MOST REDICULOUS EXPERIENCE RENTING A CAR IN MY ENTIRE LIFE!!!!! I had to call 3 times before someone finally answered the phone while we waited for the shuttle. Total wait was 45 minutes. Shuttle driver was nice, friendly and helpful (only positive). While signing paperwork, front desk agent tried to up-sell a car grade but I declined. Then, he offered additional insurance, but I declined again. Then he began to harrass me and tried to frighten me into buying the additional inurance by telling me that my insurance will not cover the total charges if I did have an accident (which I KNOW is wrong since my husband had a car accident 3 months ago in a rental in the same city!). They treated me like I was stupid and didn't understand my own insurance policy. They were condescending and arrogant and essentially told me that I was wrong and did not know what I was talking about because they are "in the business" and I am not. Then, I was told that if I declined the insurance, I would have to pay a $500 deposit to be held on my debit card for up to 2 weeks. I told them that I did not have to pay that when I last rented a car from one of their competitors a few blocks away, but both agents then told that I did and I must not have realized it. Then they told me that the other vendor also ran a credit check on me and I just didn't know. I check...not true! I told them that I definitely would have realized it if I had $500 being held on my bank card. They basically told me that I didn't know what I was talking about...they are right...I am wrong. I ASSURE YOU, I AM NOT WRONG! Finally, after becoming extremely frustrated, I seriously considered having them drive me back to the airport where I could get a car from another vendor and told them so. But, we were exhausted from traveling over the last 8 hours and my daughter who is 34 weeks pregnant was swelling up and our aunt who has medical issues that were causing her to feel faint just wanted to get on the road so we decided to turn the other cheek and go. It took looking over 2 cars with a fine tooth comb (both of which had dings and paint chips, scratches, cigarette burns, bent rim/hubcaps, and were not very clean. I was terrified to leave the lot as I had to sign a waiver stating that I was responsible for any damages, locked in/lost keys, tire issues, loss of rental time if car was returned in a condition that required it needing maintenance, etc. Yes, these are "normal" documents, but the means to which they went to explain to me how seriously they take their contract (which was largely due to my decision not to purchase their additional insurance!), had me afraid to drive the stupid car! When I was signing the final page, I was asked if I wanted to use their gas re-fill service. I declined as it was near $8 per gallon. Then the agent said to me in a highly disgusted tone that I would need to bring the car back on full, showing a gas receipt from a station within a few miles of their location after filling up and "topping off" the gas. I said, you do know that "topping off" gas is bad for the environment, right, I mean it's written on every pump? He said, that was their policy and acted like I was crazy. Then he proceeded to tell me that if people returned the cars on full but didn't top them off, eventually after so many uses, the car wouldn't be on full anymore. I was like, WHAT??? That is the dumbest thing I have EVER heard! If the car is returned on full, the tank is FULL - dumb ass! I know this is incredibly long, but believe it or not, I left out a ton of details!!! Like I said, absolute worst experience in customer service ever in my life. Pay the little extra, deal with a reputable company, save yourself the aggrevation, ESPECIALLY if your intentions are to enjoy your trip!

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