One thumb down for Kayak.com

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12-17-2007 @ 9:02PM

billo said...

Jerry,

I'm sorry you ran into some stale fares on your recent search; we try hard to make sure that fares are accurate, but it's a tricky problem, especially internationally. It's the number one focus of our programmers, and we are approaching the problem from many directions.

Richard is wrong in this case: Kayak has nothing at all to gain from bait and switch, and everything to lose. Since we only make money by building a large audience of trusting users, errors hurt us.

See http://www.kayak.com/help/pricing.html for more. I encourage you to report price errors when you find them, so our search team can track them down. In many cases, we can correct stale data in different feeds and make things better for the next user. The feedback link is the best way to do this; every feedback gets read by a human. http://www.kayak.com/feedback/

Best Regards,

Bill, chief architect @ kayak

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