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Galley Gossip: Snacks on the plane
"Diet Coke," says the passenger after I ask him what he'd like to drink. While I'm filling a plastic glass full of ice, he asks the question I hoped he wouldn't ask, "Can I get a sandwich?"
"Oh...ummm...I'm sorry." I make a face, the I'm-sorry face, because I am sorry. Really, I am. I'm sorry I have to say I'm sorry all day long. "We ran out," I continue, and before I can tell him that we actually ran out of anything and everything edible on the airplane, he asks "What else do you have?"
I take a deep breath, because I really don't want to tell this guy we have nothing, not one thing, so I make the face again, the I'm-sorry face, and decide to make light of the situation. "Diet Coke. Sprite. Diet Sprite. Pepsi. Diet Pepsi. Orange juice. Apple Juice." He's looking at me like I'm crazy, so I make the face again, oh you know the one, and say, "I'm sorry, but we ran out of everything. There's no more food."
"What do you mean there's no more food!"
"We ran out of food," I say again, as I oh so gently place a can of Diet Coke and a glass of ice on his tray table. What I don't say is that we ran out of food hours ago, due to the fact the passengers were starving because of the hour and a half weather delay we took on the ground. What this passenger and I do not know, and will not know for another hour, is we're going to have another hour and a half delay in flight because the airport in New York is closed due to more bad weather . "Sorry," I say again, and I am, sorry I'm forced to say sorry all day long.
"This is ridiculous!"
I agree, it is ridiculus, but that's the way it is.
Last week Iva Skoch wrote about Passengers Revolting on a flight out of Beijing that was canceled due to weather. Fifty-two pasengers refused to leave the aircraft, so they slept on the plane for over twelve hours. "The biggest irony," Iva wrote, "And something I can't see happening on America's cash-strapped airlines, the flight attendants kept serving food and drinks to the protesters."
Well there are two reasons you won't see flight attendants in America serving drinks and food to "protesters" onboard a canceled flight throughout the night until the wee hours of the morning, when the airline is finally able to get people onboard another aircraft.
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No food. At least there's not enough to serve to everybody onboard. Sorry. These days flights aren't catered full. Why? Don't ask me. I'm just the messenger. But I'm sure it has something to do with those silly fuel prices. But who wants to eat airplane food that's been sitting on an airplane for hours anyway? We're talking astronaut food, people! We're talking there's a reason the fruit in first class doesn't turn brown by the end of the flight.
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No money. Flight attendants aren't making a dime until the aircraft door has been shut and the airplane has backed away from the gate. Now keep in mind we've already worked the first hour of our day for free, which is by far the most chaotic part of flight - boarding. And you're right, we did agree to work that first hour for free when we took the job, but there's no way, no freakin way, we'll work one hour more. Would you?
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Which brings me to the point of this post (there is one, I promise) - snacks. I'm talking food. You should bring some the next time you travel. At least something. Anything! An apple, a cereal bar, instant oatmeal, whatever.
I know exactly what you're thinking. Why should you have to bring your own food when you paid for a ticket? Because you paid for a seat. That's it. And as soon as you realize that, the better your flying experience will be. I'm sorry (always sorry) but that's the reality of the situation. Unfortunately traveling today is like a real life episode of Survivor. You never know what's going to happen next and you never know when you're going to eat again.
Oh I know it's inconvenient to pack food. Trust me, I'm right there with you, carrying a white plastic grocery bag full of Jiffy peanut butter to-go, a brown banana, two slices of multi-grain bread, and an old package of instant oatmeal, as I undress my way through security and make my way through the terminal - Just in case! Forget the clothes, the books, the DVD - pack the food! Mechanicals, weather delays, and cancellations do happen, and they happen often.
Take my five hour flight yesterday that turned into seven and a half hours of starvation for the people onboard who didn't bring food, or purchase food when they had the chance. Me, I had a chorizo and egg breakfast burrito from La Salsa at the San Diego airport early that morning and I was STILL starving by the end of that flight! I actually got down on my hands and knees and dug through a dirty first class cart looking for something, anything, to get me through the last hour. But there was nothing - not one thing to be had. Which is why most flight attendants I know always - ALWAYS - bring their own from home.
Oh hold on a sec, my cell is ringing... "Hello?"
"Flight Attendant Poole?" asks the stern voice on the other end.
Oh no. The company. What now? "Yes, this is flight attendant Poole."
"Your flight to San Francisco tonight has been delayed."
