NOW I AM WORRIED I WANTED TO ORDER A CHAIR.. NOW I AM NOT SO SURE...

This lady is crazy crazy crazy. LOL. Love my chairs. Bought some years ago and still have them. Bought 4 more believe it or not right after reading this. They were running a free shipping for a limited time and I missed it. Wrote to customer support, and someone called me right back and gave me the free shipping anyway.I've got one more quote for this woman. Believe none of what you hear and half of what you see.
Jon

Hmmmmmm. We have actual and factual documentation that proves a full 100% refund within 24 hrs. We have actual merchant services documentation that no dispute was made nor necessary for said full and immediate refund. We have full documentation and facts to support that Renetto LLC is a Maryland Company established in 1995 with offices located in Md, Ohio and Arizona.
We have products that are our own inventions (a USA company by the way) and patented by us. Our products have been written up in National magazines all over the world for their outstanding quality and customer service, and The Canopy Chair was recently on "The View". Our products are sold all over in large retail stores throughout the USA and other locations all over the world under the Kelsyus logo. And our number is 888-RENETTO (736-3886). Our point: This "unsatisfied customer" has stated vicious lies intended to decieve the readers and frankly can be held libel. This blogger does not own and has never owned a Renetto product, hence "customer" is an inappropriate title.
All of our products offer full replacement guarantees as opposed to short term warranties and with our products. You will always receive a personal touch to your service. Hence, this deceptive bloggers vicious attacks at us for being a small company; Last time we checked small business is the very foundation this great country has been founded on.
Now , you decide for yourself.
Renetto LLC
8887363886

A few years ago I bought two canopy chairs at a farmers market in Reno. We liked out chairs so much that we had them ship a set to my parents in Florida (now you know their age range and state of mind - retired people, got to love them). Anyways we had a part failure on one of our original chairs. It appears that some bad product was sold to Renetto. I dropped them an email expecting the typical run around, but instead got a very cheerful response. "send us a picture and we will send you a replacement". It took me a week or two to whip out the trusty iPhone but shortly after I sent them a photo, I got a brand spank'n new chair! Why can more companies stand behind their product like that? Just this past week the second chair had a similar failure and what do you know - I just got a shipment notification. The team at Renetto rocks.

I read this "unsatisfied customer" review on here and frankly it originally made me a bit hesitant to buy a Renetto canopy chair. That was disturbing to me as I have seen the store version as opposed to the majority of the canopy chairs that we see at all of our car shows which is the Renetto brand , and the only one I wanted after seeing the thousands of canopy chairs that show up at these events are the Renetto because the quality was so much better. However, this person made me think twice about the order. I bit the bullet and went ahead and placed the order (one of the new Turquoise to match our custom car and a black to match the trim , very hot!!! :-) )
I must say that I cannot express my happiness enough in the service I received and the quality of the chairs!!! in fact my anger is directed at this blogger titled "unsatisfied customer", who was so malicious and deceitful in her comments that I cannot imagine the number of people that may have read this ridiculous review and lost out on the opportunity to have such a great product. The site very clearly stated "ships in 3 to 5 business days" and the chairs were shipped out within the first 3 days. I wrote an email to info@renetto.com to inquire about changing the shipping location for my chairs, as I had left for vacation, and immediately I received a response from a customer service rep. I was asked to email a contact number as I was told that there could be longer hold times at the 888-RENETTO number and they wanted to ensure that my situation was handled immediately. I received a call within 10 minutes and NOT ONLY did Renetto reroute my package for me by contacting UPS and changing addresses , but they also paid the fee UPS charges to do this, with no charge to me at all! I decided later on to search any and reviews for Renetto and the only negative person that has written anything negative across the entire internet was this very same person. She writes the same thing to 2 different spots that have high ratings for these products and it has become painfully clear that this one individual is down right mean nasty and malicious with an obvious "ax to grind". I can tell you that every single person in our car club and at the auto shows have nothing but positive things to say about their chairs and their experiences with Renetto.
Trust me , I am a very happy Renetto (and real) customer as are everyone else I know with Renetto canopy chairs and you will be remiss to let 1 crackpot deter you from the tons of other happy customers that this company has.
Susan Bender