Problems in a Hotel? Complain Immediately for Best Results

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7-02-2007 @ 3:02PM

phojo11 said...

I did have a good experience with a complaint once. It was in Vegas (where, by the way, I've also had awesome experiences just asking for upgrades). The hotel we checked into had an extremely strong bleach smell, so we left we for a couple hours and came back and it was still there.

We tried dialing the front desk and no one picked up, so I figured we might as well call the hotel operator and see what was going on. She patched us straight through to a manager, and we nicely explained the situation and just asked if we could be put in a different matching room. Anyways, he bumped us to a giant multi-room suite that really made the trip memorable.

I guess what I learned from this situation was to try and talk to someone as high up as possible, and to just stay nice even though your complaining. You can still carry some firmness when explaining a situation with becoming a complete jerk.

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