you are absolutely right about this, swaptree needs to handle their business better than that, i have been on there site for like 6 months, i liked it until they suspended my account for a book that i did not send to a trader ,at that time being new to the site, i was not familiar with 3-way trading, so i did not send in the book, so this was like 5 months ago.. ok,, the trader that i didnot send the book to never did inquire about it,.. so i didnt think no more of it, so in july she came on the site and filed an ..INR..against me that she never received the book, so swaptree had sent me an e-mail and stated that i wont be able to do anymore trades until the trader retreives her item..so i tried to contact her.. but she never did come back on the site to response to my messages that i sent to her...so im like she must dont care about ..swaptree anymore!, so to make a long story short.. i end up purchasing the book at a local bookstore to send to her on aug 31.. and mailed it with a delivery confirmation number for proof that i did send the book,.. so the book did arrived to her as status of the DC number on sept.3..2010.. after then i sent swaptree a notification to let them know that the book was sent out ...i sent them 6 e-mails, got no response,..thi s been like 3 weeks ago.. still no response.. that is ..bad business.. also they never answer the ph one when i made attempts to call either...so many people have left their site, so there must be something wrong about this..i will never in hell! recommend this site to no one,, the system there is really screwed up..really they needs to be reported to the BBB..well i just wanted to reply to you concerning this, at least someone is taking this matter seriously.....thanks!