Royal Caribbean bans Cleveland couple for life

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I completely support the RC company. Obviously, this couple cannot be satisfied. Chronic complainers that only find excitement in making other people miserable are not profitable and end up making other passengers around them unhappy, too.

I work in a completely different field than the travel industry, but we had a similar problem and dealt with it the same way. We had a customer that complained about everything. He would burn up employee time by complaining and resources from us investigating the (unwarranted) complaints. It was a great morale boost to the employees when our company president told him that his business was no longer desired. Once he was gone our workers had more time to devote to our good (and profitable) customers.

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