I had the pleasure of meeting Christy and her husband at Orlando International as we waited for our delayed flight. It seemed we all had the same destination the Fox Theater in Atlanta. Meeting them was the best part of the trip since thanks to Spirit and their lack of communication and customer service caused us to miss what we were traveling for. This airline has such a lack in customer service it is rediculous. We were left with little information on our delayed flight that remained on the board as on time for the 2 and a half hours we waited past our departure time. When the airline employees were asked the status of the flight they would tell us it will be arriving in 30 min or it will be here at this time when it was still sitting in Ft. Lauderdal with mechanical problems. When the airline was asked if they could find us another flight or what were our options, they handed you a card with an 800 number and said "as long as the flight is still scheduled they couldn't help us". If they would have told us up front the plane was having mechanical problems we would have had time to get on another flight. When boarding the plane a there was a spirit employee standing in one of the first rows of seats, a woman was trying to pick up her bag and put it in the over head compartment and was having a difficult time. She looked at the man and said "could you help me" his response, " I am not working this flight". To that man, then you shouldn't be in uniform! The woman next to me was looking in the back of the seat for a bag in case she felt sick, when she couldn't find one she asked a flight attendant for one. After the flight attendant gave this woman a horrible look she went and got one of their big trash bags and made a spectical out of giving it to this poor woman.
When we arrived at 8:45 in Atlanta the gate we were supposed to go to had been locked and they had to wait atleast 30 min to get someone to open it. Everyone on the plane, new Spirit customers as well as veterans were speaking to one another about what a horrible experiance this was. I tried numerous times to contact the airline to complain and finally gave up sitting on hold over and over again because even if they gave me another flight I would not want to travel with this airline. To Mr. Baldanza, He needs to think one persons word of mouth can go pretty far and he did not loose one time customers from this travel experiance and from his email he lost repeat customers as well. I would have let this go and just never flown this airline again but, when I heard from Christy and her husband on what had happened I wanted to share this. Good for them for sending their email to Mr. Baldanza which then by his mistake has allowed all of us to see that the way their customer service is deffinetly comes from the top!

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