SpiritAir is the worst company, not just an airline. i had the similar situation,i booked twice, got cancelled twice, and i finally went to civil court with them, they lost. But a month after i still have heard any response from them. I called them today, short waiting time on the phone (shocked me, usually it's at less 30 minutes waiting time), but again, talked with another horrible Rep,she didn't offer me any help, she just keep said that i couldn't get my refund. and she can't issue me the refund. I told her that i already go an court decision that they have to issue my refund no matter what. I asked for manager, but she said manager is busy with other caller(which i believed in her word), and i tried to leave my contact info, but she refused to take it for the manager to call back, only thing she offered me was ask me to write to the main office in FL. which i already did after i got the court decision. then she told me to go there in person, which is full of sh.., since i live in NY. (Sometime what they said is so shocking, i don't even know how to response).

Conclusion,i wasted another 30 minutes of my time and nothing is done. Final word about SpiritAir, it's one of the worst company, not just airline i even see. bad decision from me, i should google it before jumped into this "cheap" ticket, well, not "cheap" any more. i wasted time and money. and pissed off from their horrible service. But i do pity their customer care. I believe it's all bad management.

Reply