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American Wants Women
This week, American Airlines launched a female-centric web site with a focus on connecting women fliers. The airline's new offering features ideas for safe, fun, and relaxing travel. Some of the items on the front page include "Girlfriend Getaways," "Book Recommendations," and "Travel Chic."The airline notes that 50 million women fly American annually, and that number accounts for a little less than half of their total passengers. The company introduced the site with the hopes of boosting their sales to women by 2%. (That translates to a cool $94 million for those playing at home.)
I tried out the site, and it's pretty weak. The content consists mostly of short bullet points that don't provide any useful information. For example, a page targeted to business women advises them to check-in online, use personalized luggage tags, and sign up for frequent flier miles. I'd think anyone who travels often already knows how to do all of those things. Come on, American. I know you only want a 2% spike, but put some heart into it.
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Reader Comments (Page 1 of 1)
flyer6189 Apr 16th 2007 10:06AM
Hi Dave, I represent American Airlines and would like to thank you for your input. Our female customers requested information to make their travel experience more rewarding. We anticipate that the site will evolve based on customer feedback, and we welcome ideas on how to make the site useful and value-added for our female customers. Please send any feedback regarding aa.com/women to wehearyou@aa.com.