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Galley Gossip: Airline Bashing, bringing the world together

"So what do you do for a living?" asks...oh...whoever it is asking that day, which on this day happened to be a client of my husband, a very important client with a very impressive job.
"I'm a flight attendant," I say with a smile.
The two second pause, that's usually the initial response from the person asking the question about my job. During this never ending pause, I always find myself holding my breath, because the pause is always followed by one of two responses, and nine times out of ten it's not the good response.
- The good response: Is full of excitement and ends with an exclamation mark. It goes something like this; "I've always wanted to be a flight attendant!" or "My sister is a flight attendant!" And always leads to a very nice conversation about travel, which then leads to other interesting topics related to travel.
- The bad response: Always starts with the same four words, "On my last flight..." which is then followed by another pause, accompanied with a weird look, which of course leads to a very bad story about the last flight. Needless to say, the conversation usually doesn't go so well after this. How can it? I've now been linked to the worst flight this person has ever had. No matter how well we'd just been getting along.
"Computers," said a friend, and CEO of a well known watch company that I worked for thirteen years ago. "I always tell people I'm in computers and then they leave me alone. Try it."
"Oh I hate telling people what I do for a living," said Mark, a fellow coworker, as we stood in the first class galley of a New York to Los Angeles flight, a flight I wasn't working. We were talking about the job, and what people tend to think of those of us who do the job, which is the main reason Mark hates talking about the job with those who work on the ground.
Flight attendants aren't the only ones who dread talking about it. On a flight a few years back, when things weren't nearly as bad as they are now in the aviation industry, a super 80 co-pilot once confessed, "I never wear my uniform outside the house. I don't want my neighbors knowing what I do for a living. When I get to the airport I change clothes."
"Really?" I asked the first officer who, at the time, seemed a little...well...weird. I mean this was a pilot - A PILOT! Something to be proud of.
Now, years later, I often think of that guy when I'm dressed in my uniform and not on the airplane, the guy who may not have been so weird after all. Perhaps somehow he knew something about the future of aviation we could not imagine back then when things were...well...good, even though back then we still didn't think things were all that great.
Like most flight attendants, I miss the good old days, but I still love my job, even if I'm selling sandwiches down the aisle and constantly apologizing because we don't have this and we don't have that to a full flight of miserably cramped passengers. Otherwise I wouldn't do it. I certainly don't have to do it. Really, I don't. I want to do it and I like doing it. Which is why I'm going to tell you something I told my husband five years ago while we were seated across a dimly lit table from each other on our second date. I won't quit. Ever! Oh yeah, I'll be one of the ones using the drink cart like a walker forty years from now. Why? Because I love my job, remember? So it's a shame that talking about the job has become such a sore spot with so many people.
"You're the new whipping girl," said Margo Candela, one of my few friends who does not work at 35,000 feet for a living. She said that after I had told her how people usually react when I tell them I'm a flight attendant.
"Whipping girl?" I repeated, because this was news to me. I'd never been called that before. In fact, I've been called everything BUT that, so whipping girl sounded nice, for a change, and also kind of exciting. "Whipping girl," I said again, because I just liked saying it, and couldn't stop saying it, as I imagined myself, the girl, actually holding the whip, as I stood in the aisle surrounded by passengers. "So what do you mean, exactly, by whipping girl?" I asked Margo, even though I had a pretty good idea what she meant, which I knew wasn't at all like what I was fantasizing about.
"What I mean," said Margo, the writer. "Is nowadays the dislike for airlines and ticket prices are the only thing people can agree on. It brings the world together. Trashing airlines, customer service, you name it, is a fairly safe and enthusiastic topic of conversation. For instance, I won't talk religion or politics with some people, but airline complaints are fair game."
It was an ah-ha moment. Everything Margo said made sense. And guess what, she actually made me feel better, so much better, in fact, I could go on with my day and face whatever negativity that might come my way with a first class smile on my face.
So go ahead, say what you like about me, my job, my coworkers, it's okay. Because we're doing great things with our lives. Yeah, I said it, great things, people! I mean how many of you are actually bringing this crazy mixed up world together by creating a unified hatred not based on religion, race, or political belief, but by working in an industry that's struggling just to stay afloat? I mean who would have thought that one job could spark so much emotion? From so many people. And from all walks of life!
Now seriously, why can't we all just get along?
Please!
Because we're all stuck in the flying tube together.
Filed under: Food and Drink, Airlines, Transportation, Galley Gossip













Reader Comments (Page 2 of 6)
King Jul 8th 2008 3:08PM
I reiterate what Emma Leigh said: Try being a TSA Screener .. I just tell people I worked for the Department of Homeland Security .. Sounds more official. I worked as part of the National Screening Force and have worked at 36 different airports around the 50 states over the past 5 years and spent a lot of time in the air .. My hats off to those Flight Attendants .. They know their jobs and very well trained to handle any and all situations .. Tsa is the guardian of the gates, but, the Flight Attendants are the guardians of the air ... You Rule Ladies !!!!
cgbear16 Jul 9th 2008 2:43PM
At least you're not a woman working in a junkyard. . . used parts stores, I mean.
King Jul 8th 2008 3:16PM
I agree with Emma Leigh: Try being a TSA Screener .. I would just Tell people I worked for the Department of Homeland Security .. Sounds more official .. I worked for TSA as part of The National Screening Force and in my 5 yeard tenure I worked at over 35 different airports in the 50 states .. I spent alot of time in the air and I truly admire each and everyone of those flight attendants .. They are superbly trained to handle any and all situations and are the first person you call when something happens on a flight . Tsa maybe the keeper of the gates but those ladies are the keepers of the sky. You Rule Ladies !! ...
