Click on a label to read posts from that part of the world.
Galley Gossip: Airline Bashing, bringing the world together

"So what do you do for a living?" asks...oh...whoever it is asking that day, which on this day happened to be a client of my husband, a very important client with a very impressive job.
"I'm a flight attendant," I say with a smile.
The two second pause, that's usually the initial response from the person asking the question about my job. During this never ending pause, I always find myself holding my breath, because the pause is always followed by one of two responses, and nine times out of ten it's not the good response.
- The good response: Is full of excitement and ends with an exclamation mark. It goes something like this; "I've always wanted to be a flight attendant!" or "My sister is a flight attendant!" And always leads to a very nice conversation about travel, which then leads to other interesting topics related to travel.
- The bad response: Always starts with the same four words, "On my last flight..." which is then followed by another pause, accompanied with a weird look, which of course leads to a very bad story about the last flight. Needless to say, the conversation usually doesn't go so well after this. How can it? I've now been linked to the worst flight this person has ever had. No matter how well we'd just been getting along.
"Computers," said a friend, and CEO of a well known watch company that I worked for thirteen years ago. "I always tell people I'm in computers and then they leave me alone. Try it."
"Oh I hate telling people what I do for a living," said Mark, a fellow coworker, as we stood in the first class galley of a New York to Los Angeles flight, a flight I wasn't working. We were talking about the job, and what people tend to think of those of us who do the job, which is the main reason Mark hates talking about the job with those who work on the ground.
Flight attendants aren't the only ones who dread talking about it. On a flight a few years back, when things weren't nearly as bad as they are now in the aviation industry, a super 80 co-pilot once confessed, "I never wear my uniform outside the house. I don't want my neighbors knowing what I do for a living. When I get to the airport I change clothes."
"Really?" I asked the first officer who, at the time, seemed a little...well...weird. I mean this was a pilot - A PILOT! Something to be proud of.
Now, years later, I often think of that guy when I'm dressed in my uniform and not on the airplane, the guy who may not have been so weird after all. Perhaps somehow he knew something about the future of aviation we could not imagine back then when things were...well...good, even though back then we still didn't think things were all that great.
Like most flight attendants, I miss the good old days, but I still love my job, even if I'm selling sandwiches down the aisle and constantly apologizing because we don't have this and we don't have that to a full flight of miserably cramped passengers. Otherwise I wouldn't do it. I certainly don't have to do it. Really, I don't. I want to do it and I like doing it. Which is why I'm going to tell you something I told my husband five years ago while we were seated across a dimly lit table from each other on our second date. I won't quit. Ever! Oh yeah, I'll be one of the ones using the drink cart like a walker forty years from now. Why? Because I love my job, remember? So it's a shame that talking about the job has become such a sore spot with so many people.
"You're the new whipping girl," said Margo Candela, one of my few friends who does not work at 35,000 feet for a living. She said that after I had told her how people usually react when I tell them I'm a flight attendant.
"Whipping girl?" I repeated, because this was news to me. I'd never been called that before. In fact, I've been called everything BUT that, so whipping girl sounded nice, for a change, and also kind of exciting. "Whipping girl," I said again, because I just liked saying it, and couldn't stop saying it, as I imagined myself, the girl, actually holding the whip, as I stood in the aisle surrounded by passengers. "So what do you mean, exactly, by whipping girl?" I asked Margo, even though I had a pretty good idea what she meant, which I knew wasn't at all like what I was fantasizing about.
"What I mean," said Margo, the writer. "Is nowadays the dislike for airlines and ticket prices are the only thing people can agree on. It brings the world together. Trashing airlines, customer service, you name it, is a fairly safe and enthusiastic topic of conversation. For instance, I won't talk religion or politics with some people, but airline complaints are fair game."
It was an ah-ha moment. Everything Margo said made sense. And guess what, she actually made me feel better, so much better, in fact, I could go on with my day and face whatever negativity that might come my way with a first class smile on my face.
