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How is Heathrow's new terminal like your girlfriend? It can't deal with all your baggage.
What does $9 billion dollars get you these days? For British Airways shareholders, it's a shiny, state-of-the-art new terminal at London's Heathrow Airport. (Note: Price does not include your checked luggage.)
Terminal 5, British Airways' new $9 billion dollar megastructure at Heathrow Airport, opened earlier today to passengers, but the airline is experiencing some "technical glitches" in the process of returning passengers' checked luggage to them. Some had to wait for as much as four hours for their bags, and passengers are being asked not to bring checked luggage on their flights-- or to call the airline and rebook.
BA has already cancelled 34 flights because of "technical problems" with the new terminal.
Gareth Kirkwood, BA's delightfully British-named director of operations, said: "We sincerely apologise to those customers who have suffered disrupted journeys or baggage delays." Wow, he even spoke using British spelling. That's impressive.
[Hat tip to Moody75 for the link.]
Filed under: United Kingdom, Airlines, Transportation, Airports
Reader Comments (Page 1 of 1)
Nick Hawkins Mar 27th 2008 4:21PM
Makes you want to fly BA, doesn't it? This isn't the first time that LHR's had problems with their baggage system - they had an issue in early Feb, IIRC.
I wouldn't be surprised if this takes months to iron out all the issues with T5.
JJ Mar 27th 2008 9:43PM
The Heathrow nightmare continues... Great news for BA's competitors like Virgin at T3 or better still Eos and Silverjet who don't fly out of Heathrow at all. I think there's a Bermuda Triangle effect out there in West London, everything seems to go haywire in the vicinity of Hounslow.