Eagle Dancer Jul 8th 2008 3:21PM
Be proud of what you do .. Each and every job is an honorable profession ...
susan Jul 10th 2008 7:53PM
you all are wonderful! i dont tell anyone what i do either, just so i dont have to be rude to them!
benjamindavis01 Jul 8th 2008 3:49PM
i'm still impressed with flight attendants... being 30,000+ feet in the air in a cramped aluminum tube partially filled with highly explosive fuel? not to mention the drunken patrons, the weirdos, as well as the ones who dont bathe.... when one really thinks about it, it must take a massive amount of patience in order to work for such a horrible industry!
Gunny J Jul 8th 2008 3:48PM
Heather you have my respect and at times I feel for you. A few times, knowing you can't, I have told off those obnoxious people who think you are there to be your servant and not to serve them.
When asked by strangers what I did for a living a few years back my answer would depend on who was asking. Being a good judge of people, one of the requirements of my job, I would use a couple of different answers. At a company function once I had one overly obnoxious guy not only ask me, but demand that I tell him what my background was. My answer? I told him I put myself in harms way, getting shot at, blowing things up and killing people so he and his spawn could sit around on their fat asses and enjoy the life I protected. Yes, those were my close enough words and yes, my boss at the time looked for an excuse to find some where else to be and no I did not get fired. That was 10 years ago and I had just retired from the Marine Corps. Mostly I told the truth, I was and always will be a Marine. Now I tell them I play Architect but I am not an Architect.
Katherine Jul 8th 2008 3:48PM
I think flight attendants are 99% great! Unfortunately, the 1% is the one you never forget.
What I don't understand is why the USA can't run an airline. Flying JAL, British Airways, Alitalia, Lufthansa etc. etc. is always a pleasant experience -- clean, comfortable, good food and drink and so on. Then you come home. Yuck!
Jack Jul 8th 2008 3:51PM
If flight attendants didn't act as if they were in charge of every aspect of life during the trip that would certainly help your reputation. The same goes for TSA screeners.
I enter courthouses on a daily basis and I'm never asked to remove my shoes, neither do I have a 20-30 something woman telling me when and if I can use the bathroom.
Ron Jul 8th 2008 4:16PM
Jack, coming to a courthouse near tyou is precisely that very thing. The screening to enter the courthouse in Fairfax County, Virginia is every bit as bad or worse than anything you will endure at the airport.
LawyerChick Jul 9th 2008 10:02AM
Jack - Flight attendants act like they are resposible for every aspect of your life during a flight, because they ARE.
Jack Jul 9th 2008 11:47AM
Not so much as southwest has recently found out in a few cases, I'm not sure what kind of lawyer you are "lawyerchick" but I think we can safely rule out litigator.
cherylgafner Jul 8th 2008 3:50PM
I was a Flight Attendant for Leisure Air in 1994. Security measures were in place, but not the grind that air travel has become since 9/11.
I was lucky enough to still get the "Ooos and Ahhs" as it was, and still is, a great career.
Props Bay-bee! :-D
Kelley Jul 8th 2008 4:04PM
I always tell people I'm a customer service specialist for a metal tube distribution company. It's not exactly lying, but people usually don't ask any further questions. They don't need to know that my specialty is slinging drinks at 35,000 ft. And when I'm with a group of friends and someone who doesn't know me asks and I respond with that answer, it tickles my friends to no end! They have all witness my good time grow weary from people who complain to me about service.
velma Jul 8th 2008 4:12PM
You should tell them you are an undertaker. I am sure the room will get silent,
Tom Simonton Jul 8th 2008 4:10PM
As the kids would say today: I am so-much on your side; for two reasons: I am a member of a craft that was once looked upon with respect (journalism) and my late wife was a flight attendant. We both met in the 1950s when she was making the adjustment from props to jets -- and the concurrent earlier arrival times -- and I was a cub reporter thoughly enjoying the court and (later) politics beat. I remember meeting her so often at National Airport that airport employees and vendors began calling me by my first name. We journalists had respect up to and including the Watergate mess, but then the emphasis on celebrity misdeeds by the Hollywood and London press corps undercut our credibility and sent us into respect limbo. Let's face it: The general public is fickle, whether they are newspaper readers or air travelers. Stick with it, young lady. One of life's real pleasures is to get paid (no matter how much or how little) for doing something you thourougly love! And you flight attendants have made my life a blessing -- literally!
Bobby Jul 8th 2008 4:10PM
My sympathies go out to anyone who does their job efficiently & get nailed by association.
I'm a builder/land developer. I hate telling people what I do because I'm automatically guilty for the housing crisis in America, I'm the greedy bastard responsible for all the foreclosures. I've dedicated my whole life to keeeping my profit margins close so people could have nice homes to live in. Basically I've got a "screw the world" mentality when it comes to other's perceptions. Very few think clearly on issues of importance anymore.
This article itself shows the power of suggestion. All the comments seem so understanding but wait til the next issue comes up of a FA getting huffy with someone who probably deserves it. You'll be a belligerent bitch again Heather. Sorry dear, it comes with the territory & we all carry our own personal cross.
Regards dear....
Bob Jul 8th 2008 4:11PM
When I worked for the airline, for some reason I got a level of respect. Now that I work for an oil company, you could only imagine.
jim Jul 8th 2008 4:12PM
You folks brought this on yourselves. The "Gbye" sketch on Saturday night live was accurate and almost 20 years ago.
flyingfish Jul 8th 2008 4:13PM
Consultant............... cause I consult pax on late arrivals, connections, weather, mileage awards, mileage programs, consult my manual for broken equipment and lack of meal services, consult my fellow flight attendants on their love life or lack there of. Consultant sums it up. Keep flying high, sister.