Filed under: Food and Drink, China, Airlines, Galley Gossip







Reader Comments (Page 1 of 2)
BrianM Jul 3rd 2008 12:48PM
Geez, I didn't realize FA's weren't paid while on the ground. That sucks.
So, any recommendations for Good travel food? Based on the little nutrition information I know, protein and Fat (unsaturated) are the best at keeping you feeling full. And being a traveler, anything that can get damaged with all the cramming is bad. So jerky, nuts and even a little trail mix come to mind as good. But I'm Always open to other suggestions (as are others, I'm sure).
Cheers!
Sheila B Jul 17th 2008 5:20AM
Snacks for in-flight: boiled eggs, fruit, crudite's, cheese, crackers, rolls, cookies, pastries, pickles, olives (packed w/o liquid in a plastic container). A couple of water bottles that you emptied before the security station and filled up at the water fountains or with soda at the restaurants. If it's a long flight, skip the soda and go for the water or some other non carbonated beverage; you might need it since the air in the flights is very dry, and you don't want to have to wait for a flight attendant when you want a drink of water.
Other food ideas:
Mornings, get a McMuffin or the like, or pastry at the fast food places outside your gate.
Lunch or dinner time, get a burger and fries, or something more elegant to go. You can carry on about anything if you buy it inside the security check. But get something that isn't particularly difficult to eat.
Then have some sort of snack packed in case you get hungry farther into your trip if it's a long one. I generally don't end up eating the snack foods if I get something at the terminal. Then I have them ready-packed for the return flight. But if you intend to have a real meal to carry onto a shorter flight, don't take perishables as snacks.
One thing...if you carry on a nice meal, it occupies some of that time that's on your hands, whether it's in-flight or waiting for a late flight at the terminal.
ANB Jul 3rd 2008 12:54PM
Oh, please. Every single time a Galley Gossip feature comes up, it's always more of the same: seething and whining.
And endless, mind-boggling selfishness.
The only time you're ever feeling sorry is not because you feel for your customer, who is forced to stay hungry for the time of the flight, but because you feel sorry for yourself. For - imagine! - having to be polite with your passengers. Well, here's a newsflash: that's part of the job. If someone has to pretend he/she cares about your passengers, they should get off the aircraft and never come back to the service industry.
I don't want to make it personal, but it's because of flight attendants like this that the Airline Industry in the West has such disgraceful level of service. This humongous sense of entitlement is what's driving the arrogance, the rudeness, and the outrageous condescencion you face on a trip you pay north of a $1,000 for.
That's why any time I can, I will always choose Korean Air over Air Canada, Singapore Airlines over United, and Emirates over Lufthansa. Christ, I'll even choose Aeroflot, despite its safety record, just because most Russian flight attendants know what the real service is.
I'm seriously starting to wonder if it's possible to customize Gadling's appearance to disable certain sections on this otherwise great blog.
agnes Lopez Jul 4th 2008 1:40PM
Well good for you that is why airline competition is all in the favor of the customer.
But yes as 20 yrs with AA i am also tired to say sorry no food no blanket no hotel room at my company expense ect..........
trust me most of us will love to go back to dishing meals and having amenities to offer our customers.
And it make it harder to digest that when we say sorry no and learn about Management getting huge bonuses.
Or when after helping some old lady putting her luggage up in the overhead bins and hurting your back you get denied medical pay.
So go on and go the way,but i enjoy that web site it actually make me smile and lighten my day.
Peace and safeflying
Ron Jul 7th 2008 10:55AM
ANB, if you don't like it, don't read it.
And don't let the door hit you on the way out.
bill Jul 8th 2008 12:36AM
thankfully you can choose to fly on korean or singapore versus u.s flagship carriers and anyone dumb enough to compare them without knowing the facts, is a boob. read agnes' blog after yours to 'maybe' get some insight into the industry. no one is kidding you that the product is still the same. take your money to the "asians' who fire their employees at age 30 and have them wear humiliating 'costumes' for customers like you. sure you may have noticed a little difference between the hotels in bangkok versus chicago. you pick the few last government subsidized carriers to compare to "us". p.s. you get what you pay for
jonnie Jul 9th 2008 11:08AM
I hope ANB is on one of my flights when we run out of food. I won't say sorry to this person when i get to them. That way this person doesn't think i am being a horrible flight attendant. Come on, do you think flight attendants want to make 300 passengers flight miserable for 5hrs? Try walking in my shoes for 5hrs and i will try to walk in yours for 5hrs as well. I am sure neither one of our jobs are easy.
