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Myth or magic bullet? 4 secrets about Rule 240
If you've ever considered evoking Rule 240, you need to read Christopher Elliott's explanation of the legitimacy behind an airline's "responsibility when a flight is delayed or canceled."Some people say the rule is a myth, and mentioning it to a gate agent will only garner rolled eyes and strange looks. Other claim that actually it does exist. Elliott comes to the rescue and sets everyone straight.
"Clearly, there is a Rule 240. But it's hardly an all-powerful provision that can be invoked by every stranded passenger. Somewhere between myth and a magic bullet lies the truth about Rule 240."
He goes on to offer up four "lesser-known facts about Rule 240 that have been overlooked," including:
- Every airline has a rule '240' - but not every airline calls it Rule 240
- Rule 240 is just one part of a contract that you really ought to read
- Rule 240 is subject to change without notice
- A better name for Rule 240 is "Customers Last"
Filed under: Airlines, Consumer Activism
