurts but it is not life threatening neither is your flu symptoms or your earache.

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