Robobagins Jul 3rd 2008 1:23PM
I always, ALWAYS bring some food to snack on. The trick is if you have anything that isn't dried(say a sandwich or an apple or whatnot) is to vacuum pack it. And what if security makes you open it? Carry a straw. Even something as silly as sucking the air out of ziplock bag while closing it can keep the sandwiches fresh a couple of hours into that flight. I even carry a couple of extra baggies in case I pick something up after security but before boarding.
beatofhawaii Jul 3rd 2008 1:29PM
Here are my airplane food recommendations, after years of trial and error: http://beatofhawaii.com/how-to-eat-well-at-30000-feet/.
Heather Poole Jul 3rd 2008 1:39PM
BEAT OF HAWAII - thanks for the link!
ROBOBAGINS - Security doesn't check food - just liquids. Good tip on how to keep sandwiches fresh.
BRIANM - Keep in mind, this is IN CASE you have a delay, mechanical, etc, so you don't need much. There's nothing worse than getting stuck without food and unfortunately most airlines don't have much to offer these days, if they have anything at all
Heather Poole
DJ Jul 3rd 2008 2:22PM
I was on a cross country flight where another airline cancelled their flight due to weather..so those passengers were put on our flight. Since it was unexpected, there wasn't enough food for everyone. The pilot made an announcement that since they couldn't feed all of us, no food would be served. Instead, they gave us the inflight movies for free..
I have to admit, even with a snack I brought, after 6 hrs we were all ready for real food. I guess you should never assume you will get what you paid for anymore. Since a meal WAS included in the itinerary, there were some pretty unhappy, unprepared people..
w67 Jul 3rd 2008 2:32PM
well... if I am hungry, I smoke a cigarette .
Yes, I know, it's forbidden ... so I don't ;-)
Galley Gossip is great, both very interesting and funny , thanks Heather
Lucy Jul 3rd 2008 6:47PM
Hi Heather! I love your blog!
I always bring food with me. I have an odd eating schedule, and food allergies and I'm an incredibly picky eater. It makes it easier for me and everyone around me if I just bring food I can have and like.
Erin Jul 3rd 2008 2:57PM
Heather, I really enjoy Galley Gossip. Please keep it up.
Bert Jul 3rd 2008 3:28PM
The airlines want to make a buck by selling food and drinks, yet they under stock carts.
Why not just do away with with the food cart, coffee maker et all. Save the weight, save the gas.
Michael 8-) Jul 3rd 2008 7:28PM
Did you really just try to get our sympathy and make excuses for the airlines at the same time?
I don't understand why everyone keeps trying to make excuses for the airlines. We get it. Fuels costs are way up and airlines want to cut costs. Don't we all do the same at home with our cars and budgets?
What airlines need to do, though, is stop hoping to string us along until things get better -- because they're just pissing us off in the process. Instead, raise prices. Give me all the old service, cover fuel costs, and reduce flights and overcrowded airports.
Sure there will be fewer paying customers, but they'll be much happier customers, back to being loyal, and air travel will become a desired commodity again and not looked at as just another consumer convenience.
Kris Okutsu Jul 4th 2008 1:09AM
Heather I love your blog keep the stories coming.
I never travel without snacks not only does it keep me from starving, but occupys some of the time.
Debra Jul 4th 2008 9:59AM
ANB:
What exactly do you think being in the service industry is about? I'm pretty sure it's not about taking verbal and at times physical abuse politely and with a smile...
Your opinion of flight attendants and their "mind-boggling selfishness" to me is mind boggling in its mean-spiritedness and bitterness. You did make it personal and I think you were missing Heather's point in your rush to bash her and everyone in her profession.
The reality is that most flight attendants are hard-working, dynamic people (who by the way, would not hesitate to try to save your life it should it become necessary) that are working under increasingly difficult and hostile conditions.
Are there some bad ones out there? Of course, just as there are bad passengers. By painting us all with the same ugly brush you are missing out.
Also, ANB, you tend to get back what you project-I would be willing to bet that the arrogance, rudeness and sense of entitlement you've experienced is coming from somewhere a bit closer to home than the flight attendants you've come across. I'm just saying...
AJ Jul 4th 2008 12:22PM
excellent ! thanks.
AJ Jul 4th 2008 2:07PM
some of the people on here sound so unhappy ! why don't you drive then ? dont' fly ! don't forget to bring a snack. happy 4th !