I flew with Spirit from Detroit to San Francisco.
The day before my schedeuled return flight I got a message at my Toronto residence that Spirit has cancelled its Sunday flight back from SF to MCO detroit.
It took 40 minutes to get a rep to discuss the possibilities of another flight who offered to take the next flight on Tuesday or to take a refund of 131 dollars when I paid 358 for the return.
When asked for a manager she asked to hold and eventually after 3 minutes of hold disconnected.
Again after 45 minutes of wait to get the next rep on line she too hung up on my face.
I had to buy a $288 single way ticket by U S airways and despite calling them 7 times in two weeks wasnt able to speak with any Manager.
Heard Excuses like the Manager is not in...
The computer system is down please call after two hours.
I emailed both Tony Lefebvre, SVP Customer Service as well as B. Ben Baldanza, President/CEO but in vain...
My flight was cancelled and I had to change my business plans and pay dearly for single way fare.
I believe other passengers should be made aware about this cheating.
Also the fact that one has to ask whether the baggage or snacks are extra is rather surprising..
On the whole it was a very bad experience and I still await replies from Spirit..after 3 weeks of occurence

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