So go ahead, say what you like about me, my job, my coworkers, it's okay. Because we're doing great things with our lives. Yeah, I said it, great things, people! I mean how many of you are actually bringing this crazy mixed up world together by creating a unified hatred not based on religion, race, or political belief, but by working in an industry that's struggling just to stay afloat? I mean who would have thought that one job could spark so much emotion? From so many people. And from all walks of life!
Now seriously, why can't we all just get along?
Please!
Because we're all stuck in the flying tube together.
Filed under: Food and Drink, Airlines, Transportation, Galley Gossip













Reader Comments (Page 1 of 6)
ojala Jul 7th 2008 11:45AM
Many countries require that you enter your occupation in the immigration form. CTO or any IT acronym may be difficult in some odd caribbean island so for the last few years I've used fireman. Everyone knows what they do. Unfortunately my girlfriend refuses to use "nurse" ;-) (She doesn't work in IT)
A friend does the same and he is always a bridge builder. Everyone knows what a bridge is..
justin.glow Jul 7th 2008 12:18PM
Lots of international hostels ask for your occupation as well. I usually put "astronaut."
Willy Jul 8th 2008 2:33PM
I have used "I am a businessman."
I love the vagueness of it.
Sandy Jul 8th 2008 4:58PM
I tell people (with a very serious look on my face) that I work in High Speed Aluminum Tubing. You always get a puzzled look from them and you can see their brain start working as they try to figure that one out.
Like most of the airlines right now, things are so crazy where I'm at that even though I love to fly and see the world- I am looking for something else. Two Involuntary Furloughs was enough and I won't come back from a third.
Jill Jul 8th 2008 10:02PM
My mom is or I should say was in the business and her husband is a pilot. They now own and operate a charter business with another pilot. Some of the stories she has told me has either had me rolling with laughter or shaking my head in shame that people can act the way they do. Like you, she loved her job but age caught up to her but she was able to find other ways to stay in the air when her time was up, like bringing medical needy children back from other countries. She worked her backside off and still does and loved every minute of it. I for one still ooh and ah over someone being a flight attendant. Good luck and fly safe, all of you out there!
TFiddy Jul 7th 2008 12:25PM
How sad...but true! I remember the days when people, upon learning that I was a flight attendant, reacted with wide eyed wonder, followed by all kinds of "oohs" and "aahs" and questions and entreaties to please, please regale them one more time with yet another endlessly entertaining story of my glamorous life in aviation...yes, and I'm here to tell you that those were fabulous times that I will always treasure, and you should be jealous! Just last week, however, I walked in to my dry cleaner in full uniform, and the nice little lady behind the counter said, "Oh hello, hon...I didn't know you worked for the airlines!" "Why,yes, yes I do, I blushed and replied modestly." "So what do you do, are you a ticket agent?" "No, no...actually I'm a flight attendant," I reply. To which she said..."Oh, my God...you poor thing!" It's true. Like you though, Heather, I'm still in it because I love it...even though I long for the days when flying was considered special and we were able to make it so for the priveliged few who could afford it. Maybe we do need to raise those ticket prices. Happy Flying!
Emma Leigh Jul 7th 2008 2:24PM
You think telling folks you are a flight attendant is bad? Try telling folks you are a TSA screener. It's right up there with IRS auditor.
I have had bad flights but the one good thing about them was usually the flight attendant. They have always been friendly and have helped me out more than a couple of times. They don't get enough credit for the work they do.
Paula G. Jul 7th 2008 7:09PM
Heather, you crack me up! And I totally admire your dedication to your profession. I know I couldn't do it. Plus, you seem to have your pulse on the zeitgeist. Did you hear this piece on NPR today?
http://www.npr.org/templates/story/story.php?storyId=92222458
LawyerChick Jul 8th 2008 12:30AM
I get the same kinds of issues when I tell people I'm a lawyer. About 2% actually are interested, 88% want to lawyer bash or get free legal advice (or BOTH, which is especially mystifying to me) and the other 10% ARE lawyers. They just go, "huh."
chickatty2 Jul 9th 2008 9:12AM
Well said, LawyerChick!
