When to use and avoid Orbitz, Travelocity and Expedia

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When it comes to booking JUST a flight, I've taken the easy route, and gone with online. But I cannot tell you how much it meant to have a wonderful travel agent on my side when our flight got delayed in Denver, causing us to miss our connecting flight out of Miami to San Juan, Puerto Rico. I called her while we were sitting on the plane with technical difficulties, told her they said it would be 10 minutes before they knew if their small fix would be the right fix. When I called her back 10 minutes later, worried that we were going to miss our cruise the next day, she already had a flight out for us the next morning, contacted the cruise line to let them know we'd been delayed, and had a hotel room booked for us that night in Miami. Everything was taken care of for us, without any extra expense, because we had a wonderful travel agent who knew her stuff.

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