Yes I have my 'Delta' moments too! A cancelled flight plus a 2nd flight one day after the cancelled flight which took off 6 hrs after scheduled. Under EU regs (which all passengers flying in Europe should know about) outline specific penalties for cancelled and the delayed flights. Delta says that this was an 'unexpected' event (there was a bad part on the plane) and therefore no restitution is appropriate. What Delta does address beyond the awful service, incomplete info and downright lies offered by there people, is that in response to their knowing there was a bad part they flew in a wrong part (and btw why don't they stock replacement parts wherever they fly?) and then upon discovering that it was the wrong part they then flew in a 3rd part which did not work! After 3 parts and 7 hrs in the airport the flight was cancelled. The flight we were then put on departed 6 hrs late. Now after telling me in one eMail and one letter ...'no way we are not responsible', noone will even respond to an eMail or a message left on a specifis voice mail machine. Well I'll never fly them again. It's now 2 months later and if necessary I will take them to small claims cout. Enough is enough.

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