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Calling Spirit Airlines could lead innocent customers to phone sex

by Jeffrey White on Jul 6th 2008 at 1:00PM

A few days ago Grant posted about Spirit Airlines' move to start charging for any seat reservation, including middle seats.

Barbara from Detroit was less than happy to learn about these seat charges, and recently called Spirit to complain.

As she recounts to the Consumerist, her first attempt to reach customer service resulted in talking to a representative based somewhere in Asia with a shaky understanding of American geography -- Michigan? Where's Michigan? She asked for a better customer service number, and the representative gave her...a phone sex line.

"I was more than startled," she said.

I bet.

Barbara did eventually get to another customer service agent, who promptly gave her another 800 (or 900?) number, where she was kept on hold for more than 30 minutes.

At least with the phone sex line she would have had someone to talk to....

Filed under: Airlines

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