JetBlue CEO Apologizes on YouTube
After last week's incredible delays and the resultant uproar, JetBlue's CEO has posted this video YouTube as an apology. In it, he promises to institue significant changes to the carrier's service, and offers the following discounts to delayed passengers, retroactive to February 15th:
• All non-airport crew members of JetBlue will be badged and ready to go if needed to be called upon
• Increasing number phone lines open for changing reservations
• Tripling the size of the group that schedules pilots and stewardesses
• Delays 1-2 hours: $25 off a future flight
• Delays 2-4 hours: $50 off a future flight
• Delays 6+ hours: Free round-trip ticket
Would you fly on JetBlue? Were you caught in the delays last week? Does this video change your opinion of the airline?
[via Boing Boing]
Filed under: Airlines
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Reader Comments (Page 1 of 1)
Feb 20th 2007 @ 5:26PM
Pete said...
Apologies are the easy part. JetBlue's real issue is putting profit first and passenger safety a distant second. Their historic operational strategy makes it incredible that this problem didn't occur earlier.
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Feb 21st 2007 @ 2:26PM
aires said...
What goes around, comes around. Jetblue was way too quick to diss every other company out there. I guess they bleed too!
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