You're right on the money regarding people's responses to learning I'm a lawyer. Add among them, "How can you defend those scum?" when they learn I have a criminal defense practice. But then they want to hear the stories.
And, really, lawyers are the worst. I met a guy , a lawyer, on an internet dating site who refused to get to know me -- becaue I'm a lawyer!
For years I said I was a dental hygienist. Now I say I'm a lion tamer. Maybe I'll switch to flight attendant....
LawyerChick Jul 9th 2008 9:57AM
I actually called my blog "LawyerChick" - at Heather's suggestion, no less - because of an encounter with a lawyer sitting next to me on the plane. Heather witnessed it all (except for the "lawyer chick" comment).
Maybe I'll switch back to what I was before I went to law school - "I watch bugs have sex..."
PG Jul 8th 2008 12:52AM
Thank you for sharing. Both the repitition and nature of the dialogue must be annoying and boring. I never thought of this before you wrote about it.
I offer a slightly different, sympathetic perspective. Many people seem not to know how to behave socially, which irritates me. Even if they are unable to hold an intelligent, interesting conversation, I wish they could at minimum be polite and courteous. Then, I remember that some people are "front of the house" people, and others are clearly "back of the house" people. Those who have the skills for "both sides of the house" seem rare lately.
One of my pet peeves is when someone at any company doesn't understand how to converse properly with a client, customer or prospect. In my view, even a mechanical enginner or actuary should know how to carry a conversation adequately. Maybe he/she will encounter one on the way to the restroom, on the phone accidentally--or on an airplane. This also entails smiling and saying nothing. If this is too much to ask, I have a constructive solution: Stay in the "back of the house."
For me, the immutable shortcoming with "back of the house" people is that they have no awareness that there is a time and place for things. And for those who might decide to bore an attorney, flight attendant or suit about the perceived flaws of the legal system, airline industry or corporate America, I ask that they just smile and say nothing. :-)
Adam Brown Jul 8th 2008 8:52AM
Hey! What do you have against mechanical engineers? Come to think of it, maybe I need to think of something else when people ask me what I do. "I design air conditioning systems" just isnt getting it done.
devon jones Jul 8th 2008 11:19PM
I work at the reception area of a hospital. I am the switchboard, I also recept people into the computer system for the ER. When I tell people where I work all I hear is complaints about the ER where I work. The other thing people do is ask me medical questions or tell me their entire list of complaints. They also tell me their family and friends list of medical complaints. I get no respect from anyone at my place. I am only the operator and not only do I do that I also leave people into the ER and the Main hospital at night if security is busy. I am responsible to see that the right people are notified about alarms.
I am also the person people waiting to be seen in the ER and have been waiting for a long time come to complain. I cant move it along I don't work in the ER.
People just do not understand that ambulance and chest pain patients have priority over your toothache.
I know it hurts but it is not life threatening neither is your flu symptoms or your earache.
Ron Jul 8th 2008 11:11AM
Adam, try "I keep you cool."
keri Jul 8th 2008 2:46PM
Why would any one NOT want to be proud of their job as a flight attendant or co pilot? I'd be more than proud ....and who cares what anyone says.....in a crisis, THEY CALL ON YOU! ...just like cops, they bitch about them but who do they call for help?
Hypacrates arent they. I wish I had a husband who was a flight attendant or pilot or copilot....
Jim Jul 8th 2008 3:02PM
Piss and moan! Try working in a factory 6 or 7 days a week, 12 hours a day then tell me how bad your job is. I live in Michigan and make milk cartons for a living, now thats embarrassing!
cgs721 Jul 8th 2008 3:56PM
how the hell do you have a computer if u work making milk cartons
chas Jul 8th 2008 3:05PM
Flight attendants; Goddesses of the sky.
Jim Jul 9th 2008 6:10AM
you can't be serious..have you had a good look at them lately? I haven't seen any goddesses, just normal looking females. Nothing special