Now I understand why travelers get angry

Click on a label to read posts from that part of the world.

I agree 100% with #2 - sometimes a kind word or a gesture of understanding can do wonders.

Unfortunately, many employees are as frustrated as the passengers they're trying to help and it becomes a vicious circle of nastiness.

I like what Matt Daimler of SeatGuru had to say recently: http://www.gogirlfriend.com/travel-news/seatguru-shares-top-10-tips-holiday-air-travel-2950

"...by managing expectations, and planning for some inevitable bumps in the road, you can have a more relaxing travel experience."

Looking forward to reading more of your "domestic" horror stories.

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