Why does Allegiant Air need two hours of my life?

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3-31-2008 @ 6:53PM

Debbie said...

I flew allegiant this past weekend. From the 45 min. wait at the ticket counter to the unmanned/unmarked gate---tended only at boarding time, and then the allegiant employee had a back pack on, assumably containting everything necessary to work there. The only thing she used was the door, to let us board, and the phone, to page and announce. They must be a great investment---they don't SPEND any money! The only 3 things in the seat back pocket were an air sickness bag, an "in case we crash" card, and the menu, stating the prices for all consumables on board, from water to booze and snacks. The real corker came when I used the lavatory on the return flight. I went up there because the OCCUPIED light was not on, but when I reached the door it was, in fact, locked by the occupant. When I was able to get in, the commode had traces of human waste that would not flush, the toilet paper was sitting on the counter---saved $ on the spindle to hold it, I guess--
and the waste bin was full---20 minutes, and less than 5 passengers' use, into the flght! My husband had the same comment about lag time/drink consumption---all adds up to a not-so-thrifty flight!
Would not likely fly them again, and will not recommend them. On our return flight, it took a good 30 min. to have our luggage get to the carousel, and this is in a regional airport (the kind they are trying to build their schedules and reputations on!). Thanks for letting me vent---and warn others who might be considering an Allegiant flight.

7-31-2008 @ 6:46PM

karin said...

I booked my kids return flight from Phoenix to Sioux Falls SD (another thumbnail size airport) using Allegiant they were great about booking the tickets and helping me do all that...which was fine. My problem was that since they considered my 13 year old to be an adult they refused to allow their grandmother to see them off at the departure gate. But wait, for a fee of $100 they would let her in to wait with them until they boarded the plane. Unbelieveable, that is exactly how they make up the money for offering low fare flights...mom refused to cave in and ended up watching them thru a window. They went so far as to blame TSA for it which my mother was wise enough to speak to a TSA agent who told her that the airline has done this before. I called the airline to voice my concern spoke to "Vickie" in Customer Service (boy,they really stretch that term) She started off with a nice tone but by the end she was done and made it clear.

It's true you get what you pay for... US Airways next year folks.....

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