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U.S. Airlines Get Bad Grade in 2006
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It's been another bad year for the airlines.
According to the Los Angeles Times, the Department of Transportation has just released an industry report card which reveals just how truly bad 2006 was for airline travel in the United States.
A combination of cost cutting measures, bad weather, and "outdated air traffic control system" resulted in a slew of inconveniences for travelers.
Some of the lowlights:
25% of flights were delayed (worst since 2000)
6.7 bags per 1,000 passengers were lost (worst since 1990)
1 in 10,000 passengers were bumped (worst since 2000)
Naturally, such spotty service resulted in an increase in complaints to the Department of Transportation. Here the five worst categories;
Flight problems: 2,162
Baggage: 1,936
Customer service: 1,019
Reservations, ticketing and boarding: 1,007
Refunds: 774
The good news is that airlines are finally starting to make a profit again. The bad news is that it doesn't look like they are folding it back into their services so that we can all fly more comfortably.
Filed under: Airlines
