Gadling

Phil, I know no such thing. I do know that I get calls all the time about how "clueless" people claim to be. Maybe I am jaded, but when I am getting calls about people saying how they do not know how to send a text message and they want credit for these "bogus" charges and thier account shows 125 text messages a month for the past year, yeah it jades my judgement. I am sure there are some people that are truely clueless as some of thier phones features. But it is my job to help those people.

When a person gets a wireless phone the charges are right there in black and white. Read! And you very well must have the service I work for as we have done the credits and retrocative thing for many of our good customers.

To all wireless users: when your cuctomer care person is recommending that you change your service to include a special feature package it is not to make the company money, it is to help you. A perfect example is a call I handled this week. The customer calls to say their bill is higher this month and wants to know why. When I explain that they have pay per text instead of a text package they complain about the cost. I recommend that their past six months history shows they have used 100-150 text per month and it cost $10-$15 a month and they should add a text package for 200 text at $4.99 they yell and say I am trying to push features. They trun it down and say they will just stop using text messages. Do you think they will stop....chances are they will be on the phone next month complaining about the cost of text messages AGAIN.

All I am saying is, Read a contract before you sign it, and know what you are paying for before you leave a store.

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